Sapphire vs SonicWall SonicSentry MDR
Sapphire is a Services firm that works with your existing tools. SonicWall SonicSentry MDR is a MSP-channel that works with your existing tools. Sapphire targets SMB, Mid-market, and Enterprise organizations; SonicWall SonicSentry MDR serves SMB and Mid-market.
Buyer brief
Sapphire is a Services firm that works with your existing tools. SonicWall SonicSentry MDR is a MSP-channel that works with your existing tools. Sapphire targets SMB, Mid-market, and Enterprise organizations; SonicWall SonicSentry MDR serves SMB and Mid-market.
Sapphire (Services firm) and SonicWall SonicSentry MDR (MSP-channel) serve different buyer profiles. Your decision depends on whether you prioritize Sapphire's sapphire mdr is strongest for uk buyers that value local ownership, a crest-accredited uk soc and... or SonicWall SonicSentry MDR's sonicsentry mdr is strongest for msps that want sonicwall-led managed security services with crow....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC | MSPs that already sell SonicWall firewalls and want managed SOC coverage without building their own SOC |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 3/6 actions · Configurable |
| Stack | Works with existing stack | Own agent required |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | $1,000,000 |
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- MSPs that already sell SonicWall firewalls and want managed SOC coverage without building their own SOC
- Price
- Custom quote
- Response authority
- 3/6 actions · Configurable
- Stack
- Own agent required
- Data access
- Dashboards
- Warranty
- $1,000,000
›› Detailed comparison
| FIELD | SapphireTECH-AGNOSTIC | SonicWall SonicSentry MDRTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market, Enterprise | SMB, Mid-market |
| Sentiment | Mixed | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | EDR toolsMicrosoft technologies | CrowdStrike FalconSophosMicrosoft DefenderBlackBerry CylanceSonicWall Capture ClientSentinelOne |
| SIEM integrations | ExabeamSIEM tools | SonicWall AI-based SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateContainCustom playbooks |
| IR included | ✓ Included | Separate |
| ›› Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | $1,000,000 |
| ›› More details | ||
| Requires own agent | No | Yes |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ✓ Included | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | + Optional | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Sapphire does not publish MDR package pricing. | Custom MSP quote. SonicWall advertises monthly billing, no long-term contracts and no minimums for SonicSentry services. |
| Hidden cost warnings | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. | SonicWall publishes packaging claims but not per-endpoint or per-user pricing.. Endpoint, cloud and network MDR are separate services, so MXDR comparison depends on which modules are included.. CrowdStrike-backed endpoint coverage may be priced differently from monitoring other endpoint security tools.. Warranty and insurance benefits depend on qualifying SonicWall controls and are not the same as breach response coverage. |
| Data portability | Partial | Limited |
| Contract terms | Custom | Monthly, No long-term contract advertised, No minimums advertised |
| Channels | PortalEmailPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | Europe | North AmericaEuropeAsia-Pacific |
| Onboarding | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. | SonicWall advertises white glove onboarding and expert support during proof of concept. A public standard onboarding timeline was not found. |
| Industry focus | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare | Managed Service ProvidersSMBProfessional ServicesHealthcareFinancial Services |
| MTTD | Not published | Not published |
| MTTR | Not published | 4 minutes average SonicSentry SOC response time, vendor-published. |
| Community view | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. | SonicSentry MDR is newer, so MDR-specific community review volume is limited. The stronger public signal is around SonicWall's MSP firewall base and CrowdStrike partnership. Treat broader SonicWall community sentiment separately from SonicSentry SOC quality until more independent MDR reviews exist. |
| Compliance | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS | – |
| Certifications | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 | – |
| Founded | 1996 | 1991 |
| Data retention | Not published as a standard MDR retention period. | Not published as a standard MDR retention period. |
| API available | – | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Sapphire and SonicWall SonicSentry MDR?
Sapphire is a Services firm that is technology-agnostic (works with your existing tools). SonicWall SonicSentry MDR is a MSP-channel that is technology-agnostic (works with your existing tools).
How do Sapphire and SonicWall SonicSentry MDR differ in response capabilities?
Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. SonicWall SonicSentry MDR supports 3 autonomous actions (custom playbooks, endpoint isolation, network containment) and approval is configurable. Incident response is included with Sapphire and not included with SonicWall SonicSentry MDR.
How does Sapphire pricing compare to SonicWall SonicSentry MDR?
Sapphire pricing: Not published. SonicWall SonicSentry MDR pricing: Not published. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. Watch for with SonicWall SonicSentry MDR: SonicWall publishes packaging claims but not per-endpoint or per-user pricing.; Endpoint, cloud and network MDR are separate services, so MXDR comparison depends on which modules are included..
Should I choose Sapphire or SonicWall SonicSentry MDR?
Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Choose SonicWall SonicSentry MDR if: mSPs that already sell SonicWall firewalls and want managed SOC coverage without building their own SOC. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement. SonicWall SonicSentry MDR is not ideal for direct enterprise buyers that want a vendor-neutral MDR procurement process.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.