Devoteam vs Help AG
Devoteam and Help AG are both Services firms that work with your existing tools. Devoteam targets Mid-market and Enterprise organizations, while Help AG serves Mid-market and Enterprise. Devoteam includes 2 attack surfaces in base pricing (Cloud, Identity), compared to 0 for Help AG ().
Buyer brief
Devoteam and Help AG are both Services firms that work with your existing tools. Devoteam targets Mid-market and Enterprise organizations, while Help AG serves Mid-market and Enterprise. Devoteam includes 2 attack surfaces in base pricing (Cloud, Identity), compared to 0 for Help AG ().
Devoteam offers broader coverage (2 surfaces vs. 0). Help AG may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | European and EMEA buyers that want a cloud-focused MDR from a multi-cloud services firm | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Reports only |
| Warranty | None listed | None listed |
- Best fit
- European and EMEA buyers that want a cloud-focused MDR from a multi-cloud services firm
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | DevoteamTECH-AGNOSTIC | Help AGTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft security toolsCustomer endpoint security tools | None listed |
| SIEM integrations | Microsoft SentinelCustomer SIEM platformsGoogle Security Operations | None listed |
| Coverage | EPEndpoint: LimitedCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ~ Limited |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ~ Limited | ~ Limited |
| Network | ~ Limited | ~ Limited |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | Extra cost | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote for cloud managed services and managed security. Public MDR prices are not published. | Custom quote. Help AG does not publish MDR package pricing. |
| Hidden cost warnings | Devoteam MDR is described as outsourced SIEM platform operations, so buyers should model Sentinel and cloud log ingestion before contracting.. Public pages do not publish prices, minimum terms, MTTD/MTTR, service credits, SOC locations or formal MDR SLAs.. The service is cloud-centered; teams seeking a packaged endpoint MDR with named containment actions should validate endpoint tooling and response scope.. Devoteam has separate cloud, cybersecurity, Microsoft, AWS and Google Cloud offerings, so scope boundaries between MDR, cloud managed services and advisory work should be written into the contract.. Offboarding terms for SIEM detections, automation scripts, reports and retained logs are not described publicly. | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. |
| Data portability | Partial | Partial |
| Contract terms | Custom cloud managed services engagement, Managed Security, Cloud Managed Services, Managed Detection and Response | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response |
| Channels | PortalEmailPhone | |
| Data access | Reports only | Reports only |
| Dedicated analyst | – | – |
| SOC regions | EuropeMEA | Middle East |
| Onboarding | Not published. Devoteam describes SIEM platform design and implementation, Infrastructure as Code deployment and managed cloud/security operations, but no standard MDR onboarding timeline. | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. |
| Industry focus | TechnologyFinancial ServicesRetailTelecommunicationsManufacturingPublic SectorHealthcare | GovernmentCritical InfrastructureEnterprise |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Devoteam has solid vendor-controlled evidence for cloud MDR, 24x7 monitoring, Sentinel-centered SIEM operations, SOAR automation and multi-cloud security partnerships. Independent MDR-specific buyer reviews are limited, so buyers should validate SOC delivery quality, response authority, cloud log costs and actual managed-service boundaries through references. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. |
| Compliance | GDPRPCI DSSANSSICloud Security AllianceISO | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC |
| Certifications | AWS Premier Consulting PartnerAWS Managed Services ProviderGoogle Cloud Diamond PartnerGoogle Cloud Managed Services PartnerGoogle Cloud Managed Security Services PartnerGoogle Cloud Security Services Specialized partnerMicrosoft Solutions Partner for SecurityMicrosoft Azure Expert MSP | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR |
| Founded | – | 2005 |
| Data retention | Not published for MDR. Devoteam describes outsourced SIEM platform operations and cloud-managed services, but public pages do not publish default log retention, hot/warm storage or export terms. | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. |
| API available | – | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Devoteam and Help AG?
Devoteam is a Services firm that is technology-agnostic (works with your existing tools). Help AG is a Services firm that is technology-agnostic (works with your existing tools). Devoteam covers 2 attack surfaces in base pricing vs. 0 for Help AG.
How do Devoteam and Help AG differ in response capabilities?
Devoteam supports 1 autonomous actions (custom playbooks) and approval is configurable. Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Devoteam and included with Help AG.
How does Devoteam pricing compare to Help AG?
Devoteam pricing: Not published. Help AG pricing: Not published. Watch for with Devoteam: Devoteam MDR is described as outsourced SIEM platform operations, so buyers should model Sentinel and cloud log ingestion before contracting.; Public pages do not publish prices, minimum terms, MTTD/MTTR, service credits, SOC locations or formal MDR SLAs.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture..
Should I choose Devoteam or Help AG?
Choose Devoteam if: european and EMEA buyers that want a cloud-focused MDR from a multi-cloud services firm. Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Devoteam is not ideal for buyers that require public per-endpoint MDR pricing before sales engagement. Help AG is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.