OpenText vs Sattrix
OpenText is a Pure-play MDR that works with your existing tools. Sattrix is a Services firm that works with your existing tools. OpenText targets SMB and Mid-market organizations; Sattrix serves SMB, Mid-market, and Enterprise. OpenText includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 2 for Sattrix (Endpoint, Network).
Buyer brief
OpenText is a Pure-play MDR that works with your existing tools. Sattrix is a Services firm that works with your existing tools. OpenText targets SMB and Mid-market organizations; Sattrix serves SMB, Mid-market, and Enterprise. OpenText includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Network), compared to 2 for Sattrix (Endpoint, Network).
OpenText (Pure-play MDR) and Sattrix (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize OpenText's sensible fit for smaller it teams that want opentext's threat intelligence and a 24/7 soc layered... or Sattrix's sattrix mdr fits buyers that want a services-led provider for managed detection, threat hunting a....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | SMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack | India, MEA and Americas buyers that want MDR from a services-led security provider |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Approval required | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- SMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack
- Price
- Custom quote
- Response authority
- 1/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- India, MEA and Americas buyers that want MDR from a services-led security provider
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | OpenTextTECH-AGNOSTIC | SattrixTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrikeMicrosoft DefenderSentinelOneSophosCarbon BlackBitdefender | Customer EDR |
| SIEM integrations | Microsoft SentinelSplunk | Customer SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Limited |
| Response | ||
| Response type | Guided Response | Active Remediation |
| Approval policy | Approval Required | Configurable |
| Response actions | Custom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ✓ Included | ✓ Included |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote, not published. Sold direct and through OpenText partner channel. | Custom quote. Sattrix says managed SOC pricing can vary by needs, monitored assets and service level, but does not publish package prices. |
| Hidden cost warnings | Co-managed model means the customer's team still does the actual containment work. No published SLA, contractual response commitments must be negotiated. Headline detection metrics come from a 2021 launch announcement and have not been independently verified | Public pages do not publish MDR pricing, contract minimums or service-credit language.. Sattrix lists flexible monitoring windows, so buyers should confirm whether their quote includes round-the-clock MDR coverage.. The MDR page refers to SIEM, EDR and endpoint-protection integrations, so buyers should confirm who owns each tool license.. SOC, SOAR, vulnerability management and incident response are adjacent service lines, so buyers should document what is included in MDR.. Public pages do not publish a standard onboarding duration or log-retention period. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Custom, MDR Services, SOC as a Service, SOAR as a Service, Hybrid SOC Management |
| Channels | EmailPortalPhone | EmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North America | APAC |
| Onboarding | Not published | Not published. Sattrix says MDR integrates with existing security tools such as SIEM, EDR and endpoint protection, but no standard onboarding duration was found. |
| Industry focus | SMBHealthcareFinancial ServicesPublic Sector | Financial ServicesHealthcareRetailGovernmentTechnologyManufacturingEducation |
| MTTD | Less than 30 minutes (vendor-published, 2021 launch claim) | Not published |
| MTTR | Not published | Not published |
| Community view | Public review coverage of OpenText Core MDR is thin. Capterra lists the product with zero reviews, and there is no Gartner Peer Insights MDR profile or G2 page with a meaningful review base. Practitioner discussion mostly references the broader OpenText Cybersecurity portfolio and the Webroot heritage rather than the MDR service itself. | Sattrix publishes Gartner-linked MDR testimonials on its own about and partnership pages, including comments about SOC services, 24/7 monitoring and remote response. No broad independent public MDR review signal was found during this pass, so buyers should validate delivery model, pricing, response authority and tool ownership directly. |
| Compliance | Not published | PCI DSSHIPAAGDPRCCPA |
| Certifications | Not published | ISO/IEC 27001ISO 9001:2015ISO 27001:2013Startup India DIPP recognition |
| Founded | 1991 | 2013 |
| Data retention | Not published | Sattrix discusses compliance reporting, log monitoring and privacy mandates, but no standard public MDR data-retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between OpenText and Sattrix?
OpenText is a Pure-play MDR that is technology-agnostic (works with your existing tools). Sattrix is a Services firm that is technology-agnostic (works with your existing tools). OpenText covers 4 attack surfaces in base pricing vs. 2 for Sattrix.
How do OpenText and Sattrix differ in response capabilities?
OpenText supports 1 autonomous actions (custom playbooks) and requires approval before acting. Sattrix supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with OpenText and included with Sattrix.
How does OpenText pricing compare to Sattrix?
OpenText pricing: Not published. Sattrix pricing: Not published. Watch for with OpenText: Co-managed model means the customer's team still does the actual containment work; No published SLA, contractual response commitments must be negotiated. Watch for with Sattrix: Public pages do not publish MDR pricing, contract minimums or service-credit language.; Sattrix lists flexible monitoring windows, so buyers should confirm whether their quote includes round-the-clock MDR coverage..
Should I choose OpenText or Sattrix?
Choose OpenText if: sMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack. Choose Sattrix if: india, MEA and Americas buyers that want MDR from a services-led security provider. OpenText is not ideal for buyers who need analysts to isolate endpoints or kill processes without customer approval. Sattrix is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.