Bitdefender MDR vs DTS Solution
Bitdefender MDR is a Platform vendor that requires its own security platform. DTS Solution is a Services firm that works with your existing tools. Bitdefender MDR targets SMB, Mid-market, and Enterprise organizations; DTS Solution serves SMB, Mid-market, and Enterprise. Bitdefender MDR includes 1 attack surfaces in base pricing (Endpoint), compared to 3 for DTS Solution (Endpoint, Cloud, Network).
Buyer brief
Bitdefender MDR is a Platform vendor that requires its own security platform. DTS Solution is a Services firm that works with your existing tools. Bitdefender MDR targets SMB, Mid-market, and Enterprise organizations; DTS Solution serves SMB, Mid-market, and Enterprise. Bitdefender MDR includes 1 attack surfaces in base pricing (Endpoint), compared to 3 for DTS Solution (Endpoint, Cloud, Network).
Bitdefender MDR is the choice if you want a single-vendor stack with deep integration. DTS Solution is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack | Middle East and EMEA buyers that want a UAE-based managed CSOC and XDR provider |
| Price | Custom quote | Custom quote |
| Response authority | 6/6 actions · Configurable | 3/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | $1,000,000 | None listed |
- Best fit
- Organizations already on GravityZone wanting to add managed detection without changing their endpoint stack
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- $1,000,000
- Best fit
- Middle East and EMEA buyers that want a UAE-based managed CSOC and XDR provider
- Price
- Custom quote
- Response authority
- 3/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Bitdefender MDRPLATFORM | DTS SolutionTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | Bitdefender | CrowdStrikeMicrosoft endpoint securityHawkEye XDR AgentCustomer endpoint security tools |
| SIEM integrations | IBM QRadarSplunkMicrosoft SentinelFortiSIEMElasticLogRhythmSumo Logic | HawkEye NG-SIEMHawkEye Open XDRCustomer-owned SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: Optional add-onSaaSSaaS: Optional add-onNetNetwork: Optional add-onOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | IsolateContainCustom playbooks |
| IR included | Separate | Separate |
| Cost | ||
| Price range | Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing. | Not published |
| Minimum seats | None | None |
| Breach warranty | $1,000,000 | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | + Optional | ✓ Included |
| Identity | + Optional | ~ Limited |
| SaaS apps | + Optional | ~ Limited |
| Network | + Optional | ✓ Included |
| OT/ICS | Not offered | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤30 minutes | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint, per-month | Tiered subscription packages by log-source count and EPS, with custom-tailored packages for additional log sources, EPS and retention. Public prices are not published. |
| Hidden cost warnings | Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.. XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend. DFIR is not included. Forensic investigation runs through CYPFER at separate cost.. Breach warranty requires 1,000+ endpoints | Package limits are defined by log sources and events per second, so high-volume environments should model ingestion growth before contract.. Public pages do not publish prices, minimum terms, contractual SLAs, service credits or MTTD/MTTR metrics.. DFIR is included only in Premium Platinum in the package table; lower tiers list it as an add-on.. Managed SOAR and many adjacent managed services are add-ons rather than guaranteed base MDR scope.. The public AI SOC page says response actions are analyst-approved, so buyers should document which containment actions DTS can execute and whose approval is required. |
| Data portability | Partial | Partial |
| Contract terms | Annual, Multi-year, Monthly (MSP) | Lite Bronze, Baseline Silver, Advanced Gold, Premium Platinum, Custom-tailored package |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | MEA |
| Onboarding | Quick for existing GravityZone users. New deployments require agent rollout and onboarding configuration. | HawkEye describes an onsite discovery workshop, package selection, secure onboarding, service delivery and secure offboarding. No standard calendar timeline was found. |
| Industry focus | HealthcareEducationFinancial ServicesGovernment (Local/State)ManufacturingRetail | Critical InfrastructureEnergyUtilitiesManufacturingGovernmentFinancial ServicesHealthcareRetailTechnologyTelecommunicationsSmart CitiesTransportation |
| MTTD | 24 minutes (MITRE Managed Services Evaluation 2024) | Not published |
| MTTR | Not published | Not published |
| Community view | Gartner Peer Insights 4.8/5 for Endpoint Protection Platforms (223 reviews, Customers' Choice 2026). MITRE ATT&CK evaluations back the detection claims. Note: analyst community ratings are for the GravityZone platform broadly, not the MDR service specifically. | HawkEye has strong vendor-controlled detail for package tiers, dashboard access, retention, CSOC/XDR capabilities and regional SOC positioning, but little independent MDR-specific review signal in public English-language communities. Buyers should validate analyst quality, response authority and pricing through references. |
| Compliance | SOC 2 Type IIISO 27001ISO 27017ISO 27018HIPAAGDPR | ISO 27001ISO 9001ISO 45001SOC 2 Type IMITRE ATT&CK |
| Certifications | SOC 2 Type IIISO 27001ISO 27017ISO 27018 | ISO 27001ISO 9001ISO 45001SOC 2 Type I logo shown on DTS siteSOC-CMM risk-driven certification logo shown on DTS siteSWIFT CSP logo shown on DTS site |
| Founded | 2001 | 2011 |
| Data retention | Up to 365 days depending on configuration. 1 year included with MDR. | HawkEye package pages publish 3 months hot storage, 6 months warm storage and 12 months cold storage across service tiers, with longer retention available through a custom-tailored package. Advanced and Premium tier pages also describe standard collected-log retention; buyers should reconcile final retention language in the contract. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Bitdefender MDR and DTS Solution?
Bitdefender MDR is a Platform vendor that is platform-native (requires their own security stack). DTS Solution is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: Bitdefender MDR offers ≤30 minutes, DTS Solution offers Not disclosed. Bitdefender MDR covers 1 attack surfaces in base pricing vs. 3 for DTS Solution.
How do Bitdefender MDR and DTS Solution differ in response capabilities?
Bitdefender MDR supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. DTS Solution supports 3 autonomous actions (custom playbooks, endpoint isolation, network containment) and approval is configurable.
How does Bitdefender MDR pricing compare to DTS Solution?
Bitdefender MDR pricing: Not published. Bitdefender simplified to two tiers (MDR and MDR PLUS) in 2024. MSPs get consumption-based billing.. DTS Solution pricing: Not published. Watch for with Bitdefender MDR: Requires GravityZone agent. Cannot use third-party EDR for core MDR detection.; XDR sensor licenses (network, identity, cloud, email) are additional cost and can significantly increase total spend. Watch for with DTS Solution: Package limits are defined by log sources and events per second, so high-volume environments should model ingestion growth before contract.; Public pages do not publish prices, minimum terms, contractual SLAs, service credits or MTTD/MTTR metrics..
Should I choose Bitdefender MDR or DTS Solution?
Choose Bitdefender MDR if: organizations already on GravityZone wanting to add managed detection without changing their endpoint stack. Choose DTS Solution if: middle East and EMEA buyers that want a UAE-based managed CSOC and XDR provider. Bitdefender MDR is not ideal for organizations with existing non-Bitdefender EDR they want to keep (requires GravityZone agent). DTS Solution is not ideal for buyers that need public MDR pricing or contractual MTTD/MTTR before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.