Lumifi vs Sapphire
Lumifi is a Pure-play MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Lumifi targets SMB, Mid-market, and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. Lumifi includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
Lumifi is a Pure-play MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Lumifi targets SMB, Mid-market, and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. Lumifi includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Lumifi (Pure-play MDR) and Sapphire (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Lumifi's pe-backed mdr roll-up with healthcare specialization, ex-military soc personnel, and a technology... or Sapphire's sapphire mdr is strongest for uk buyers that value local ownership, a crest-accredited uk soc and....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Healthcare organizations needing HIPAA-aligned MDR, especially those already in the Critical Insight customer base | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | Not published | Custom quote |
| Response authority | 3/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Healthcare organizations needing HIPAA-aligned MDR, especially those already in the Critical Insight customer base
- Price
- Not published
- Response authority
- 3/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | LumifiTECH-AGNOSTIC | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | SMB, Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft Defender for EndpointSentinelOne Singularity XDRCrowdStrike FalconVMware Carbon BlackPalo Alto Cortex XDR | EDR toolsMicrosoft technologies |
| SIEM integrations | Microsoft SentinelElasticStellar CyberNetWitnessEventTracker (Netsurion platform) Exabeam | SIEM tools Exabeam |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: Optional add-onSaaSSaaS: Optional add-onNetNetwork: CoveredOTOT/IoT: Optional add-on | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateQuarantineCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| ›› Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | + Optional | ✓ Included |
| Identity | + Optional | ~ Limited |
| SaaS apps | + Optional | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | + Optional | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom pricing based on environment size, coverage areas, and platform integrations. No public pricing information available. | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | Incident response is NOT included in base MDR. It is a separate service from the Critical Insight division, likely priced separately.. OT/ICS coverage requires the NetWitness partnership (announced Feb 2026) and is not part of standard MDR. Pricing and maturity of this offering are unknown.. Roll-up strategy means the service you buy today may have been three different companies 13 months ago. Ask about integration status between Datashield, Netsurion, and Critical Insight operations.. Zero public pricing. No way to benchmark costs before a sales conversation.. Single US SOC in Scottsdale, AZ. No follow-the-sun coverage, which may affect overnight response quality. | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Custom |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North America | Europe |
| Onboarding | Varies by integration complexity. API-based integrations for Microsoft Sentinel, Defender, and SentinelOne can take days to weeks. | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | HealthcareCritical InfrastructureEnergyManufacturingFinancial ServicesLegalGovernment (local/state) | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Gartner Peer Insights 4.9/5 (25 reviews in Managed Security Services, 6 in MDR), but very small sample size. Virtually no Reddit or G2 discussion. Glassdoor 2.9/5 (25 employee reviews) with only 39% recommending and 22% positive business outlook. Compensation rated 3.3/5, down 17% year-over-year. The Gartner rating looks good on paper but the tiny review count and lack of independent practitioner discussion make it hard to assess real-world performance. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | SOC 2 Type IINIST CSFHIPAAPCI DSS | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | SOC 2 Type II (SOC facility attestation) | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 2022 | 1996 |
| Data retention | Customer data remains on customer infrastructure in co-managed model. Retention varies by platform and contract. | Not published as a standard MDR retention period. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Lumifi and Sapphire?
Lumifi is a Pure-play MDR that is technology-agnostic (works with your existing tools). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). Lumifi covers 2 attack surfaces in base pricing vs. 4 for Sapphire.
How do Lumifi and Sapphire differ in response capabilities?
Lumifi supports 3 autonomous actions (custom playbooks, endpoint isolation, file quarantine) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Lumifi and included with Sapphire.
How does Lumifi pricing compare to Sapphire?
Lumifi pricing: Custom-quoted pricing. Sapphire pricing: Not published. Watch for with Lumifi: Incident response is NOT included in base MDR. It is a separate service from the Critical Insight division, likely priced separately.; OT/ICS coverage requires the NetWitness partnership (announced Feb 2026) and is not part of standard MDR. Pricing and maturity of this offering are unknown.. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose Lumifi or Sapphire?
Choose Lumifi if: healthcare organizations needing HIPAA-aligned MDR, especially those already in the Critical Insight customer base. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Lumifi is not ideal for buyers who need published MTTD/MTTR metrics, transparent pricing, or independent validation (MITRE, Forrester) before committing. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.