OpenText vs SISA ProACT
OpenText is a Pure-play MDR that works with your existing tools. SISA ProACT is a Services firm that works with your existing tools. OpenText targets SMB and Mid-market organizations; SISA ProACT serves Mid-market and Enterprise. OpenText includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 0 for SISA ProACT ().
Buyer brief
OpenText is a Pure-play MDR that works with your existing tools. SISA ProACT is a Services firm that works with your existing tools. OpenText targets SMB and Mid-market organizations; SISA ProACT serves Mid-market and Enterprise. OpenText includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 0 for SISA ProACT ().
OpenText (Pure-play MDR) and SISA ProACT (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize OpenText's sensible fit for smaller it teams that want opentext's threat intelligence and a 24/7 soc layered... or SISA ProACT's sisa proact fits payment-sector buyers that want mdr tied to forensics, pci expertise and ai-assi....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | SMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack | Regulated organizations that need MDR plus PCI, payment forensics and incident-response depth from the same provider |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Approval required | 2/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | None listed | None listed |
- Best fit
- SMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack
- Price
- Custom quote
- Response authority
- 1/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Regulated organizations that need MDR plus PCI, payment forensics and incident-response depth from the same provider
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | OpenTextTECH-AGNOSTIC | SISA ProACTTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrikeMicrosoft DefenderSentinelOneSophosCarbon BlackBitdefender | Customer EDR |
| SIEM integrations | Microsoft SentinelSplunk | Customer SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Not covered |
| Response | ||
| Response type | Guided Response | Active Remediation |
| Approval policy | Approval Required | Configurable |
| Response actions | Custom playbooks | Disable accountsCustom playbooks |
| IR included | Separate | Separate |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ✓ Included | ~ Limited |
| OT/ICS | Not offered | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | Business hours |
| Pricing model | Custom quote, not published. Sold direct and through OpenText partner channel. | Custom quote. SISA does not publish ProACT MDR package pricing. |
| Hidden cost warnings | Co-managed model means the customer's team still does the actual containment work. No published SLA, contractual response commitments must be negotiated. Headline detection metrics come from a 2021 launch announcement and have not been independently verified | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is heavily payment-security oriented, so non-payment buyers should confirm whether use cases fit their environment.. ProACT lists many stack components, including SIEM, EDR, CASB, UEBA, SOAR, threat hunting and dark web monitoring, so buyers should confirm which are included in the base quote.. Response automation is a major part of the pitch, so pre-approved SOAR actions and rollback rules should be documented before go-live.. DFIR and payment forensic services are adjacent SISA services, so buyers should confirm what investigation and response work is included in MDR. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Custom, ProACT Agentic SOC, ProACT MXDR, DFIR Retainer Services |
| Channels | EmailPortalPhone | Portal |
| Data access | Dashboards | Reports only |
| Dedicated analyst | – | – |
| SOC regions | North America | |
| Onboarding | Not published | Not published. SISA says ProACT can use a customized and scalable stack with cloud and on-premise deployment options, but no standard onboarding duration was found. |
| Industry focus | SMBHealthcareFinancial ServicesPublic Sector | PaymentsFintechFinancial Services |
| MTTD | Less than 30 minutes (vendor-published, 2021 launch claim) | Not published |
| MTTR | Not published | Not published |
| Community view | Public review coverage of OpenText Core MDR is thin. Capterra lists the product with zero reviews, and there is no Gartner Peer Insights MDR profile or G2 page with a meaningful review base. Practitioner discussion mostly references the broader OpenText Cybersecurity portfolio and the Webroot heritage rather than the MDR service itself. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on SISA's payment-security focus, ProACT Agentic SOC, forensic intelligence, 1,000+ customer claim, 40+ country footprint and PCI forensic-investigation credentials. Buyers should validate pricing, SOC delivery model, response authority and non-payment use cases directly. |
| Compliance | Not published | PCI DSSPCI PINPCI 3DSPCI P2PEPCI S3PCI S-SLCPCI MPoCSWIFTGDPR |
| Certifications | Not published | PCI Global Payment Forensic InvestigatorPCI Qualified Security AssessorPCI-recognized laboratory for MPoC security evaluationsPCI GEAR committee member |
| Founded | 1991 | 2006 |
| Data retention | Not published | SISA says ProACT supports PCI-compliant cloud deployments and on-premise options for data localization requirements, including custom Kubernetes and GCP environments. No standard public MDR retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between OpenText and SISA ProACT?
OpenText is a Pure-play MDR that is technology-agnostic (works with your existing tools). SISA ProACT is a Services firm that is technology-agnostic (works with your existing tools). OpenText covers 4 attack surfaces in base pricing vs. 0 for SISA ProACT.
How do OpenText and SISA ProACT differ in response capabilities?
OpenText supports 1 autonomous actions (custom playbooks) and requires approval before acting. SISA ProACT supports 2 autonomous actions (account disable, custom playbooks) and approval is configurable.
How does OpenText pricing compare to SISA ProACT?
OpenText pricing: Not published. SISA ProACT pricing: Not published. Watch for with OpenText: Co-managed model means the customer's team still does the actual containment work; No published SLA, contractual response commitments must be negotiated. Watch for with SISA ProACT: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is heavily payment-security oriented, so non-payment buyers should confirm whether use cases fit their environment..
Should I choose OpenText or SISA ProACT?
Choose OpenText if: sMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack. Choose SISA ProACT if: banks, payment processors, fintechs and payment ecosystem buyers that want MDR informed by forensic-investigation experience. OpenText is not ideal for buyers who need analysts to isolate endpoints or kill processes without customer approval. SISA ProACT is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.