CyberCX vs Innofactor MDRaaS
CyberCX and Innofactor MDRaaS are both Microsoft-ecosystems that work with your existing tools. CyberCX targets Mid-market and Enterprise organizations, while Innofactor MDRaaS serves SMB, Mid-market, and Enterprise. CyberCX includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 1 for Innofactor MDRaaS (Cloud).
Buyer brief
CyberCX and Innofactor MDRaaS are both Microsoft-ecosystems that work with your existing tools. CyberCX targets Mid-market and Enterprise organizations, while Innofactor MDRaaS serves SMB, Mid-market, and Enterprise. CyberCX includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 1 for Innofactor MDRaaS (Cloud).
CyberCX offers broader coverage (5 surfaces vs. 1). Innofactor MDRaaS may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | ANZ mid-market to enterprise organizations that need local data sovereignty and regional SOC coverage | Nordic buyers already committed to Microsoft Azure and Sentinel |
| Price | Not published | Custom quote |
| Response authority | 1/6 actions · Approval required | 0/6 actions · Approval required |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Full query access | Full query access |
| Warranty | None listed | None listed |
- Best fit
- ANZ mid-market to enterprise organizations that need local data sovereignty and regional SOC coverage
- Price
- Not published
- Response authority
- 1/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
- Best fit
- Nordic buyers already committed to Microsoft Azure and Sentinel
- Price
- Custom quote
- Response authority
- 0/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
›› Detailed comparison
| FIELD | CyberCXTECH-AGNOSTIC | Innofactor MDRaaSTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft Defender for Endpoint | Microsoft Defender |
| SIEM integrations | Microsoft Azure SentinelSplunk | Microsoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: Optional add-onCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: Not coveredNetNetwork: Optional add-onOTOT/IoT: Not covered |
| ›› Response | ||
| Response type | Guided Response | Guided Response |
| Approval policy | Approval Required | Approval Required |
| Response actions | Custom playbooks | Alert and notify only |
| IR included | ✓ Included | Separate |
| ›› Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | + Optional |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | Not offered |
| Network | ✓ Included | + Optional |
| OT/ICS | Not offered | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom pricing based on environment size, Microsoft security modules monitored, and coverage scope. No public pricing available. | Tiered custom quote. Innofactor publishes Basic, Standard and Advanced MDRaaS tiers, each marked ask for pricing. |
| Hidden cost warnings | Microsoft Defender XDR and Azure Sentinel licenses are customer-purchased prerequisites, not included in the managed SOC fee. Microsoft security stack must be built, tuned, and configured to CyberCX standards before monitoring can begin, adding weeks to months of onboarding. No public pricing. Requires direct sales engagement to get any cost estimate. Accenture acquisition (closed Feb 2026) may change service models, pricing structures, or contract terms during integration | Tier1 and Tier2 cover regular business hours, not 24/7.. Endpoint and network detection are add-ons, so base SIEM-only scope may be narrower than buyers expect.. Public pages do not publish named response actions or response SLAs.. Customers keep ownership of logs and incidents, so internal responsibility for mitigation should be clear before signing. |
| Data portability | Partial | Full |
| Contract terms | Annual, Multi-year | Tier1 Basic, Tier2 Standard, Tier3 Advanced, Custom |
| Channels | EmailPortalPhoneTeams | EmailPhonePortal |
| Data access | Full query access | Full query access |
| Dedicated analyst | – | – |
| SOC regions | Asia-PacificEurope | Europe |
| Onboarding | Weeks to months. Requires expert build, tuning, and configuration of the Microsoft security stack before monitoring begins. | Innofactor says the core infrastructure resides in the customer's Azure cloud environment and needs no on-premises infrastructure. It describes deployment as rapid and light, but does not publish a standard onboarding duration. |
| Industry focus | GovernmentCritical InfrastructureFinancial ServicesHealthcareEducationTechnology | Public SectorFinancial ServicesTechnology |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | CREST Level 2 accredited with strong ANZ presence, but almost no independent reviews on G2, PeerSpot, or Gartner Peer Insights. Known regionally for Microsoft expertise and DFIR capability (250+ breaches/year). The Accenture acquisition creates uncertainty around service continuity. Minimal discussion on Reddit or practitioner forums compared to global MDR providers. | Innofactor has limited MDR-specific public review volume. The public buyer case rests on Nordic Microsoft expertise, Sentinel in the customer's Azure environment, tiered service levels and clear customer control of logs and incidents. Buyers should validate response authority, total licensing cost, add-on scope and Tier3 operating model before signing. |
| Compliance | CREST SOC Level 2ISO 27001GDPR supportDORA support | ISO 27001ISO 9001ISO 13485AQAP-2110ISO 14001 |
| Certifications | CREST SOC Level 2Microsoft Advanced Specialization - Threat ProtectionMicrosoft Advanced Specialization - Identity and Access ManagementMicrosoft Advanced Specialization - Cloud Security | ISO 9001:2015ISO 13485:2016ISO/IEC 27001:2022AQAP-2110ISO 14001:2015Microsoft Solution Partner designationsMicrosoft Advanced Specializations |
| Founded | 2019 | 2000 |
| Data retention | Not published. Governed by customer's own Microsoft Sentinel retention settings. | Not published as a standard MDR retention period. Innofactor says logs and incidents remain in the customer's own Azure environment. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between CyberCX and Innofactor MDRaaS?
CyberCX is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). Innofactor MDRaaS is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). CyberCX covers 5 attack surfaces in base pricing vs. 1 for Innofactor MDRaaS.
How do CyberCX and Innofactor MDRaaS differ in response capabilities?
CyberCX supports 1 autonomous actions (custom playbooks) and requires approval before acting. Innofactor MDRaaS supports 0 autonomous actions (none) and requires approval before acting. Incident response is included with CyberCX and not included with Innofactor MDRaaS.
How does CyberCX pricing compare to Innofactor MDRaaS?
CyberCX pricing: Custom-quoted pricing. Innofactor MDRaaS pricing: Not published. Watch for with CyberCX: Microsoft Defender XDR and Azure Sentinel licenses are customer-purchased prerequisites, not included in the managed SOC fee; Microsoft security stack must be built, tuned, and configured to CyberCX standards before monitoring can begin, adding weeks to months of onboarding. Watch for with Innofactor MDRaaS: Tier1 and Tier2 cover regular business hours, not 24/7.; Endpoint and network detection are add-ons, so base SIEM-only scope may be narrower than buyers expect..
Should I choose CyberCX or Innofactor MDRaaS?
Choose CyberCX if: aNZ mid-market to enterprise organizations that need local data sovereignty and regional SOC coverage. Choose Innofactor MDRaaS if: nordic buyers already committed to Microsoft Azure and Sentinel. CyberCX is not ideal for organizations outside ANZ or UK that need global SOC coverage across North America, LATAM, or broader APAC. Innofactor MDRaaS is not ideal for buyers that need public MDR pricing or response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.