NetWitness vs Sapphire
NetWitness is a Platform vendor that requires its own security platform. Sapphire is a Services firm that works with your existing tools. NetWitness targets Mid-market and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. NetWitness includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
NetWitness is a Platform vendor that requires its own security platform. Sapphire is a Services firm that works with your existing tools. NetWitness targets Mid-market and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. NetWitness includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
NetWitness is the choice if you want a single-vendor stack with deep integration. Sapphire is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Organizations already running NetWitness Platform XDR that want managed analyst support | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | Not published | Custom quote |
| Response authority | 0/6 actions · Approval required | 1/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Full query access | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Organizations already running NetWitness Platform XDR that want managed analyst support
- Price
- Not published
- Response authority
- 0/6 actions · Approval required
- Stack
- Requires own platform
- Data access
- Full query access
- Warranty
- None listed
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | NetWitnessPLATFORM | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| ›› Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | NetWitness Endpoint | EDR toolsMicrosoft technologies |
| SIEM integrations | NetWitness LogsNetWitness Platform XDR | ExabeamSIEM tools |
| Coverage | EPEndpoint: CoveredCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Optional add-on | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Guided Response | Active Remediation |
| Approval policy | Approval Required | Configurable |
| Response actions | Alert and notify only | Custom playbooks |
| IR included | Separate | ✓ Included |
| ›› Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | + Optional | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Public materials describe customized MDR offerings based on NetWitness Platform XDR scope, analyst support, administration needs, threat hunting, incident management and partner delivery. | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | The MDR offer is tied to NetWitness Platform XDR. Buyers without NetWitness deployed should price platform licensing, deployment and operations effort alongside MDR service fees.. The public MDR datasheet describes customized services, so scope may vary by customer and delivery partner.. Current IT/OT MDR material is a NetWitness and Lumifi partnership. Buyers should confirm which company owns monitoring, escalation, response authority and support accountability.. No public price floor, public response SLA, breach warranty or trial was found. | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Custom | Custom |
| Channels | PortalEmailPhone | PortalEmailPhone |
| Data access | Full query access | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North America | Europe |
| Onboarding | Not published. Scope depends on the existing NetWitness Platform XDR deployment, telemetry sources, detection content, administration needs and Lumifi or other partner involvement. | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | GovernmentFinancial ServicesEnergyHealthcareTransportationIndustrial | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | NetWitness has a long-running platform business, but MDR-specific public peer reviews are limited and current public materials lean on datasheets and partnership announcements. Buyers should validate references for the exact delivery model: NetWitness Professional Services, Lumifi, or another certified partner. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | – | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | – | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 1997 | 1996 |
| Data retention | Not published for MDR. Retention depends on the customer's NetWitness Platform XDR and log-storage architecture. | Not published as a standard MDR retention period. |
| API available | – | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between NetWitness and Sapphire?
NetWitness is a Platform vendor that is platform-native (requires their own security stack). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). NetWitness covers 2 attack surfaces in base pricing vs. 4 for Sapphire.
How do NetWitness and Sapphire differ in response capabilities?
NetWitness supports 0 autonomous actions (none) and requires approval before acting. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with NetWitness and included with Sapphire.
How does NetWitness pricing compare to Sapphire?
NetWitness pricing: Custom-quoted pricing. Sapphire pricing: Not published. Watch for with NetWitness: The MDR offer is tied to NetWitness Platform XDR. Buyers without NetWitness deployed should price platform licensing, deployment and operations effort alongside MDR service fees.; The public MDR datasheet describes customized services, so scope may vary by customer and delivery partner.. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose NetWitness or Sapphire?
Choose NetWitness if: organizations already running NetWitness Platform XDR that want managed analyst support. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. NetWitness is not ideal for buyers wanting public per-endpoint MDR pricing. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.