Barracuda Networks vs Sapphire
Barracuda Networks is a MSP-channel that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Barracuda Networks targets SMB and Mid-market organizations; Sapphire serves SMB, Mid-market, and Enterprise. Barracuda Networks includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
Barracuda Networks is a MSP-channel that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Barracuda Networks targets SMB and Mid-market organizations; Sapphire serves SMB, Mid-market, and Enterprise. Barracuda Networks includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Barracuda Networks (MSP-channel) and Sapphire (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Barracuda Networks's purpose-built for the msp channel with multi-tenant management, sentinelone-powered endpoint secu... or Sapphire's sapphire mdr is strongest for uk buyers that value local ownership, a crest-accredited uk soc and....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | MSPs needing white-label managed XDR for SMB clients with multi-tenant management | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | Reseller 3-year SKU: ~$14.50/endpoint/yr | Custom quote |
| Response authority | 6/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Own agent required | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | Available | None listed |
- Best fit
- MSPs needing white-label managed XDR for SMB clients with multi-tenant management
- Price
- Reseller 3-year SKU: ~$14.50/endpoint/yr
- Response authority
- 6/6 actions · Configurable
- Stack
- Own agent required
- Data access
- Dashboards
- Warranty
- Available
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | Barracuda NetworksTECH-AGNOSTIC | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | SentinelOneMicrosoft Defender for EndpointCrowdStrikeCisco Secure EndpointSophos CentralESET PROTECTTrend MicroBroadcom Endpoint SecurityBitdefenderBlackBerry Cylance ProtectTanium | EDR toolsMicrosoft technologies |
| SIEM integrations | Barracuda XDR Platform | ExabeamSIEM tools |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | ✓ Included | ✓ Included |
| ›› Cost | ||
| Price range | Third-party/reseller-reported ~$14.50/endpoint/year (3-year commitment). Minimum 25 licenses. Competitive upgrade offers up to 50% off annual contract value. | Not published |
| Minimum seats | 25 | None |
| Breach warranty | ✓ | – |
| ›› More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | Not offered | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint annually with volume discounts and multi-year commitment discounts (1-year and 3-year options). Minimum 25 licenses. | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | Security logs not available for download, which limits forensic independence and makes switching providers harder. Automatic subscription renewal with 30-day notice required for non-renewal. MSP-focused pricing may differ from direct enterprise pricing | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Limited | Partial |
| Contract terms | 1 year, 3 year | Custom |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North AmericaEuropeAsia-Pacific | Europe |
| Onboarding | 30 days or less | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | Managed Service ProvidersSMB (all industries)HealthcareEducationRetail | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Vendor claims seconds (not independently validated, no MITRE ATT&CK participation) | Not published |
| MTTR | Vendor claims malware resolution reduced from 3-4 weeks to under 1 hour. Not independently validated. | Not published |
| Community view | Won multiple 2025 industry awards (CyberSecurity Breakthrough XDR Solution of the Year, Cybersecurity Excellence Best XDR). Very few independent reviews on Gartner Peer Insights or G2. No PeerSpot listing for Managed XDR. Broader Barracuda product line gets mixed MSP feedback, particularly around support quality deterioration and forced bundling. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | ISO 27001SOC 2 Type IIGDPRHIPAA | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | ISO 27001SOC 2 Type II | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 2003 | 1996 |
| Data retention | 12-month rolling period (logs maintained solely for service delivery, not available for customer download). Extended retention available as add-on (~$9.40/month per data source). Barracuda retains security alerts for 15 months after subscription expires. | Not published as a standard MDR retention period. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Barracuda Networks and Sapphire?
Barracuda Networks is a MSP-channel that is technology-agnostic (works with your existing tools). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). Barracuda Networks covers 5 attack surfaces in base pricing vs. 4 for Sapphire.
How do Barracuda Networks and Sapphire differ in response capabilities?
Barracuda Networks supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable.
How does Barracuda Networks pricing compare to Sapphire?
Barracuda Networks pricing: Third-party/reseller-reported ~$14.50/endpoint/year (3-year commitment). Minimum 25 licenses. Competitive upgrade offers up to 50% off annual contract value. (25-seat minimum). Sapphire pricing: Not published. Watch for with Barracuda Networks: Security logs not available for download, which limits forensic independence and makes switching providers harder; Automatic subscription renewal with 30-day notice required for non-renewal. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose Barracuda Networks or Sapphire?
Choose Barracuda Networks if: mSPs needing white-label managed XDR for SMB clients with multi-tenant management. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Barracuda Networks is not ideal for enterprises wanting full data access and log export capabilities (logs not downloadable). Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.