Kaseya MDR vs Sattrix
Kaseya MDR is a MSP-channel that works with your existing tools. Sattrix is a Services firm that works with your existing tools. Kaseya MDR targets SMB and Mid-market organizations; Sattrix serves SMB, Mid-market, and Enterprise.
Buyer brief
Kaseya MDR is a MSP-channel that works with your existing tools. Sattrix is a Services firm that works with your existing tools. Kaseya MDR targets SMB and Mid-market organizations; Sattrix serves SMB, Mid-market, and Enterprise.
Kaseya MDR (MSP-channel) and Sattrix (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Kaseya MDR's kaseya mdr is strongest for msps that want rocketcyber-style managed soc coverage tied into kasey... or Sattrix's sattrix mdr fits buyers that want a services-led provider for managed detection, threat hunting a....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | MSPs that want white-labeled MDR across endpoints, Microsoft 365, Entra ID and firewalls | India, MEA and Americas buyers that want MDR from a services-led security provider |
| Price | Custom quote | Custom quote |
| Response authority | 3/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Own agent required | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- MSPs that want white-labeled MDR across endpoints, Microsoft 365, Entra ID and firewalls
- Price
- Custom quote
- Response authority
- 3/6 actions · Configurable
- Stack
- Own agent required
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- India, MEA and Americas buyers that want MDR from a services-led security provider
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Kaseya MDRTECH-AGNOSTIC | SattrixTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft DefenderSentinelOneSophosBitdefenderWebrootBlackBerry CylanceDeep Instinct | Customer EDR |
| SIEM integrations | None listed | Customer SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: Not coveredIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Custom quote. No public per-endpoint price found. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | Not offered | ~ Limited |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ~ Limited | ~ Limited |
| Network | ✓ Included | ✓ Included |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Kaseya publishes a pricing request page and says Kaseya MDR is available as a standalone offering and within Kaseya 365 Endpoint Pro. | Custom quote. Sattrix says managed SOC pricing can vary by needs, monitored assets and service level, but does not publish package prices. |
| Hidden cost warnings | RocketCyber is transitioning into Kaseya MDR, so buyers should confirm which platform, retention terms and response capabilities are included in the quote.. Kaseya packaging can bundle MDR with endpoint management, EDR, backup and automation, which makes direct MDR-only comparison harder.. Community sentiment around Kaseya contract terms and support is mixed, even when some MSPs praise RocketCyber SOC responsiveness.. No public MDR-specific SLA or independent detection benchmark was found. | Public pages do not publish MDR pricing, contract minimums or service-credit language.. Sattrix lists flexible monitoring windows, so buyers should confirm whether their quote includes round-the-clock MDR coverage.. The MDR page refers to SIEM, EDR and endpoint-protection integrations, so buyers should confirm who owns each tool license.. SOC, SOAR, vulnerability management and incident response are adjacent service lines, so buyers should document what is included in MDR.. Public pages do not publish a standard onboarding duration or log-retention period. |
| Data portability | Partial | Partial |
| Contract terms | Custom | Custom, MDR Services, SOC as a Service, SOAR as a Service, Hybrid SOC Management |
| Channels | PortalEmailPhone | EmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North AmericaEurope | APAC |
| Onboarding | Kaseya describes cloud-based deployment with no on-site hardware and says protection can start in minutes. A public standard onboarding timeline for MDR customers was not found. | Not published. Sattrix says MDR integrates with existing security tools such as SIEM, EDR and endpoint protection, but no standard onboarding duration was found. |
| Industry focus | Managed Service ProvidersSMBFinancial ServicesProfessional ServicesHealthcare | Financial ServicesHealthcareRetailGovernmentTechnologyManufacturingEducation |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | MSP community signal is split. Several practitioners praise RocketCyber SOC responsiveness and value inside Kaseya bundles, while others distrust Kaseya ownership, contracts, support or the Datto/Kaseya stack around it. Treat RocketCyber service quality and Kaseya commercial fit as separate diligence tracks. | Sattrix publishes Gartner-linked MDR testimonials on its own about and partnership pages, including comments about SOC services, 24/7 monitoring and remote response. No broad independent public MDR review signal was found during this pass, so buyers should validate delivery model, pricing, response authority and tool ownership directly. |
| Compliance | SOC 2HIPAA | PCI DSSHIPAAGDPRCCPA |
| Certifications | SOC 2 | ISO/IEC 27001ISO 9001:2015ISO 27001:2013Startup India DIPP recognition |
| Founded | 2000 | 2013 |
| Data retention | Kaseya's current MDR page says Kaseya MDR includes 400-day log retention. Older RocketCyber documentation and legal pages should be checked during quote review to confirm which retention terms apply to the deployed platform. | Sattrix discusses compliance reporting, log monitoring and privacy mandates, but no standard public MDR data-retention period was found. |
| API available | – | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Kaseya MDR and Sattrix?
Kaseya MDR is a MSP-channel that is technology-agnostic (works with your existing tools). Sattrix is a Services firm that is technology-agnostic (works with your existing tools).
How do Kaseya MDR and Sattrix differ in response capabilities?
Kaseya MDR supports 3 autonomous actions (custom playbooks, endpoint isolation, process termination) and approval is configurable. Sattrix supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Kaseya MDR and included with Sattrix.
How does Kaseya MDR pricing compare to Sattrix?
Kaseya MDR pricing: Custom quote. No public per-endpoint price found.. Sattrix pricing: Not published. Watch for with Kaseya MDR: RocketCyber is transitioning into Kaseya MDR, so buyers should confirm which platform, retention terms and response capabilities are included in the quote.; Kaseya packaging can bundle MDR with endpoint management, EDR, backup and automation, which makes direct MDR-only comparison harder.. Watch for with Sattrix: Public pages do not publish MDR pricing, contract minimums or service-credit language.; Sattrix lists flexible monitoring windows, so buyers should confirm whether their quote includes round-the-clock MDR coverage..
Should I choose Kaseya MDR or Sattrix?
Choose Kaseya MDR if: mSPs that want white-labeled MDR across endpoints, Microsoft 365, Entra ID and firewalls. Choose Sattrix if: india, MEA and Americas buyers that want MDR from a services-led security provider. Kaseya MDR is not ideal for buyers avoiding Kaseya contracts or vendor consolidation. Sattrix is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.