ESET vs Sattrix
ESET is a Platform vendor that requires its own security platform. Sattrix is a Services firm that works with your existing tools. ESET targets SMB, Mid-market, and Enterprise organizations; Sattrix serves SMB, Mid-market, and Enterprise. ESET includes 3 attack surfaces in base pricing (Endpoint, Cloud, SaaS), compared to 2 for Sattrix (Endpoint, Network).
Buyer brief
ESET is a Platform vendor that requires its own security platform. Sattrix is a Services firm that works with your existing tools. ESET targets SMB, Mid-market, and Enterprise organizations; Sattrix serves SMB, Mid-market, and Enterprise. ESET includes 3 attack surfaces in base pricing (Endpoint, Cloud, SaaS), compared to 2 for Sattrix (Endpoint, Network).
ESET is the choice if you want a single-vendor stack with deep integration. Sattrix is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | SMBs with 25-500 devices that want managed detection without meeting 200+ endpoint minimums | India, MEA and Americas buyers that want MDR from a services-led security provider |
| Price | Custom quote | Custom quote |
| Response authority | 6/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- SMBs with 25-500 devices that want managed detection without meeting 200+ endpoint minimums
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- India, MEA and Americas buyers that want MDR from a services-led security provider
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | ESETPLATFORM | SattrixTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | ESET | Customer EDR |
| SIEM integrations | Microsoft SentinelElasticSplunk | Customer SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: LimitedOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published, custom-quoted based on environment and device count with volume discounts | Not published |
| Minimum seats | 25 | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ~ Limited | ✓ Included |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-device pricing, custom-quoted. Requires ESET PROTECT Enterprise or Elite as the base. MSP partners can get daily billing or monthly invoicing. | Custom quote. Sattrix says managed SOC pricing can vary by needs, monitored assets and service level, but does not publish package prices. |
| Hidden cost warnings | Requires ESET PROTECT Enterprise or Elite subscription as the base, which is a separate cost from MDR itself. MDR Ultimate pricing is significantly higher than standard MDR, but the exact gap is not published. Custom-quoted pricing with no published benchmarks means you have no leverage for comparison shopping. If you're not already an ESET customer, factor in the cost and time to migrate your entire endpoint stack | Public pages do not publish MDR pricing, contract minimums or service-credit language.. Sattrix lists flexible monitoring windows, so buyers should confirm whether their quote includes round-the-clock MDR coverage.. The MDR page refers to SIEM, EDR and endpoint-protection integrations, so buyers should confirm who owns each tool license.. SOC, SOAR, vulnerability management and incident response are adjacent service lines, so buyers should document what is included in MDR.. Public pages do not publish a standard onboarding duration or log-retention period. |
| Data portability | Limited | Partial |
| Contract terms | Annual, Multi-year | Custom, MDR Services, SOC as a Service, SOAR as a Service, Hybrid SOC Management |
| Channels | EmailPortalPhone | EmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | APAC |
| Onboarding | Fast deployment via ESET PROTECT platform if you're already an ESET customer. Net-new deployments require platform setup first. | Not published. Sattrix says MDR integrates with existing security tools such as SIEM, EDR and endpoint protection, but no standard onboarding duration was found. |
| Industry focus | SMB (all industries)EducationHealthcareFinancial ServicesGovernmentRetail | Financial ServicesHealthcareRetailGovernmentTechnologyManufacturingEducation |
| MTTD | 20 minutes (vendor-published) | Not published |
| MTTR | Approximately 5 minutes (vendor-published time to resolve) | Not published |
| Community view | KuppingerCole named ESET Product and Market Leader for MDR (December 2024). Praised for the low 25-device entry point and fast vendor-published detection times. Criticized for console UI complexity and full platform lock-in. Limited MDR-specific community discussion compared to larger competitors. | Sattrix publishes Gartner-linked MDR testimonials on its own about and partnership pages, including comments about SOC services, 24/7 monitoring and remote response. No broad independent public MDR review signal was found during this pass, so buyers should validate delivery model, pricing, response authority and tool ownership directly. |
| Compliance | ISO 27001 | PCI DSSHIPAAGDPRCCPA |
| Certifications | ISO 27001 | ISO/IEC 27001ISO 9001:2015ISO 27001:2013Startup India DIPP recognition |
| Founded | 1992 | 2013 |
| Data retention | Not published | Sattrix discusses compliance reporting, log monitoring and privacy mandates, but no standard public MDR data-retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between ESET and Sattrix?
ESET is a Platform vendor that is platform-native (requires their own security stack). Sattrix is a Services firm that is technology-agnostic (works with your existing tools). ESET covers 3 attack surfaces in base pricing vs. 2 for Sattrix.
How do ESET and Sattrix differ in response capabilities?
ESET supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Sattrix supports 1 autonomous actions (custom playbooks) and approval is configurable.
How does ESET pricing compare to Sattrix?
ESET pricing: Not published, custom-quoted based on environment and device count with volume discounts (25-seat minimum). Sattrix pricing: Not published. Watch for with ESET: Requires ESET PROTECT Enterprise or Elite subscription as the base, which is a separate cost from MDR itself; MDR Ultimate pricing is significantly higher than standard MDR, but the exact gap is not published. Watch for with Sattrix: Public pages do not publish MDR pricing, contract minimums or service-credit language.; Sattrix lists flexible monitoring windows, so buyers should confirm whether their quote includes round-the-clock MDR coverage..
Should I choose ESET or Sattrix?
Choose ESET if: sMBs with 25-500 devices that want managed detection without meeting 200+ endpoint minimums. Choose Sattrix if: india, MEA and Americas buyers that want MDR from a services-led security provider. ESET is not ideal for organizations with non-ESET EDR that want to keep their existing platform and layer MDR on top. Sattrix is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.