Sapphire vs Telefónica Tech
Sapphire and Telefónica Tech are both Services firms that work with your existing tools. Sapphire targets SMB, Mid-market, and Enterprise organizations, while Telefónica Tech serves SMB, Mid-market, and Enterprise. Sapphire includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 3 for Telefónica Tech (Endpoint, Cloud, Network).
Buyer brief
Sapphire and Telefónica Tech are both Services firms that work with your existing tools. Sapphire targets SMB, Mid-market, and Enterprise organizations, while Telefónica Tech serves SMB, Mid-market, and Enterprise. Sapphire includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 3 for Telefónica Tech (Endpoint, Cloud, Network).
Sapphire offers broader coverage (4 surfaces vs. 3). Telefónica Tech may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC | Organizations with operations in Spain, UK, or Latin America wanting regional SOC presence |
| Price | Custom quote | SMB Spain/Chile: EUR 3.99-8.99/user/mo + site fees |
| Response authority | 1/6 actions · Configurable | 3/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Organizations with operations in Spain, UK, or Latin America wanting regional SOC presence
- Price
- SMB Spain/Chile: EUR 3.99-8.99/user/mo + site fees
- Response authority
- 3/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | SapphireTECH-AGNOSTIC | Telefónica TechTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | EDR toolsMicrosoft technologies | CrowdStrike FalconPalo Alto Cortex XDR |
| SIEM integrations | ExabeamSIEM tools | CrowdStrike Falcon Next-Gen SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: Optional add-onSaaSSaaS: Optional add-onNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateContainCustom playbooks |
| IR included | ✓ Included | ✓ Included |
| ›› Cost | ||
| Price range | Not published | Vendor-published EUR 3.99-8.99/user/month for SMB tiers (Spain/Chile only). Enterprise pricing not published. |
| Minimum seats | None | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ~ Limited | + Optional |
| SaaS apps | ✓ Included | + Optional |
| Network | ✓ Included | ✓ Included |
| OT/ICS | + Optional | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | ≤4 hours |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Sapphire does not publish MDR package pricing. | Tiered by segment. SMB (Tu Empresa Segura, Spain/Chile only): basic at EUR 3.99/user/month, advanced at EUR 5.99/user + EUR 99/site, premium at EUR 8.99/user + EUR 160/site. Enterprise NextDefense MDR: custom-quoted. |
| Hidden cost warnings | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. | Tu Empresa Segura SMB pricing (EUR 3.99/month) only available in Spain and Chile. Not offered globally.. Enterprise NextDefense MDR pricing not published. Expect custom quotes with limited negotiation leverage due to sparse public benchmarks.. Primary EDR integration is CrowdStrike. Palo Alto Cortex XDR is supported, but other EDR platforms may have limited or no integration.. Telefonica parent company suffered a data breach in January 2025 (Hellcat ransomware, 2.3GB leaked). Ask about security posture improvements.. DFIR may be a separate retainer depending on tier. Clarify what incident response is included in base MDR. |
| Data portability | Partial | Partial |
| Contract terms | Custom | Annual |
| Channels | PortalEmailPhone | EmailPortalPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | Europe | EuropeNorth AmericaLatin America |
| Onboarding | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. | Not published |
| Industry focus | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare | TelecommunicationsFinancial ServicesEnergy & UtilitiesManufacturingGovernmentHealthcare |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. | Ranked #2 on MSSP Alert Top 250 Global MSSPs (2023). IDC MarketScape 'Major Player' for European MDR (2024). Included in Forrester Wave for European MSS (Q3 2022). Almost no English-language reviews on G2, Gartner Peer Insights, or Reddit. Strong brand in Spain and Latin America, largely unknown in North American MDR market. Parent company Telefonica suffered a data breach in January 2025 (Hellcat ransomware group). |
| Compliance | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS | ISO 27001GDPR |
| Certifications | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 | ISO 27001Nozomi Networks MSSP ElitePalo Alto Networks XMDR certified partner |
| Founded | 1996 | 2013 |
| Data retention | Not published as a standard MDR retention period. | Not published |
| API available | – | ✓ |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Sapphire and Telefónica Tech?
Sapphire is a Services firm that is technology-agnostic (works with your existing tools). Telefónica Tech is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: Sapphire offers Not disclosed, Telefónica Tech offers ≤4 hours. Sapphire covers 4 attack surfaces in base pricing vs. 3 for Telefónica Tech.
How do Sapphire and Telefónica Tech differ in response capabilities?
Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Telefónica Tech supports 3 autonomous actions (custom playbooks, endpoint isolation, network containment) and approval is configurable.
How does Sapphire pricing compare to Telefónica Tech?
Sapphire pricing: Not published. Telefónica Tech pricing: Vendor-published EUR 3.99-8.99/user/month for SMB tiers (Spain/Chile only). Enterprise pricing not published.. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. Watch for with Telefónica Tech: Tu Empresa Segura SMB pricing (EUR 3.99/month) only available in Spain and Chile. Not offered globally.; Enterprise NextDefense MDR pricing not published. Expect custom quotes with limited negotiation leverage due to sparse public benchmarks..
Should I choose Sapphire or Telefónica Tech?
Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Choose Telefónica Tech if: organizations with operations in Spain, UK, or Latin America wanting regional SOC presence. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement. Telefónica Tech is not ideal for north American organizations wanting a provider with strong US market presence and peer reviews.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.