Kaseya MDR vs Sapphire
Kaseya MDR is a MSP-channel that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Kaseya MDR targets SMB and Mid-market organizations; Sapphire serves SMB, Mid-market, and Enterprise. Kaseya MDR includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
Kaseya MDR is a MSP-channel that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Kaseya MDR targets SMB and Mid-market organizations; Sapphire serves SMB, Mid-market, and Enterprise. Kaseya MDR includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Kaseya MDR (MSP-channel) and Sapphire (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Kaseya MDR's kaseya mdr is strongest for msps that want rocketcyber-style managed soc coverage tied into kasey... or Sapphire's sapphire mdr is strongest for uk buyers that value local ownership, a crest-accredited uk soc and....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | MSPs that want white-labeled MDR across endpoints, Microsoft 365, Entra ID and firewalls | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | Custom quote | Custom quote |
| Response authority | 3/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Own agent required | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- MSPs that want white-labeled MDR across endpoints, Microsoft 365, Entra ID and firewalls
- Price
- Custom quote
- Response authority
- 3/6 actions · Configurable
- Stack
- Own agent required
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | Kaseya MDRTECH-AGNOSTIC | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft DefenderSentinelOneSophosBitdefenderWebrootBlackBerry CylanceDeep Instinct | EDR toolsMicrosoft technologies |
| SIEM integrations | None listed | ExabeamSIEM tools |
| Coverage | EPEndpoint: CoveredCloudCloud: Not coveredIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| ›› Cost | ||
| Price range | Custom quote. No public per-endpoint price found. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | Not offered | ✓ Included |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | Not offered | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Kaseya publishes a pricing request page and says Kaseya MDR is available as a standalone offering and within Kaseya 365 Endpoint Pro. | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | RocketCyber is transitioning into Kaseya MDR, so buyers should confirm which platform, retention terms and response capabilities are included in the quote.. Kaseya packaging can bundle MDR with endpoint management, EDR, backup and automation, which makes direct MDR-only comparison harder.. Community sentiment around Kaseya contract terms and support is mixed, even when some MSPs praise RocketCyber SOC responsiveness.. No public MDR-specific SLA or independent detection benchmark was found. | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Custom | Custom |
| Channels | PortalEmailPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North AmericaEurope | Europe |
| Onboarding | Kaseya describes cloud-based deployment with no on-site hardware and says protection can start in minutes. A public standard onboarding timeline for MDR customers was not found. | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | Managed Service ProvidersSMBFinancial ServicesProfessional ServicesHealthcare | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | MSP community signal is split. Several practitioners praise RocketCyber SOC responsiveness and value inside Kaseya bundles, while others distrust Kaseya ownership, contracts, support or the Datto/Kaseya stack around it. Treat RocketCyber service quality and Kaseya commercial fit as separate diligence tracks. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | SOC 2HIPAA | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | SOC 2 | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 2000 | 1996 |
| Data retention | Kaseya's current MDR page says Kaseya MDR includes 400-day log retention. Older RocketCyber documentation and legal pages should be checked during quote review to confirm which retention terms apply to the deployed platform. | Not published as a standard MDR retention period. |
| API available | – | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Kaseya MDR and Sapphire?
Kaseya MDR is a MSP-channel that is technology-agnostic (works with your existing tools). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). Kaseya MDR covers 2 attack surfaces in base pricing vs. 4 for Sapphire.
How do Kaseya MDR and Sapphire differ in response capabilities?
Kaseya MDR supports 3 autonomous actions (custom playbooks, endpoint isolation, process termination) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Kaseya MDR and included with Sapphire.
How does Kaseya MDR pricing compare to Sapphire?
Kaseya MDR pricing: Custom quote. No public per-endpoint price found.. Sapphire pricing: Not published. Watch for with Kaseya MDR: RocketCyber is transitioning into Kaseya MDR, so buyers should confirm which platform, retention terms and response capabilities are included in the quote.; Kaseya packaging can bundle MDR with endpoint management, EDR, backup and automation, which makes direct MDR-only comparison harder.. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose Kaseya MDR or Sapphire?
Choose Kaseya MDR if: mSPs that want white-labeled MDR across endpoints, Microsoft 365, Entra ID and firewalls. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Kaseya MDR is not ideal for buyers avoiding Kaseya contracts or vendor consolidation. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.