Bitdefender MDR vs Innofactor MDRaaS
Bitdefender MDR is a Platform vendor that requires its own security platform. Innofactor MDRaaS is a Microsoft-ecosystem that works with your existing tools. Bitdefender MDR targets SMB, Mid-market, and Enterprise organizations; Innofactor MDRaaS serves SMB, Mid-market, and Enterprise.
Buyer brief
Bitdefender MDR is a Platform vendor that requires its own security platform. Innofactor MDRaaS is a Microsoft-ecosystem that works with your existing tools. Bitdefender MDR targets SMB, Mid-market, and Enterprise organizations; Innofactor MDRaaS serves SMB, Mid-market, and Enterprise.
Bitdefender MDR is the choice if you want a single-vendor stack with deep integration. Innofactor MDRaaS is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack | Nordic buyers already committed to Microsoft Azure and Sentinel |
| Price | Custom quote | Custom quote |
| Response authority | 6/6 actions · Configurable | 0/6 actions · Approval required |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Full query access |
| Warranty | $1,000,000 | None listed |
- Best fit
- Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- $1,000,000
- Best fit
- Nordic buyers already committed to Microsoft Azure and Sentinel
- Price
- Custom quote
- Response authority
- 0/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
›› Detailed comparison
| FIELD | Bitdefender MDRPLATFORM | Innofactor MDRaaSTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| ›› Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | Bitdefender | Microsoft Defender |
| SIEM integrations | IBM QRadarSplunkFortiSIEMElasticLogRhythmSumo Logic Microsoft Sentinel | Microsoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: Optional add-onSaaSSaaS: Optional add-onNetNetwork: Optional add-onOTOT/IoT: Not covered | EPEndpoint: Optional add-onCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: Not coveredNetNetwork: Optional add-onOTOT/IoT: Not covered |
| ›› Response | ||
| Response type | Active Remediation | Guided Response |
| Approval policy | Configurable | Approval Required |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Alert and notify only |
| IR included | Separate | Separate |
| ›› Cost | ||
| Price range | Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing. | Not published |
| Minimum seats | None | None |
| Breach warranty | $1,000,000 | – |
| ›› More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | + Optional |
| Cloud workloads | + Optional | ✓ Included |
| Identity | + Optional | ~ Limited |
| SaaS apps | + Optional | Not offered |
| Network | + Optional | + Optional |
| OT/ICS | Not offered | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤30 minutes | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint, per-month | Tiered custom quote. Innofactor publishes Basic, Standard and Advanced MDRaaS tiers, each marked ask for pricing. |
| Hidden cost warnings | Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.. XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend. DFIR is not included. Forensic investigation runs through CYPFER at separate cost.. Breach warranty requires 1,000+ endpoints | Tier1 and Tier2 cover regular business hours, not 24/7.. Endpoint and network detection are add-ons, so base SIEM-only scope may be narrower than buyers expect.. Public pages do not publish named response actions or response SLAs.. Customers keep ownership of logs and incidents, so internal responsibility for mitigation should be clear before signing. |
| Data portability | Partial | Full |
| Contract terms | Annual, Multi-year, Monthly (MSP) | Tier1 Basic, Tier2 Standard, Tier3 Advanced, Custom |
| Channels | EmailPortalPhone | EmailPhonePortal |
| Data access | Dashboards | Full query access |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | Europe |
| Onboarding | Quick for existing GravityZone users. New deployments require agent rollout and onboarding configuration. | Innofactor says the core infrastructure resides in the customer's Azure cloud environment and needs no on-premises infrastructure. It describes deployment as rapid and light, but does not publish a standard onboarding duration. |
| Industry focus | HealthcareEducationFinancial ServicesGovernment (Local/State)ManufacturingRetail | Public SectorFinancial ServicesTechnology |
| MTTD | 24 minutes (MITRE Managed Services Evaluation 2024) | Not published |
| MTTR | Not published | Not published |
| Community view | Gartner Peer Insights 4.8/5 for Endpoint Protection Platforms (223 reviews, Customers' Choice 2026). MITRE ATT&CK evaluations back the detection claims. Note: analyst community ratings are for the GravityZone platform broadly, not the MDR service specifically. | Innofactor has limited MDR-specific public review volume. The public buyer case rests on Nordic Microsoft expertise, Sentinel in the customer's Azure environment, tiered service levels and clear customer control of logs and incidents. Buyers should validate response authority, total licensing cost, add-on scope and Tier3 operating model before signing. |
| Compliance | SOC 2 Type IIISO 27001ISO 27017ISO 27018HIPAAGDPR | ISO 27001ISO 9001ISO 13485AQAP-2110ISO 14001 |
| Certifications | SOC 2 Type IIISO 27001ISO 27017ISO 27018 | ISO 9001:2015ISO 13485:2016ISO/IEC 27001:2022AQAP-2110ISO 14001:2015Microsoft Solution Partner designationsMicrosoft Advanced Specializations |
| Founded | 2001 | 2000 |
| Data retention | Up to 365 days depending on configuration. 1 year included with MDR. | Not published as a standard MDR retention period. Innofactor says logs and incidents remain in the customer's own Azure environment. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Bitdefender MDR and Innofactor MDRaaS?
Bitdefender MDR is a Platform vendor that is platform-native (requires their own security stack). Innofactor MDRaaS is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). SLA commitments differ: Bitdefender MDR offers ≤30 minutes, Innofactor MDRaaS offers Not disclosed.
How do Bitdefender MDR and Innofactor MDRaaS differ in response capabilities?
Bitdefender MDR supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Innofactor MDRaaS supports 0 autonomous actions (none) and requires approval before acting.
How does Bitdefender MDR pricing compare to Innofactor MDRaaS?
Bitdefender MDR pricing: Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing.. Innofactor MDRaaS pricing: Not published. Watch for with Bitdefender MDR: Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.; XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend. Watch for with Innofactor MDRaaS: Tier1 and Tier2 cover regular business hours, not 24/7.; Endpoint and network detection are add-ons, so base SIEM-only scope may be narrower than buyers expect..
Should I choose Bitdefender MDR or Innofactor MDRaaS?
Choose Bitdefender MDR if: organizations already on GravityZone wanting to add managed detection without changing their endpoint stack. Choose Innofactor MDRaaS if: nordic buyers already committed to Microsoft Azure and Sentinel. Bitdefender MDR is not ideal for organizations with existing non-Bitdefender EDR they want to keep (requires GravityZone agent). Innofactor MDRaaS is not ideal for buyers that need public MDR pricing or response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.