Choose Critical Start or Deepwatch
Choose Critical Start if
- Mid-market to large enterprises wanting technology-agnostic MDR that works with their existing security stack
- Organizations suffering from alert fatigue wanting TBR's deterministic auto-resolution to reduce noise
- Companies needing OT/ICS monitoring alongside IT MDR through Claroty, Dragos and Nozomi integrations
- You need Endpoint coverage included in base pricing
Choose Deepwatch if
- Mid-market to enterprise with existing Splunk, Sentinel, Google SecOps, or Securonix SIEM investments
- Companies wanting a dedicated named team (Squad model) rather than rotating analysts
- AWS-heavy environments leveraging Level 1 MSSP Competency partnership
- You want direct Slack integration with your SOC
What’s actually different
Buyer brief
Fit. Critical Start and Deepwatch are both Pure-play MDRs that work with your existing tools. Critical Start targets Mid-market and Enterprise organizations, while Deepwatch serves Mid-market and Enterprise. Critical Start includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 4 for Deepwatch (Cloud, SaaS, Identity, Network).
FAQ
What is the main difference between Critical Start and Deepwatch?
Critical Start is a Pure-play MDR that is technology-agnostic (works with your existing tools). Deepwatch is a Pure-play MDR that is technology-agnostic (works with your existing tools). SLA commitments differ: Critical Start offers ≤1 hour, Deepwatch offers Not disclosed. Critical Start covers 5 attack surfaces in base pricing vs. 4 for Deepwatch.
How do Critical Start and Deepwatch differ in response capabilities?
Critical Start supports 6 autonomous actions (endpoint isolation, process termination, network containment, account disable, file quarantine, custom playbooks) and approval is configurable. Deepwatch supports 6 autonomous actions (endpoint isolation, process termination, network containment, account disable, file quarantine, custom playbooks) and approval is configurable.
How does Critical Start pricing compare to Deepwatch?
Critical Start pricing: Custom-quoted pricing. Deepwatch pricing: Third-party buyer data reports a $218,983/year median buyer cost for Deepwatch, with a visible public range from $126,904 to $322,131/year.. Watch for with Critical Start: No public pricing at all, requires sales call for any ballpark; OT/ICS monitoring and vulnerability management are separate purchases on top of base MDR. Watch for with Deepwatch: Volume-based pricing means unexpected data growth can cause cost spikes. Three platform tiers (Core, Advanced, Enterprise) may gate Active Response behind higher tiers.; MEDR (endpoint detection) is a separate add-on, not included in base MDR.