Sapphire vs Trend Micro
Sapphire is a Services firm that works with your existing tools. Trend Micro is a Platform vendor that requires its own security platform. Sapphire targets SMB, Mid-market, and Enterprise organizations; Trend Micro serves Mid-market and Enterprise. Sapphire includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 5 for Trend Micro (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
Sapphire is a Services firm that works with your existing tools. Trend Micro is a Platform vendor that requires its own security platform. Sapphire targets SMB, Mid-market, and Enterprise organizations; Trend Micro serves Mid-market and Enterprise. Sapphire includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 5 for Trend Micro (Endpoint, Cloud, SaaS, Identity, Network).
Trend Micro is the choice if you want a single-vendor stack with deep integration. Sapphire is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC | Mid-market and enterprise organizations (251+ users) already invested in Trend Micro ecosystem |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 6/6 actions · Configurable |
| Stack | Works with existing stack | Requires own platform |
| Data access | Dashboards | Full query access |
| Warranty | None listed | None listed |
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Mid-market and enterprise organizations (251+ users) already invested in Trend Micro ecosystem
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Full query access
- Warranty
- None listed
›› Detailed comparison
| FIELD | SapphireTECH-AGNOSTIC | Trend MicroPLATFORM |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Positive |
| ›› Your stack | ||
| Approach | Works with your tools | Requires their platform |
| EDR integrations | EDR toolsMicrosoft technologies | Trend Micro |
| SIEM integrations | ExabeamSIEM tools | SplunkMicrosoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | Separate |
| ›› Cost | ||
| Price range | Not published | Not publicly disclosed. Custom pricing via quote. |
| Minimum seats | None | 251 |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | No | Yes |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ✓ Included | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | + Optional | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Sapphire does not publish MDR package pricing. | Credit-based system under 12-month contract. Tiered pricing by user count (251-500, 501-1,000, 1,001-2,000). Credits drawn down monthly. PAYG available for additional usage beyond credits. |
| Hidden cost warnings | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. | Minimum 251 users eliminates small businesses. Best performance requires full Trend Vision One stack. Third-party EDR integration is less effective.. Extended data retention (beyond 30 days) costs extra, up to 365 days available. Credit model means unused credits expire at contract end unless moved to other Trend solutions |
| Data portability | Partial | Partial |
| Contract terms | Custom | Annual, PAYG |
| Channels | PortalEmailPhone | EmailPortalPhone |
| Data access | Dashboards | Full query access |
| Dedicated analyst | – | – |
| SOC regions | Europe | North AmericaEuropeAsia-Pacific |
| Onboarding | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. | Requires Vision One deployment before MDR onboarding. Specific timeline not published. |
| Industry focus | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare | Financial ServicesHealthcareManufacturingGovernmentEnergy |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. | Gartner Magic Quadrant Leader for 20 consecutive years in endpoint protection. Vision One rated 8.6/10 on PeerSpot, ranked #2 in XDR. MITRE ATT&CK 2024: 100% detection with 86% actionable rate. Praised for unified visibility and platform breadth. Criticized for requiring Trend platform commitment and pooled analyst model. |
| Compliance | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS | SOC 2 Type IIISO 27001FedRAMPHIPAAGDPR |
| Certifications | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 | SOC 2 Type IIISO 27001FedRAMPGartner Magic Quadrant Leader (Endpoint Protection, 20 consecutive years)MITRE ATT&CK Evaluations participant (2024) |
| Founded | 1996 | 1988 |
| Data retention | Not published as a standard MDR retention period. | 30 days default for raw data, up to 365 days with extended storage. Alert workbenches retained 180 days. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Sapphire and Trend Micro?
Sapphire is a Services firm that is technology-agnostic (works with your existing tools). Trend Micro is a Platform vendor that is platform-native (requires their own security stack). Sapphire covers 4 attack surfaces in base pricing vs. 5 for Trend Micro.
How do Sapphire and Trend Micro differ in response capabilities?
Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Trend Micro supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Incident response is included with Sapphire and not included with Trend Micro.
How does Sapphire pricing compare to Trend Micro?
Sapphire pricing: Not published. Trend Micro pricing: Not publicly disclosed. Custom pricing via quote. (251-seat minimum). Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. Watch for with Trend Micro: Minimum 251 users eliminates small businesses; Best performance requires full Trend Vision One stack. Third-party EDR integration is less effective..
Should I choose Sapphire or Trend Micro?
Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Choose Trend Micro if: mid-market and enterprise organizations (251+ users) already invested in Trend Micro ecosystem. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement. Trend Micro is not ideal for small businesses under 251 users (minimum requirement eliminates SMBs).
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.