ESET vs SISA ProACT
ESET is a Platform vendor that requires its own security platform. SISA ProACT is a Services firm that works with your existing tools. ESET targets SMB, Mid-market, and Enterprise organizations; SISA ProACT serves Mid-market and Enterprise. ESET includes 3 attack surfaces in base pricing (Endpoint, Cloud, SaaS), compared to 0 for SISA ProACT ().
Buyer brief
ESET is a Platform vendor that requires its own security platform. SISA ProACT is a Services firm that works with your existing tools. ESET targets SMB, Mid-market, and Enterprise organizations; SISA ProACT serves Mid-market and Enterprise. ESET includes 3 attack surfaces in base pricing (Endpoint, Cloud, SaaS), compared to 0 for SISA ProACT ().
ESET is the choice if you want a single-vendor stack with deep integration. SISA ProACT is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | SMBs with 25-500 devices that want managed detection without meeting 200+ endpoint minimums | Regulated organizations that need MDR plus PCI, payment forensics and incident-response depth from the same provider |
| Price | Custom quote | Custom quote |
| Response authority | 6/6 actions · Configurable | 2/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | None listed | None listed |
- Best fit
- SMBs with 25-500 devices that want managed detection without meeting 200+ endpoint minimums
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Regulated organizations that need MDR plus PCI, payment forensics and incident-response depth from the same provider
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | ESETPLATFORM | SISA ProACTTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | ESET | Customer EDR |
| SIEM integrations | Microsoft SentinelElasticSplunk | Customer SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: LimitedOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Disable accountsCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published, custom-quoted based on environment and device count with volume discounts | Not published |
| Minimum seats | 25 | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ~ Limited | ~ Limited |
| OT/ICS | Not offered | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | Business hours |
| Pricing model | Per-device pricing, custom-quoted. Requires ESET PROTECT Enterprise or Elite as the base. MSP partners can get daily billing or monthly invoicing. | Custom quote. SISA does not publish ProACT MDR package pricing. |
| Hidden cost warnings | Requires ESET PROTECT Enterprise or Elite subscription as the base, which is a separate cost from MDR itself. MDR Ultimate pricing is significantly higher than standard MDR, but the exact gap is not published. Custom-quoted pricing with no published benchmarks means you have no leverage for comparison shopping. If you're not already an ESET customer, factor in the cost and time to migrate your entire endpoint stack | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is heavily payment-security oriented, so non-payment buyers should confirm whether use cases fit their environment.. ProACT lists many stack components, including SIEM, EDR, CASB, UEBA, SOAR, threat hunting and dark web monitoring, so buyers should confirm which are included in the base quote.. Response automation is a major part of the pitch, so pre-approved SOAR actions and rollback rules should be documented before go-live.. DFIR and payment forensic services are adjacent SISA services, so buyers should confirm what investigation and response work is included in MDR. |
| Data portability | Limited | Partial |
| Contract terms | Annual, Multi-year | Custom, ProACT Agentic SOC, ProACT MXDR, DFIR Retainer Services |
| Channels | EmailPortalPhone | Portal |
| Data access | Dashboards | Reports only |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | |
| Onboarding | Fast deployment via ESET PROTECT platform if you're already an ESET customer. Net-new deployments require platform setup first. | Not published. SISA says ProACT can use a customized and scalable stack with cloud and on-premise deployment options, but no standard onboarding duration was found. |
| Industry focus | SMB (all industries)EducationHealthcareFinancial ServicesGovernmentRetail | PaymentsFintechFinancial Services |
| MTTD | 20 minutes (vendor-published) | Not published |
| MTTR | Approximately 5 minutes (vendor-published time to resolve) | Not published |
| Community view | KuppingerCole named ESET Product and Market Leader for MDR (December 2024). Praised for the low 25-device entry point and fast vendor-published detection times. Criticized for console UI complexity and full platform lock-in. Limited MDR-specific community discussion compared to larger competitors. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on SISA's payment-security focus, ProACT Agentic SOC, forensic intelligence, 1,000+ customer claim, 40+ country footprint and PCI forensic-investigation credentials. Buyers should validate pricing, SOC delivery model, response authority and non-payment use cases directly. |
| Compliance | ISO 27001 | PCI DSSPCI PINPCI 3DSPCI P2PEPCI S3PCI S-SLCPCI MPoCSWIFTGDPR |
| Certifications | ISO 27001 | PCI Global Payment Forensic InvestigatorPCI Qualified Security AssessorPCI-recognized laboratory for MPoC security evaluationsPCI GEAR committee member |
| Founded | 1992 | 2006 |
| Data retention | Not published | SISA says ProACT supports PCI-compliant cloud deployments and on-premise options for data localization requirements, including custom Kubernetes and GCP environments. No standard public MDR retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between ESET and SISA ProACT?
ESET is a Platform vendor that is platform-native (requires their own security stack). SISA ProACT is a Services firm that is technology-agnostic (works with your existing tools). ESET covers 3 attack surfaces in base pricing vs. 0 for SISA ProACT.
How do ESET and SISA ProACT differ in response capabilities?
ESET supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. SISA ProACT supports 2 autonomous actions (account disable, custom playbooks) and approval is configurable. Incident response is included with ESET and not included with SISA ProACT.
How does ESET pricing compare to SISA ProACT?
ESET pricing: Not published, custom-quoted based on environment and device count with volume discounts (25-seat minimum). SISA ProACT pricing: Not published. Watch for with ESET: Requires ESET PROTECT Enterprise or Elite subscription as the base, which is a separate cost from MDR itself; MDR Ultimate pricing is significantly higher than standard MDR, but the exact gap is not published. Watch for with SISA ProACT: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is heavily payment-security oriented, so non-payment buyers should confirm whether use cases fit their environment..
Should I choose ESET or SISA ProACT?
Choose ESET if: sMBs with 25-500 devices that want managed detection without meeting 200+ endpoint minimums. Choose SISA ProACT if: banks, payment processors, fintechs and payment ecosystem buyers that want MDR informed by forensic-investigation experience. ESET is not ideal for organizations with non-ESET EDR that want to keep their existing platform and layer MDR on top. SISA ProACT is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.