Huntress vs Thales (S21sec)
Huntress is a MSP-channel that requires its own security platform. Thales (S21sec) is a Services firm that works with your existing tools. Huntress targets SMB and Mid-market organizations; Thales (S21sec) serves Enterprise. Huntress includes 1 attack surfaces in base pricing (Endpoint), compared to 2 for Thales (S21sec) (Network, OT/ICS).
Buyer brief
Huntress is a MSP-channel that requires its own security platform. Thales (S21sec) is a Services firm that works with your existing tools. Huntress targets SMB and Mid-market organizations; Thales (S21sec) serves Enterprise. Huntress includes 1 attack surfaces in base pricing (Endpoint), compared to 2 for Thales (S21sec) (Network, OT/ICS).
Huntress is the choice if you want a single-vendor stack with deep integration. Thales (S21sec) is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | MSPs wanting a channel-first MDR partner with multi-tenant management and volume pricing | Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response |
| Price | Managed EDR estimate: ~$2.50-$3.50/endpoint/mo | Custom quote |
| Response authority | 5/6 actions · Configurable | 2/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | None listed | None listed |
- Best fit
- MSPs wanting a channel-first MDR partner with multi-tenant management and volume pricing
- Price
- Managed EDR estimate: ~$2.50-$3.50/endpoint/mo
- Response authority
- 5/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | HuntressPLATFORM | Thales (S21sec)TECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | Enterprise |
| Sentiment | Very Positive | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | Huntress AgentMicrosoft DefenderCrowdStrike FalconSentinelOneCisco Secure Endpoint | Customer endpoint security tools |
| SIEM integrations | Huntress Managed SIEM | Customer SIEM platformsThales SOC tooling |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: Optional add-onSaaSSaaS: Optional add-onNetNetwork: Optional add-onOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantine | ContainCustom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Estimated ~$2.50-$3.50/endpoint/month for EDR (community-reported). Not officially published. Volume discounts decrease price. | Not published |
| Minimum seats | 50 | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | + Optional | ~ Limited |
| Identity | + Optional | ~ Limited |
| SaaS apps | + Optional | ~ Limited |
| Network | + Optional | ✓ Included |
| OT/ICS | Not offered | ✓ Included |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint (EDR), per-identity (ITDR), per-data-source (SIEM). Volume discounts for MSPs. | Custom quote for Thales Cyber Detection and Response, Managed Security Services, SOC and MDR. Public prices are not published. |
| Hidden cost warnings | 50-endpoint minimum for standard plan, under 50 requires sales engagement. Each product (EDR, ITDR, SIEM, SAT) priced separately, full stack costs add up. Managed SIEM priced per data source with pooled data allocation, overages possible. Pricing not publicly published, requires sales engagement. No breach warranty | The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.. Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs.. Thales offers a broad cybersecurity services portfolio; buyers should separate base MDR scope from CTI, DRPS, DFIR, CERT, ICS monitoring and advisory services.. Named endpoint, identity and cloud containment actions are not public and should be confirmed tool by tool.. Data retention, raw log access, offboarding and detection-content export rights are not described publicly. |
| Data portability | Partial | Partial |
| Contract terms | Annual, Monthly | Custom cyber detection and response engagement, Managed Security Services, SOC and MDR, Critical-infrastructure cybersecurity services |
| Channels | EmailPortalPhone | EmailPhonePortal |
| Data access | Dashboards | Reports only |
| Dedicated analyst | – | – |
| SOC regions | North AmericaEuropeAsia-Pacific | EuropeMEAAPAC |
| Onboarding | Agent deploys in under 30 minutes and appears in portal within ~15 minutes of install. Pre-built deployment scripts for RMM tools. | Not published. Thales describes customer-centric service roadmaps and selecting/deploying detection and response technologies, but no standard MDR onboarding timeline. |
| Industry focus | MSP/MSSP ChannelHealthcareFinancial ServicesLegalEducationGovernment (Local/State)Manufacturing | Critical InfrastructureGovernmentDefenseEnergyManufacturingAviationSpaceFinancial ServicesTelecommunicationsHealthcareTransportationAutomotiveUtilitiesMaritime |
| MTTD | Not separately published | Not published |
| MTTR | 8 minutes average for Managed EDR, 3 minutes average for Managed ITDR (M365) | Not published |
| Community view | Rated 4.8/5 on G2 from 1,086 reviews and 9.4/10 on PeerSpot. MSPs consistently recommend Huntress for SMB environments, though reporting, API access, and the lack of breach warranty draw criticism. | The current public evidence is strong for Thales-branded global SOC, MDR, CTI, DFIR and critical-infrastructure detection and response, but weak for S21sec as a standalone public MDR brand. Buyers should validate current delivery model, SOC location, response authority, pricing and whether the contract is with Thales/S21sec in the relevant country. |
| Compliance | SOC 2 Type IGDPRCCPA | DORATIBER-EUPCI DSSEASA Part-ISEASAICAOUNECE |
| Certifications | SOC 2 Type I (Security, Availability, Confidentiality)CVE Numbering Authority (CNA) | 8 threat intelligence and AI-driven SOCs around the worldSOCs in France, Morocco, the Netherlands, Belgium and Luxembourg, Portugal and Spain, and New Zealand and Australia |
| Founded | 2015 | – |
| Data retention | Managed SIEM: 1 year default (1 month active + 11 months cold). Extended add-on: 90 days active + up to 7 years cold. Logs are immutable. 30-day post-term retention for data migration. | Not published. Public pages do not describe default log retention, raw log access, storage tiers or export terms for Thales SOC and MDR. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Huntress and Thales (S21sec)?
Huntress is a MSP-channel that is platform-native (requires their own security stack). Thales (S21sec) is a Services firm that is technology-agnostic (works with your existing tools). Huntress covers 1 attack surfaces in base pricing vs. 2 for Thales (S21sec).
How do Huntress and Thales (S21sec) differ in response capabilities?
Huntress supports 5 autonomous actions (account disable, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Thales (S21sec) supports 2 autonomous actions (custom playbooks, network containment) and approval is configurable. Incident response is not included with Huntress and included with Thales (S21sec).
How does Huntress pricing compare to Thales (S21sec)?
Huntress pricing: Estimated ~$2.50-$3.50/endpoint/month for EDR (community-reported). Not officially published. Volume discounts decrease price. (50-seat minimum). Thales (S21sec) pricing: Not published. Watch for with Huntress: 50-endpoint minimum for standard plan, under 50 requires sales engagement; Each product (EDR, ITDR, SIEM, SAT) priced separately, full stack costs add up. Watch for with Thales (S21sec): The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.; Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs..
Should I choose Huntress or Thales (S21sec)?
Choose Huntress if: mSPs wanting a channel-first MDR partner with multi-tenant management and volume pricing. Choose Thales (S21sec) if: critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response. Huntress is not ideal for enterprises needing deep SIEM integration with existing Splunk, Sentinel, or Chronicle. Thales (S21sec) is not ideal for buyers that need a standalone legacy S21sec-branded MDR package.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.