Ontinue vs r-tec IT Security
Ontinue is a Microsoft-ecosystem that works with your existing tools. r-tec IT Security is a Services firm that works with your existing tools. Ontinue targets Mid-market and Enterprise organizations; r-tec IT Security serves Mid-market and Enterprise. Ontinue includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 0 for r-tec IT Security ().
Buyer brief
Ontinue is a Microsoft-ecosystem that works with your existing tools. r-tec IT Security is a Services firm that works with your existing tools. Ontinue targets Mid-market and Enterprise organizations; r-tec IT Security serves Mid-market and Enterprise. Ontinue includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 0 for r-tec IT Security ().
Ontinue (Microsoft-ecosystem) and r-tec IT Security (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Ontinue's microsoft-native mxdr with 99.5% ai-automated incident resolution and teams-based collaboration or r-tec IT Security's r-tec mdr fits german buyers that need 24x7 detection, incident-response depth and a path to ot mdr.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Organizations heavily invested in Microsoft E5/Defender ecosystem | German mid-market and enterprise buyers that want MDR from a services firm with incident-response depth |
| Price | Not published | Custom quote |
| Response authority | 6/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Full query access | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Organizations heavily invested in Microsoft E5/Defender ecosystem
- Price
- Not published
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
- Best fit
- German mid-market and enterprise buyers that want MDR from a services firm with incident-response depth
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | OntinueTECH-AGNOSTIC | r-tec IT SecurityTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Very Positive | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft Defender for EndpointMicrosoft Defender 365 XDR | CrowdStrikeMicrosoft Defender XDR |
| SIEM integrations | Microsoft Sentinel | Exabeam Microsoft Sentinel |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on | EPEndpoint: LimitedCloudCloud: Not coveredIDIdentity: LimitedSaaSSaaS: Not coveredNetNetwork: LimitedOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ✓ Included | Not offered |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | Not offered |
| Network | ✓ Included | ~ Limited |
| OT/ICS | + Optional | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | ≤1 hour |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-user or per-asset subscription | Tiered custom quote. r-tec publishes Basic and Premium MDR tiers but does not publish prices. |
| Hidden cost warnings | Requires Microsoft E5 or Defender licenses as prerequisite. Microsoft Sentinel consumption costs are separate and usage-based. Add-on services (vulnerability mitigation, IoT, phishing) increase total cost | Premium is required for 24x7 service times and the 1-hour qualification and First Response target.. Basic still has 24x7 automated detection and alerting, but human service hours are Monday-Friday, 8:00-18:00.. Public pages do not publish prices or contract minimums.. Optional direct response should be converted into a written pre-approval matrix.. Endpoint telemetry may depend on contracted CrowdStrike, Microsoft Defender XDR or Managed EDR scope.. OT MDR and Managed EDR are separate named services, so buyers should confirm whether they are included or quoted separately. |
| Data portability | Full | Partial |
| Contract terms | Annual, Multi-year | Basic, Premium, Custom |
| Channels | TeamsEmailPortalPhone | EmailPhone |
| Data access | Full query access | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | Europe |
| Onboarding | 1-5 days for 24/7 coverage, 10 days fully operational | r-tec says site collectors support simple and fast implementation, but no standard public onboarding duration was found. |
| Industry focus | Financial ServicesHealthcareManufacturingTechnologyProfessional Services | Critical InfrastructureEnergyManufacturingOperational TechnologyHealthcareFinancial ServicesPublic SectorLogisticsAutomotiveChemicalsPharmaceuticals |
| MTTD | Not published | Not published |
| MTTR | Up to 50% reduction in mean time to investigate via Autonomous Investigator (vendor-published) | Not published |
| Community view | Gartner Peer Insights 4.8/5 (22 eligible reviews, 65 total ratings) with 97% willingness to recommend. Gartner Strong Performer in VoC for MDR 2024. Praised for Microsoft expertise and Teams-based collaboration. | r-tec has limited MDR-specific public review volume. The public buyer case rests on German delivery, a published IT MDR service, a separate OT MDR service, BSI APT-response status and clear Basic versus Premium service-level targets. Buyers should validate exact response authority, pricing, OT scope and the operating model behind Premium 24x7 service. |
| Compliance | ISO 27001ISO 27017ISO 27018 | ISO 27001ISO 9001KRITISGDPR |
| Certifications | Microsoft Cloud Security Advanced Specialization (one of ~50 Microsoft partners worldwide)Microsoft Threat Protection CertificationMicrosoft-verified MXDR Service ProviderISO 27001ISO 27017ISO 27018 | ISO 27001ISO 9001BSI-certified APT Response service providerEcoVadis Bronze group certification |
| Founded | 2023 | 1996 |
| Data retention | Not publicly disclosed. Data resides in customer's own Sentinel instance. | Not published as a standard MDR retention period. r-tec says Exabeam is operated as a cloud service from a German GDPR-compliant data center. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Ontinue and r-tec IT Security?
Ontinue is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). r-tec IT Security is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: Ontinue offers Not disclosed, r-tec IT Security offers ≤1 hour. Ontinue covers 5 attack surfaces in base pricing vs. 0 for r-tec IT Security.
How do Ontinue and r-tec IT Security differ in response capabilities?
Ontinue supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. r-tec IT Security supports 1 autonomous actions (custom playbooks) and approval is configurable.
How does Ontinue pricing compare to r-tec IT Security?
Ontinue pricing: Custom-quoted pricing. r-tec IT Security pricing: Not published. Watch for with Ontinue: Requires Microsoft E5 or Defender licenses as prerequisite; Microsoft Sentinel consumption costs are separate and usage-based. Watch for with r-tec IT Security: Premium is required for 24x7 service times and the 1-hour qualification and First Response target.; Basic still has 24x7 automated detection and alerting, but human service hours are Monday-Friday, 8:00-18:00..
Should I choose Ontinue or r-tec IT Security?
Choose Ontinue if: organizations heavily invested in Microsoft E5/Defender ecosystem. Choose r-tec IT Security if: german mid-market and enterprise buyers that want MDR from a services firm with incident-response depth. Ontinue is not ideal for organizations using non-Microsoft EDR (CrowdStrike, SentinelOne, etc.). r-tec IT Security is not ideal for buyers that need public price cards or contract minimums before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.