Cyderes vs Help AG
Cyderes is a Pure-play MDR that works with your existing tools. Help AG is a Services firm that works with your existing tools. Cyderes targets Mid-market and Enterprise organizations; Help AG serves Mid-market and Enterprise. Cyderes includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 0 for Help AG ().
Buyer brief
Cyderes is a Pure-play MDR that works with your existing tools. Help AG is a Services firm that works with your existing tools. Cyderes targets Mid-market and Enterprise organizations; Help AG serves Mid-market and Enterprise. Cyderes includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 0 for Help AG ().
Cyderes (Pure-play MDR) and Help AG (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Cyderes's technology-agnostic mdr built on google chronicle with deep identity security integrations and th... or Help AG's help ag fits middle east buyers that want sovereign mdr with local soc delivery, automation and d....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Google Cloud-heavy environments wanting deep Chronicle/Security Operations integration with MDR | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs |
| Price | Custom quote | Custom quote |
| Response authority | 6/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | None listed | None listed |
- Best fit
- Google Cloud-heavy environments wanting deep Chronicle/Security Operations integration with MDR
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | CyderesTECH-AGNOSTIC | Help AGTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrikeSentinelOneMicrosoft DefenderCybereasonPalo Alto CortexMalwarebytes | None listed |
| SIEM integrations | Google ChronicleMicrosoft SentinelSplunk | None listed |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not publicly disclosed. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ✓ Included | ~ Limited |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote-based, not publicly disclosed | Custom quote. Help AG does not publish MDR package pricing. |
| Hidden cost warnings | No public pricing at all. Expect an enterprise sales process with no self-serve benchmarks.. Google Chronicle license may be billed separately depending on delivery model. Clarify before signing.. DFIR is always a separate retainer, not included in base MDR.. Identity-first approach may require upfront IAM assessment and remediation work before MDR is fully operational. | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. |
| Data portability | Partial | Partial |
| Contract terms | Annual, Multi-year | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response |
| Channels | EmailPortalPhone | |
| Data access | Dashboards | Reports only |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | Middle East |
| Onboarding | Varies by environment. One enterprise case study references a 6-month parallel migration. Smaller deployments likely faster, but no published timeline. | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. |
| Industry focus | Healthcare & Life SciencesFinancial ServicesGaming & EntertainmentRetailLegal ServicesManufacturingPharmaceutical/Biotech | GovernmentCritical InfrastructureEnterprise |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Gartner Peer Insights 5.0/5 from a single review. No G2 or Capterra listings. PeerSpot ranks #41 in MDR with 0 collected reviews. Glassdoor 3.2/5. Virtually no independent customer validation despite analyst recognition. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. |
| Compliance | SOC 2ISO 27001 | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC |
| Certifications | SOC 2ISO 27001 | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR |
| Founded | 2003 | 2005 |
| Data retention | Data stored in Google Chronicle/BigQuery. Retention periods customizable per contract. Chronicle provides 12 months of hot data by default. | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Cyderes and Help AG?
Cyderes is a Pure-play MDR that is technology-agnostic (works with your existing tools). Help AG is a Services firm that is technology-agnostic (works with your existing tools). Cyderes covers 5 attack surfaces in base pricing vs. 0 for Help AG.
How do Cyderes and Help AG differ in response capabilities?
Cyderes supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Cyderes and included with Help AG.
How does Cyderes pricing compare to Help AG?
Cyderes pricing: Not publicly disclosed.. Help AG pricing: Not published. Watch for with Cyderes: No public pricing at all. Expect an enterprise sales process with no self-serve benchmarks.; Google Chronicle license may be billed separately depending on delivery model. Clarify before signing.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture..
Should I choose Cyderes or Help AG?
Choose Cyderes if: google Cloud-heavy environments wanting deep Chronicle/Security Operations integration with MDR. Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Cyderes is not ideal for sMBs or buyers needing transparent, published pricing. Help AG is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.