Cynet vs Sapphire
Cynet is a Platform vendor that requires its own security platform. Sapphire is a Services firm that works with your existing tools. Cynet targets SMB and Mid-market organizations; Sapphire serves SMB, Mid-market, and Enterprise. Cynet includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
Cynet is a Platform vendor that requires its own security platform. Sapphire is a Services firm that works with your existing tools. Cynet targets SMB and Mid-market organizations; Sapphire serves SMB, Mid-market, and Enterprise. Cynet includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Cynet is the choice if you want a single-vendor stack with deep integration. Sapphire is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | SMB and mid-market organizations with small security teams wanting maximum coverage from a single platform | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | $7-10/endpoint/mo | Custom quote |
| Response authority | 6/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Full query access | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- SMB and mid-market organizations with small security teams wanting maximum coverage from a single platform
- Price
- $7-10/endpoint/mo
- Response authority
- 6/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Full query access
- Warranty
- None listed
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | CynetPLATFORM | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market | SMB, Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| ›› Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | Cynet 360 | EDR toolsMicrosoft technologies |
| SIEM integrations | Syslog export to external SIEM | ExabeamSIEM tools |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| ›› Cost | ||
| Price range | $7-10/endpoint/month depending on tier. Elite is $7/endpoint/month (EPP+EDR+CyOps MDR). All-in-One is $10/endpoint/month (adds NDR, UEBA, Deception, SOAR, SSPM). Verified on cynet.com/packages. | Not published |
| Minimum seats | 20 | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | Not offered | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint monthly subscription with published pricing on website | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | 20-endpoint minimum ($140/month floor for Elite, $200/month for All-in-One). 1-year auto-renewing contracts standard, combined with platform lock-in makes exit disruptive. Requires replacing existing EDR with Cynet agent, significant migration effort if already deployed on CrowdStrike/SentinelOne/Defender. DFIR not included. Full incident response is a separate paid engagement.. 90-day standard data retention. Longer retention requires exporting to an external SIEM at your own cost.. No breach warranty offered | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Custom |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Full query access | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North AmericaEuropeAsia-Pacific | Europe |
| Onboarding | Hours to days depending on environment size. Single lightweight agent. | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | HealthcareFinancial ServicesTechnology/SaaSProfessional ServicesManufacturing | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Sub-5 minutes (vendor-claimed internal benchmark, not independently validated) | Not published |
| MTTR | Sub-10 minutes (vendor-claimed internal benchmark, not independently validated) | Not published |
| Community view | Gartner Peer Insights 4.7/5 (139+ reviews across markets), VoC Strong Performer for XDR 2025 and EPP 2026. PeerSpot 8.8/10 (97% recommend). Praised for all-in-one simplicity and transparent pricing. Not included in Gartner MQ or Forrester Wave, limiting enterprise credibility. Small company (~260-320 employees, $21M revenue in 2024) raises long-term viability questions. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | SOC 2 Type 2ISO 27001 | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | SOC 2 Type 2ISO 27001ISO 27032 | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 2015 | 1996 |
| Data retention | 90 days standard. Syslog export to any external SIEM for extended retention. | Not published as a standard MDR retention period. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Cynet and Sapphire?
Cynet is a Platform vendor that is platform-native (requires their own security stack). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). Cynet covers 5 attack surfaces in base pricing vs. 4 for Sapphire.
How do Cynet and Sapphire differ in response capabilities?
Cynet supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Cynet and included with Sapphire.
How does Cynet pricing compare to Sapphire?
Cynet pricing: $7-10/endpoint/month depending on tier. Elite is $7/endpoint/month (EPP+EDR+CyOps MDR). All-in-One is $10/endpoint/month (adds NDR, UEBA, Deception, SOAR, SSPM). Verified on cynet.com/packages. (20-seat minimum). Sapphire pricing: Not published. Watch for with Cynet: 20-endpoint minimum ($140/month floor for Elite, $200/month for All-in-One); 1-year auto-renewing contracts standard, combined with platform lock-in makes exit disruptive. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose Cynet or Sapphire?
Choose Cynet if: sMB and mid-market organizations with small security teams wanting maximum coverage from a single platform. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Cynet is not ideal for large enterprises with existing CrowdStrike, SentinelOne, or Defender deployments since Cynet requires replacing your EDR. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.