Capgemini vs ConnectWise
Capgemini is a Services firm that works with your existing tools. ConnectWise is a MSP-channel that requires its own security platform. Capgemini targets Enterprise organizations; ConnectWise serves SMB and Mid-market. Capgemini includes 3 attack surfaces in base pricing (Endpoint, Cloud, Network), compared to 4 for ConnectWise (Endpoint, Cloud, SaaS, Network).
Buyer brief
Capgemini is a Services firm that works with your existing tools. ConnectWise is a MSP-channel that requires its own security platform. Capgemini targets Enterprise organizations; ConnectWise serves SMB and Mid-market. Capgemini includes 3 attack surfaces in base pricing (Endpoint, Cloud, Network), compared to 4 for ConnectWise (Endpoint, Cloud, SaaS, Network).
ConnectWise is the choice if you want a single-vendor stack with deep integration. Capgemini is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Large enterprises that want a global services partner for MDR plus SOC transformation | MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship |
| Price | Custom quote | Custom quote |
| Response authority | 2/6 actions · Configurable | 5/6 actions · Configurable |
| Stack | Works with existing stack | Requires own platform |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Large enterprises that want a global services partner for MDR plus SOC transformation
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- MSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship
- Price
- Custom quote
- Response authority
- 5/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | CapgeminiTECH-AGNOSTIC | ConnectWisePLATFORM |
|---|---|---|
| Fit | ||
| Target size | Enterprise | SMB, Mid-market |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Requires their platform |
| EDR integrations | Customer endpoint security tools | BitdefenderSentinelOneMicrosoft Defender |
| SIEM integrations | Microsoft SentinelCustomer SIEM platforms | ConnectWise SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: Optional add-onSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | ContainCustom playbooks | IsolateKill processContainQuarantineCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Not publicly disclosed. Requires custom quote through MSP channel. |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ~ Limited | + Optional |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | ~ Limited | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | ≤15 minutes |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom enterprise quote by service scope, technology stack, Cyber Defense Center model and transformation requirements. Public prices are not published. | Per-endpoint, MSP subscription. Not publicly listed. |
| Hidden cost warnings | Capgemini is a global services firm, so scope, tooling, response authority and transformation work should be specified precisely in the statement of work.. Public pages do not publish pricing, minimum terms, service credits, MTTD, MTTR or a contractual response SLA.. Microsoft Sentinel-powered Cyber Defense Centers may require separate Microsoft licensing and data-ingestion planning.. Threat hunting, DFIR, vulnerability management and offensive security are all public offers, but buyers should confirm which are included in the base MDR scope versus separate workstreams.. Public materials do not disclose log retention, raw data export rights or detection-content portability. | Pricing requires sales engagement, no self-serve. Ecosystem lock-in through ConnectWise RMM and PSA bundling. 12-36 month agreements typical. Data export is difficult when switching providers |
| Data portability | Partial | Limited |
| Contract terms | Continuous Vigilance, Managed Detection and Response, Managed SOC, SOC Transformation, Cyber Defense Centers powered by Microsoft Sentinel, Custom cybersecurity services engagement | Annual, Multi-year |
| Channels | EmailPortalPhoneTeams | EmailPortalPhone |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | ✓ |
| SOC regions | North AmericaEuropeAPACLATAMMEA | North AmericaAPAC |
| Onboarding | Not published. Capgemini positions the service as a custom enterprise engagement delivered through global Cyber Defense Centers. | Not publicly documented for full MDR. SIEM component described as agent-based, deployable in minutes. |
| Industry focus | Financial ServicesEnergyUtilitiesManufacturingAutomotiveHealthcarePublic SectorTelecommunicationsTechnology | Managed Service Providers |
| MTTD | Not published | Not published |
| MTTR | Not published | Under 14 minutes average ransomware response time (vendor-published). Asio platform claims 30-50% faster detection through unified alerts. Specific MTTD not published. |
| Community view | Capgemini has strong official evidence for enterprise-scale cybersecurity, Continuous Vigilance, MDR, Managed SOC, global Cyber Defense Centers, DFIR and threat hunting, but limited public buyer-review signal for the MDR service as a distinct product. Diligence should focus on service scope, response authority, tooling, staffing model, retention and pricing. | ConnectWise SIEM has Capterra 4.6/5 from ~50 reviews. ConnectWise MDR has almost no independent reviews. PeerSpot ranks it #57 in MDR with 0.4% mindshare and zero collected reviews. Not included in Gartner or Forrester MDR evaluations. |
| Compliance | DORA | SOC 2 Type II |
| Certifications | – | SOC 2 Type II |
| Founded | 1967 | 1982 |
| Data retention | Not published. Public Continuous Vigilance pages do not disclose default log retention, archive tiers or export rights. | SIEM log retention available but specific periods not publicly documented. Capterra reviewers have flagged retention as problematic for audit compliance. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Capgemini and ConnectWise?
Capgemini is a Services firm that is technology-agnostic (works with your existing tools). ConnectWise is a MSP-channel that is platform-native (requires their own security stack). SLA commitments differ: Capgemini offers Not disclosed, ConnectWise offers ≤15 minutes. Capgemini covers 3 attack surfaces in base pricing vs. 4 for ConnectWise.
How do Capgemini and ConnectWise differ in response capabilities?
Capgemini supports 2 autonomous actions (custom playbooks, network containment) and approval is configurable. ConnectWise supports 5 autonomous actions (custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Incident response is included with Capgemini and not included with ConnectWise.
How does Capgemini pricing compare to ConnectWise?
Capgemini pricing: Not published. ConnectWise pricing: Not publicly disclosed. Requires custom quote through MSP channel.. Watch for with Capgemini: Capgemini is a global services firm, so scope, tooling, response authority and transformation work should be specified precisely in the statement of work.; Public pages do not publish pricing, minimum terms, service credits, MTTD, MTTR or a contractual response SLA.. Watch for with ConnectWise: Pricing requires sales engagement, no self-serve; Ecosystem lock-in through ConnectWise RMM and PSA bundling.
Should I choose Capgemini or ConnectWise?
Choose Capgemini if: large enterprises that want a global services partner for MDR plus SOC transformation. Choose ConnectWise if: mSPs already in the ConnectWise ecosystem (PSA, RMM) who want MDR without a separate vendor relationship. Capgemini is not ideal for sMBs seeking transparent per-endpoint MDR pricing. ConnectWise is not ideal for direct enterprise buyers, ConnectWise MDR is sold through MSP partners only.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.