Choose Critical Start or Smarttech247
Choose Critical Start if
- Mid-market to large enterprises wanting technology-agnostic MDR that works with their existing security stack
- Organizations suffering from alert fatigue wanting TBR's deterministic auto-resolution to reduce noise
- Companies needing OT/ICS monitoring alongside IT MDR through Claroty, Dragos and Nozomi integrations
Choose Smarttech247 if
- European mid-market organizations with existing SIEM and EDR investments that want MDR layered on top
- Healthcare, finance, or public sector buyers needing an ISO 27001-certified European MDR provider
- Teams that want a smaller, publicly traded provider over a private-equity-backed firm
What’s actually different
Buyer brief
Fit. Critical Start and Smarttech247 are both Pure-play MDRs that work with your existing tools. Critical Start targets Mid-market and Enterprise organizations, while Smarttech247 serves Mid-market and Enterprise.
FAQ
What is the main difference between Critical Start and Smarttech247?
Critical Start is a Pure-play MDR that is technology-agnostic (works with your existing tools). Smarttech247 is a Pure-play MDR that is technology-agnostic (works with your existing tools). SLA commitments differ: Critical Start offers ≤1 hour, Smarttech247 offers Not disclosed.
How do Critical Start and Smarttech247 differ in response capabilities?
Critical Start supports 6 autonomous actions (endpoint isolation, process termination, network containment, account disable, file quarantine, custom playbooks) and approval is configurable. Smarttech247 supports 6 autonomous actions (endpoint isolation, process termination, network containment, account disable, file quarantine, custom playbooks) and approval is configurable. Incident response is not included with Critical Start and included with Smarttech247.
How does Critical Start pricing compare to Smarttech247?
Critical Start pricing: Custom-quoted pricing. Smarttech247 pricing: Not published. Watch for with Critical Start: No public pricing at all, requires sales call for any ballpark; OT/ICS monitoring and vulnerability management are separate purchases on top of base MDR. Watch for with Smarttech247: No pricing published anywhere, requires full sales engagement for any quote; ThreatHub and NoPhish are separate products with separate licensing on top of VisionX MDR.