Intezer vs Sapphire
Intezer is a AI-native MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Intezer targets Mid-market and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. Intezer includes 3 attack surfaces in base pricing (Endpoint, Cloud, Identity), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Buyer brief
Intezer is a AI-native MDR that works with your existing tools. Sapphire is a Services firm that works with your existing tools. Intezer targets Mid-market and Enterprise organizations; Sapphire serves SMB, Mid-market, and Enterprise. Intezer includes 3 attack surfaces in base pricing (Endpoint, Cloud, Identity), compared to 4 for Sapphire (Endpoint, Cloud, SaaS, Network).
Intezer (AI-native MDR) and Sapphire (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Intezer's ai-first approach to soc operations delivers sub-minute triage across all alerts or Sapphire's sapphire mdr is strongest for uk buyers that value local ownership, a crest-accredited uk soc and....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Teams drowning in alert volume who need AI to autonomously triage 100% of alerts, not just aggregate them | UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC |
| Price | Custom quote | Custom quote |
| Response authority | 5/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Full query access | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Teams drowning in alert volume who need AI to autonomously triage 100% of alerts, not just aggregate them
- Price
- Custom quote
- Response authority
- 5/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
- Best fit
- UK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
›› Detailed comparison
| FIELD | IntezerTECH-AGNOSTIC | SapphireTECH-AGNOSTIC |
|---|---|---|
| ›› Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| ›› Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrikeSentinelOneMicrosoft DefenderPalo Alto Cortex XDR | EDR toolsMicrosoft technologies |
| SIEM integrations | SplunkElasticMicrosoft SentinelDevoSumo LogicWazuh | ExabeamSIEM tools |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: LimitedNetNetwork: Optional add-onOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| ›› Response | ||
| Response type | Guided Response | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| ›› Cost | ||
| Price range | Not published. Contact sales for pricing. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| ›› More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ~ Limited | ✓ Included |
| Network | + Optional | ✓ Included |
| OT/ICS | Not offered | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint pricing with two tiers: Starter (one alert source) and Complete (unlimited alert sources). Pricing remains fixed regardless of alert volume increases. | Custom quote. Sapphire does not publish MDR package pricing. |
| Hidden cost warnings | No breach warranty offered, unlike CrowdStrike ($2M) or Arctic Wolf ($3M). Starter tier limited to one alert source. Covering endpoint, SIEM, cloud and identity requires the Complete tier.. Managed SIEM and premium SLA support are paid add-ons on top of the base subscription. Full incident response not included. You get triage and guided remediation, not hands-on response. CarbonHelix 24/7 SOC is a separate engagement. | Public pages do not publish response SLAs or exact response-authority rules.. MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form.. The page publishes vendor-reported comparative metrics without independent methodology.. IR hours are included as standard, but buyers should confirm number of hours, coverage triggers and overage rates. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Custom |
| Channels | EmailPortalSlack | PortalEmailPhone |
| Data access | Full query access | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North AmericaEurope | Europe |
| Onboarding | Minutes to connect alert sources via API | Sapphire references onboarding and implementation that can be shorter than expected, but no standard public MDR onboarding timeline was found. |
| Industry focus | TechnologyFinancial ServicesRetailHospitalityLogistics | Public SectorDefenceFinancial ServicesProfessional ServicesIndustrialsManufacturingOperational TechnologyHealthcare |
| MTTD | Sub-minute (median under 60 seconds) | Not published |
| MTTR | Not published | Not published |
| Community view | Users praise the intuitive UI, fast integration and detailed forensic analysis. Limited review volume compared to larger MDR vendors. Main concerns center on pricing transparency and the fact that escalated alerts go to your team, not Intezer analysts. | Sapphire has limited MDR-specific community review volume. The public buyer case is strongest for UK ownership, UK-based SOC delivery, CREST SOC accreditation and IT/OT services depth. Buyers should validate response authority, price, metrics and the exact split between MDR, MXDR, OT SOC and incident-response work. |
| Compliance | SOC 2 Type II | ISO 27001NISTHIPAADORACyber Essentials PlusCRESTGDPRPCI DSS |
| Certifications | SOC 2 Type II | CREST SOCCREST Penetration TestingCyber Essentials PlusISO 27001 |
| Founded | 2015 | 1996 |
| Data retention | Not published | Not published as a standard MDR retention period. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
›› FAQ
What is the main difference between Intezer and Sapphire?
Intezer is an AI-native MDR that is technology-agnostic (works with your existing tools). Sapphire is a Services firm that is technology-agnostic (works with your existing tools). Intezer covers 3 attack surfaces in base pricing vs. 4 for Sapphire.
How do Intezer and Sapphire differ in response capabilities?
Intezer supports 5 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, process termination) and approval is configurable. Sapphire supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Intezer and included with Sapphire.
How does Intezer pricing compare to Sapphire?
Intezer pricing: Not published. Contact sales for pricing.. Sapphire pricing: Not published. Watch for with Intezer: No breach warranty offered, unlike CrowdStrike ($2M) or Arctic Wolf ($3M); Starter tier limited to one alert source. Covering endpoint, SIEM, cloud and identity requires the Complete tier.. Watch for with Sapphire: Public pages do not publish response SLAs or exact response-authority rules.; MDR, MXDR and OT SOC scope can differ materially, so buyers should define monitored surfaces in the order form..
Should I choose Intezer or Sapphire?
Choose Intezer if: teams drowning in alert volume who need AI to autonomously triage 100% of alerts, not just aggregate them. Choose Sapphire if: uK organisations that want MDR from a UK-owned provider with a UK-based CREST-accredited SOC. Intezer is not ideal for organizations requiring traditional human-led MDR with dedicated analysts for every escalation. Sapphire is not ideal for buyers that need public MDR pricing or contractual response SLAs before sales engagement.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.