Cyberoo vs ITC Secure
Cyberoo is a Pure-play MDR that works with your existing tools. ITC Secure is a Microsoft-ecosystem that works with your existing tools. Cyberoo targets SMB and Mid-market organizations; ITC Secure serves Mid-market and Enterprise. Cyberoo includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 3 for ITC Secure (Endpoint, SaaS, Identity).
Buyer brief
Cyberoo is a Pure-play MDR that works with your existing tools. ITC Secure is a Microsoft-ecosystem that works with your existing tools. Cyberoo targets SMB and Mid-market organizations; ITC Secure serves Mid-market and Enterprise. Cyberoo includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 3 for ITC Secure (Endpoint, SaaS, Identity).
Cyberoo (Pure-play MDR) and ITC Secure (Microsoft-ecosystem) serve different buyer profiles. Your decision depends on whether you prioritize Cyberoo's technology-agnostic mdr from the only italian gartner representative vendor, built for european m... or ITC Secure's itc secure fits buyers that want microsoft-centered mxdr with pulse portal visibility, service re....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | European mid-market companies wanting a GDPR-native provider with local SOC coverage | Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform |
| Price | Not published | Custom quote |
| Response authority | 4/6 actions · Configurable | 0/6 actions · Configurable |
| Stack | Own agent required | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- European mid-market companies wanting a GDPR-native provider with local SOC coverage
- Price
- Not published
- Response authority
- 4/6 actions · Configurable
- Stack
- Own agent required
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform
- Price
- Custom quote
- Response authority
- 0/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | CyberooTECH-AGNOSTIC | ITC SecureTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Technology-agnostic: integrates with most major EDR platforms | Microsoft Defender |
| SIEM integrations | Technology-agnostic: integrates with existing SIEM deployments | Microsoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: LimitedSaaSSaaS: Optional add-onNetNetwork: CoveredOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: LimitedOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processQuarantineCustom playbooks | Alert and notify only |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | + Optional | ~ Limited |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | + Optional | ✓ Included |
| Network | ✓ Included | ~ Limited |
| OT/ICS | ~ Limited | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom pricing based on environment size and integrated tools. Pricing model not publicly disclosed. SaaS delivery. | Custom quote. ITC Secure does not publish MXDR powered by Pulse package pricing. |
| Hidden cost warnings | No public pricing. You cannot compare costs without a sales call.. Cypeer Agent X deployment required on endpoints, adding rollout overhead to onboarding.. International expansion is recent (Spain 2024, Poland via partners). Support quality outside Italy may vary.. Detection rules and threat intel are proprietary. If you leave, none of it transfers.. IR is described as included, but scope is not documented. Clarify whether it covers full DFIR or just triage and escalation. | Public pages do not publish MXDR pricing, contract minimums or service-credit language.. The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison.. ITC Secure publishes broad MXDR components, including endpoint, identity, Office 365, cloud apps, storage, vulnerability management and OT. Buyers should confirm which components are included in their quote.. Public pages do not define default response authority, so containment permissions and approval rules should be written into the contract.. Incident response is listed as a separate service, so buyers should confirm what is included in MXDR versus a separate incident-response engagement. |
| Data portability | Limited | Partial |
| Contract terms | Annual | Custom, MXDR powered by Pulse, Managed services, Incident Response |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | Europe | |
| Onboarding | Not published | Not published. ITC Secure publishes security engineering and SOC onboarding as a build-and-deploy service, but no standard MXDR implementation duration was found. |
| Industry focus | ManufacturingProfessional ServicesTechnologyHealthcareFinancial Services | Not published |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Gartner Peer Insights 4.6/5 (25 reviews). Named Gartner Representative Vendor for MDR in 2021, 2023, and 2024, the only Italian company among 40 vendors in the 2024 guide. Strong reputation in Italian mid-market. Very limited English-language community discussion, likely due to European-centric customer base. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on ITC Secure's Microsoft focus, Microsoft Verified Managed XDR status, Pulse portal, long managed-service history and broad MXDR service components. Buyers should validate pricing, response authority, SOC operating model and exact component inclusion directly. |
| Compliance | GDPR | ISO 27001Cyber Essentials PlusISO/IEC 20000-1 |
| Certifications | GDPR Compliant | Microsoft Verified Managed XDRMicrosoft Solutions Partner in SecurityMicrosoft Solutions Partner in Modern WorkMicrosoft Solutions Partner in Infrastructure AzureMicrosoft Intelligent Security AssociationCyber Essentials PlusISO/IEC 20000-1ISO/IEC 27001Great Place to Work Certification |
| Founded | 2019 | – |
| Data retention | Not published | Not published. ITC Secure says Pulse provides visibility into customer security posture, activities, incident trends, Microsoft license consumption and service metrics. No standard public MXDR log-retention period or data-residency term was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Cyberoo and ITC Secure?
Cyberoo is a Pure-play MDR that is technology-agnostic (works with your existing tools). ITC Secure is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). Cyberoo covers 2 attack surfaces in base pricing vs. 3 for ITC Secure.
How do Cyberoo and ITC Secure differ in response capabilities?
Cyberoo supports 4 autonomous actions (custom playbooks, endpoint isolation, file quarantine, process termination) and approval is configurable. ITC Secure supports 0 autonomous actions (none) and approval is configurable. Incident response is included with Cyberoo and not included with ITC Secure.
How does Cyberoo pricing compare to ITC Secure?
Cyberoo pricing: Custom-quoted pricing. ITC Secure pricing: Not published. Watch for with Cyberoo: No public pricing. You cannot compare costs without a sales call.; Cypeer Agent X deployment required on endpoints, adding rollout overhead to onboarding.. Watch for with ITC Secure: Public pages do not publish MXDR pricing, contract minimums or service-credit language.; The service is Microsoft-centric, so Microsoft licensing, tenant readiness and log ingestion should be priced before comparison..
Should I choose Cyberoo or ITC Secure?
Choose Cyberoo if: european mid-market companies wanting a GDPR-native provider with local SOC coverage. Choose ITC Secure if: microsoft-centered buyers that want a verified managed XDR provider rather than a pure-play MDR platform. Cyberoo is not ideal for global enterprises needing follow-the-sun SOC coverage outside Europe. ITC Secure is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.