Pondurance vs Sapphire
Pondurance is a Pure-play MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Pondurance targets SMB and Mid-market organizations; Sapphire serves SMB, Mid-market, and Enterprise. Pondurance includes 2 attack surfaces in base pricing (Endpoint, Identity), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
Pondurance is a Pure-play MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Pondurance targets SMB and Mid-market organizations; Sapphire serves SMB, Mid-market, and Enterprise. Pondurance includes 2 attack surfaces in base pricing (Endpoint, Identity), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Pondurance (Pure-play MDR) and Sapphire (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Pondurance's affordable, technology-agnostic mdr for us mid-market buyers in regulated industries, with a risk... or Sapphire's sapphire mdr is strongest for uk buyers that value local ownership, a crest-accredited uk soc and....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Organizations that want a $2M breach warranty and HITRUST readiness consulting from one vendor | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | Custom quote | Custom quote |
| Response authority | 6/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | $2,000,000 | None listed |
- Best fit
- Organizations that want a $2M breach warranty and HITRUST readiness consulting from one vendor
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- $2,000,000
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | PonduranceTECH-AGNOSTIC | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrikeSentinelOneMicrosoft Defender | EDR toolsMicrosoft technologies |
| SIEM integrations | None listed | ExabeamSIEM tools |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: CoveredSaaSSaaS: Optional add-onNetNetwork: Optional add-onOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| ›› Cost | ||
| Price range | Not published. Custom quotes only. Reviews describe pricing as affordable relative to competitors. | Not published |
| Minimum seats | None | None |
| Breach warranty | $2,000,000 | – |
| ›› More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | + Optional | ✓ Included |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | + Optional | ✓ Included |
| Network | + Optional | ✓ Included |
| OT/ICS | Not offered | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint for endpoint MDR. Network MDR priced by bandwidth. Log MDR priced by GB/day ingestion. Custom quotes. | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | Incident response is NOT included in base MDR. Separate retainer required for the 2-hour response commitment.. Network MDR, Log MDR, and Pondurance for Microsoft are all separate products with separate pricing on top of endpoint MDR. RansomSnare module is a separate license on top of MDR (free promotion for new customers may be time-limited). Cloud, SaaS (M365), and network coverage each require purchasing separate product modules beyond base endpoint MDR | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Custom |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North America | Europe |
| Onboarding | Not published. Reviews describe setup as straightforward. | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | HealthcareFinancial ServicesGovernmentEducationManufacturingRetail | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Not published | Not published |
| MTTR | Under 15 minutes (vendor marketing claim, described as 'typical time to remediation') | Not published |
| Community view | Gartner Peer Insights 5.0/5 but only 2 reviews, too small to draw conclusions. Named in Gartner 2024 Market Guide for MDR as the only 'risk-based' vendor. Almost no presence on G2, PeerSpot, or Reddit. Glassdoor 2.4/5 (36 reviews) with recurring complaints about leadership and employee turnover. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | – | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | Certified Common Security Framework Practitioners (CCSFP) on staff | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 2008 | 1996 |
| Data retention | Not published. | Not published as a standard MDR retention period. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Pondurance and Sapphire?
Pondurance is a Pure-play MDR that is technology-agnostic (works with your existing tools). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). Pondurance covers 2 attack surfaces in base pricing vs. 4 for Sapphire.
How do Pondurance and Sapphire differ in response capabilities?
Pondurance supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Pondurance and included with Sapphire.
How does Pondurance pricing compare to Sapphire?
Pondurance pricing: Not published. Custom quotes only. Reviews describe pricing as affordable relative to competitors.. Sapphire pricing: Not published. Watch for with Pondurance: Incident response is NOT included in base MDR. Separate retainer required for the 2-hour response commitment.; Network MDR, Log MDR, and Pondurance for Microsoft are all separate products with separate pricing on top of endpoint MDR. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose Pondurance or Sapphire?
Choose Pondurance if: uS mid-market organizations in healthcare, financial services, or government wanting affordable MDR for regulated environments. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Pondurance is not ideal for international organizations needing non-US SOC coverage or multilingual support. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.