Bitdefender MDR vs Sapphire
Bitdefender MDR is a Platform vendor that requires its own security platform. Sapphire is a Services firm that works with your existing tools. Bitdefender MDR targets SMB, Mid-market, and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. Bitdefender MDR includes 1 attack surfaces in base pricing (Endpoint), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
Bitdefender MDR is a Platform vendor that requires its own security platform. Sapphire is a Services firm that works with your existing tools. Bitdefender MDR targets SMB, Mid-market, and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. Bitdefender MDR includes 1 attack surfaces in base pricing (Endpoint), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Bitdefender MDR is the choice if you want a single-vendor stack with deep integration. Sapphire is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | Custom quote | Custom quote |
| Response authority | 6/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | $1,000,000 | None listed |
- Best fit
- Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- $1,000,000
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | Bitdefender MDRPLATFORM | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| ›› Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | Bitdefender | EDR toolsMicrosoft technologies |
| SIEM integrations | IBM QRadarSplunkMicrosoft SentinelFortiSIEMElasticLogRhythmSumo Logic | ExabeamSIEM tools |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: Optional add-onSaaSSaaS: Optional add-onNetNetwork: Optional add-onOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| ›› Cost | ||
| Price range | Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing. | Not published |
| Minimum seats | None | None |
| Breach warranty | $1,000,000 | – |
| ›› More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | + Optional | ✓ Included |
| Identity | + Optional | ~ Limited |
| SaaS apps | + Optional | ✓ Included |
| Network | + Optional | ✓ Included |
| OT/ICS | Not offered | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤30 minutes | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint, per-month | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.. XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend. DFIR is not included. Forensic investigation runs through CYPFER at separate cost.. Breach warranty requires 1,000+ endpoints | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Annual, Multi-year, Monthly (MSP) | Custom |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | Europe |
| Onboarding | Quick for existing GravityZone users. New deployments require agent rollout and onboarding configuration. | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | HealthcareEducationFinancial ServicesGovernment (Local/State)ManufacturingRetail | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | 24 minutes (MITRE Managed Services Evaluation 2024) | Not published |
| MTTR | Not published | Not published |
| Community view | Gartner Peer Insights 4.8/5 for Endpoint Protection Platforms (223 reviews, Customers' Choice 2026). MITRE ATT&CK evaluations back the detection claims. Note: analyst community ratings are for the GravityZone platform broadly, not the MDR service specifically. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | SOC 2 Type IIISO 27001ISO 27017ISO 27018HIPAAGDPR | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | SOC 2 Type IIISO 27001ISO 27017ISO 27018 | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 2001 | 1996 |
| Data retention | Up to 365 days depending on configuration. 1 year included with MDR. | Not published as a standard MDR retention period. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Bitdefender MDR and Sapphire?
Bitdefender MDR is a Platform vendor that is platform-native (requires their own security stack). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: Bitdefender MDR offers ≤30 minutes, Sapphire offers Not disclosed. Bitdefender MDR covers 1 attack surfaces in base pricing vs. 4 for Sapphire.
How do Bitdefender MDR and Sapphire differ in response capabilities?
Bitdefender MDR supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Bitdefender MDR and included with Sapphire.
How does Bitdefender MDR pricing compare to Sapphire?
Bitdefender MDR pricing: Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing.. Sapphire pricing: Not published. Watch for with Bitdefender MDR: Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.; XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose Bitdefender MDR or Sapphire?
Choose Bitdefender MDR if: organizations already on GravityZone wanting to add managed detection without changing their endpoint stack. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Bitdefender MDR is not ideal for organizations with existing non-Bitdefender EDR they want to keep (requires GravityZone agent). Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.