NTT Security Holdings vs Sapphire
NTT Security Holdings and Sapphire are both Services firms that work with your existing tools. NTT Security Holdings targets Mid-market and Enterprise organizations, while Sapphire serves SMB, Mid-market, and Enterprise. NTT Security Holdings includes 5 attack surfaces in base pricing (Endpoint, Cloud, Identity, Network, OT/ICS), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
NTT Security Holdings and Sapphire are both Services firms that work with your existing tools. NTT Security Holdings targets Mid-market and Enterprise organizations, while Sapphire serves SMB, Mid-market, and Enterprise. NTT Security Holdings includes 5 attack surfaces in base pricing (Endpoint, Cloud, Identity, Network, OT/ICS), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
NTT Security Holdings offers broader coverage (5 surfaces vs. 4). Sapphire may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Global enterprises needing follow-the-sun SOC coverage across NA, Europe, and APAC | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | SamurAI XDR SaaS: $3.33/endpoint/mo; MDR custom | Custom quote |
| Response authority | 1/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Global enterprises needing follow-the-sun SOC coverage across NA, Europe, and APAC
- Price
- SamurAI XDR SaaS: $3.33/endpoint/mo; MDR custom
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | NTT Security HoldingsTECH-AGNOSTIC | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrike Falcon InsightMicrosoft Defender for EndpointVMware Carbon Black CloudFortinet FortiEDRTrellix Endpoint Security | EDR toolsMicrosoft technologies |
| SIEM integrations | Fortinet FortiAnalyzer | ExabeamSIEM tools |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: Optional add-onNetNetwork: CoveredOTOT/IoT: Covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Isolate | Custom playbooks |
| IR included | Separate | ✓ Included |
| ›› Cost | ||
| Price range | Not published. MDR is custom quoted. Vendor-published SamurAI XDR SaaS (self-service, not MDR): $3.33/endpoint/month. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | + Optional | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | ✓ Included | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤30 minutes | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quoted based on environment size, coverage areas, and service components. Note: SamurAI XDR SaaS (a self-service product, not MDR) is $3.33/endpoint/month. MDR pricing is not published. | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | Incident response is NOT included in base MDR. Requires a separate retainer with separate pricing.. SamurAI Endpoint Agent and Network Traffic Analyzer are add-ons, not included in base service. Clarify which components are in your quote.. Gartner reviewers consistently cite NTT as expensive relative to competitors.. Alert severity over-classification reported by customers, leading to unnecessary after-hours calls for already-blocked threats.. New log source integrations can take significant development time according to customer reviews.. Analysis quality and portal flexibility vary by SOC region per Gartner feedback. | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Annual, Multi-year | Custom |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North AmericaEuropeAsia-Pacific | Europe |
| Onboarding | Official docs show ~16 days (2-day portal activation, 14-day orientation). NTT markets 'less than one week' but typical deployments are longer. | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | ManufacturingIndustrialFinancial ServicesEnergyHealthcareGovernmentTelecommunications | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Gartner Peer Insights 4.4/5 (21 reviews). NTT DATA (parent group) ranked second by revenue in Gartner Market Share Analysis for Managed Security Services Worldwide 2022. Reviewers praise responsiveness, team continuity, and global reach. Recurring complaints: expensive pricing, alert severity over-classification, and inconsistent analysis quality across SOC regions. Very limited Reddit/community discussion. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | ISO 27001SOC 2 | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | ISO 27001SOC 2ISAE 3000 | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 2000 | 1996 |
| Data retention | 12 months standard retention for security incident data | Not published as a standard MDR retention period. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between NTT Security Holdings and Sapphire?
NTT Security Holdings is a Services firm that is technology-agnostic (works with your existing tools). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: NTT Security Holdings offers ≤30 minutes, Sapphire offers Not disclosed. NTT Security Holdings covers 5 attack surfaces in base pricing vs. 4 for Sapphire.
How do NTT Security Holdings and Sapphire differ in response capabilities?
NTT Security Holdings supports 1 autonomous actions (endpoint isolation) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with NTT Security Holdings and included with Sapphire.
How does NTT Security Holdings pricing compare to Sapphire?
NTT Security Holdings pricing: Not published. MDR is custom quoted. Vendor-published SamurAI XDR SaaS (self-service, not MDR): $3.33/endpoint/month.. Sapphire pricing: Not published. Watch for with NTT Security Holdings: Incident response is NOT included in base MDR. Requires a separate retainer with separate pricing.; SamurAI Endpoint Agent and Network Traffic Analyzer are add-ons, not included in base service. Clarify which components are in your quote.. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose NTT Security Holdings or Sapphire?
Choose NTT Security Holdings if: global enterprises needing follow-the-sun SOC coverage across NA, Europe, and APAC. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. NTT Security Holdings is not ideal for sMBs wanting transparent pricing and self-service onboarding. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.