Bitdefender MDR vs Sattrix
Bitdefender MDR is a Platform vendor that requires its own security platform. Sattrix is a Services firm that works with your existing tools. Bitdefender MDR targets SMB, Mid-market, and Enterprise organizations; Sattrix serves SMB, Mid-market, and Enterprise. Bitdefender MDR includes 1 attack surfaces in base pricing (Endpoint), compared to 2 for Sattrix (Endpoint, Network).
Buyer brief
Bitdefender MDR is a Platform vendor that requires its own security platform. Sattrix is a Services firm that works with your existing tools. Bitdefender MDR targets SMB, Mid-market, and Enterprise organizations; Sattrix serves SMB, Mid-market, and Enterprise. Bitdefender MDR includes 1 attack surfaces in base pricing (Endpoint), compared to 2 for Sattrix (Endpoint, Network).
Bitdefender MDR is the choice if you want a single-vendor stack with deep integration. Sattrix is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack | India, MEA and Americas buyers that want MDR from a services-led security provider |
| Price | Custom quote | Custom quote |
| Response authority | 6/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | $1,000,000 | None listed |
- Best fit
- Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- $1,000,000
- Best fit
- India, MEA and Americas buyers that want MDR from a services-led security provider
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Bitdefender MDRPLATFORM | SattrixTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | Bitdefender | Customer EDR |
| SIEM integrations | IBM QRadarSplunkMicrosoft SentinelFortiSIEMElasticLogRhythmSumo Logic | Customer SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: Optional add-onSaaSSaaS: Optional add-onNetNetwork: Optional add-onOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing. | Not published |
| Minimum seats | None | None |
| Breach warranty | $1,000,000 | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | + Optional | ~ Limited |
| Identity | + Optional | ~ Limited |
| SaaS apps | + Optional | ~ Limited |
| Network | + Optional | ✓ Included |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤30 minutes | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint, per-month | Custom quote. Sattrix says managed SOC pricing can vary by needs, monitored assets and service level, but does not publish package prices. |
| Hidden cost warnings | Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.. XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend. DFIR is not included. Forensic investigation runs through CYPFER at separate cost.. Breach warranty requires 1,000+ endpoints | Public pages do not publish MDR pricing, contract minimums or service-credit language.. Sattrix lists flexible monitoring windows, so buyers should confirm whether their quote includes round-the-clock MDR coverage.. The MDR page refers to SIEM, EDR and endpoint-protection integrations, so buyers should confirm who owns each tool license.. SOC, SOAR, vulnerability management and incident response are adjacent service lines, so buyers should document what is included in MDR.. Public pages do not publish a standard onboarding duration or log-retention period. |
| Data portability | Partial | Partial |
| Contract terms | Annual, Multi-year, Monthly (MSP) | Custom, MDR Services, SOC as a Service, SOAR as a Service, Hybrid SOC Management |
| Channels | EmailPortalPhone | EmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | APAC |
| Onboarding | Quick for existing GravityZone users. New deployments require agent rollout and onboarding configuration. | Not published. Sattrix says MDR integrates with existing security tools such as SIEM, EDR and endpoint protection, but no standard onboarding duration was found. |
| Industry focus | HealthcareEducationFinancial ServicesGovernment (Local/State)ManufacturingRetail | Financial ServicesHealthcareRetailGovernmentTechnologyManufacturingEducation |
| MTTD | 24 minutes (MITRE Managed Services Evaluation 2024) | Not published |
| MTTR | Not published | Not published |
| Community view | Gartner Peer Insights 4.8/5 for Endpoint Protection Platforms (223 reviews, Customers' Choice 2026). MITRE ATT&CK evaluations back the detection claims. Note: analyst community ratings are for the GravityZone platform broadly, not the MDR service specifically. | Sattrix publishes Gartner-linked MDR testimonials on its own about and partnership pages, including comments about SOC services, 24/7 monitoring and remote response. No broad independent public MDR review signal was found during this pass, so buyers should validate delivery model, pricing, response authority and tool ownership directly. |
| Compliance | SOC 2 Type IIISO 27001ISO 27017ISO 27018HIPAAGDPR | PCI DSSHIPAAGDPRCCPA |
| Certifications | SOC 2 Type IIISO 27001ISO 27017ISO 27018 | ISO/IEC 27001ISO 9001:2015ISO 27001:2013Startup India DIPP recognition |
| Founded | 2001 | 2013 |
| Data retention | Up to 365 days depending on configuration. 1 year included with MDR. | Sattrix discusses compliance reporting, log monitoring and privacy mandates, but no standard public MDR data-retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Bitdefender MDR and Sattrix?
Bitdefender MDR is a Platform vendor that is platform-native (requires their own security stack). Sattrix is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: Bitdefender MDR offers ≤30 minutes, Sattrix offers Not disclosed. Bitdefender MDR covers 1 attack surfaces in base pricing vs. 2 for Sattrix.
How do Bitdefender MDR and Sattrix differ in response capabilities?
Bitdefender MDR supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Sattrix supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Bitdefender MDR and included with Sattrix.
How does Bitdefender MDR pricing compare to Sattrix?
Bitdefender MDR pricing: Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing.. Sattrix pricing: Not published. Watch for with Bitdefender MDR: Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.; XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend. Watch for with Sattrix: Public pages do not publish MDR pricing, contract minimums or service-credit language.; Sattrix lists flexible monitoring windows, so buyers should confirm whether their quote includes round-the-clock MDR coverage..
Should I choose Bitdefender MDR or Sattrix?
Choose Bitdefender MDR if: organizations already on GravityZone wanting to add managed detection without changing their endpoint stack. Choose Sattrix if: india, MEA and Americas buyers that want MDR from a services-led security provider. Bitdefender MDR is not ideal for organizations with existing non-Bitdefender EDR they want to keep (requires GravityZone agent). Sattrix is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.