Help AG vs Truesec
Help AG and Truesec are both Services firms that work with your existing tools. Help AG targets Mid-market and Enterprise organizations, while Truesec serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for Truesec (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
Help AG and Truesec are both Services firms that work with your existing tools. Help AG targets Mid-market and Enterprise organizations, while Truesec serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for Truesec (Endpoint, Cloud, SaaS, Identity, Network).
Truesec offers broader coverage (5 surfaces vs. 0). Help AG may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | Nordic enterprises wanting the largest regional SOC with local language support |
| Price | Custom quote | Not published |
| Response authority | 1/6 actions · Configurable | 5/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Nordic enterprises wanting the largest regional SOC with local language support
- Price
- Not published
- Response authority
- 5/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | TruesecTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | Microsoft DefenderCrowdStrikeSentinelOnePalo Alto Cortex |
| SIEM integrations | None listed | Microsoft SentinelCrowdStrike Falcon LogScaleSplunk |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainQuarantineCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Fixed fee per endpoint. No log volume or retention surcharges. No public pricing for any tier. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | No public pricing for any tier, requires sales engagement for any estimate. IR is a separate retainer on Core and Enterprise, only Black includes it. US customers may get a different experience since bulk of 350+ specialists are in Europe |
| Data portability | Partial | Partial |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Annual, Multi-year |
| Channels | PortalEmailPhoneTeamsSlack | |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | EuropeNorth America |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | 72 hours for Core and Enterprise. Black tier not disclosed. |
| Industry focus | GovernmentCritical InfrastructureEnterprise | Financial ServicesGovernmentHealthcareEnergyCritical Infrastructure |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | Effectively unrateable. No public reviews on G2, PeerSpot, or Gartner Peer Insights. Not in Forrester Wave or Gartner MQ for MDR. No Reddit mentions. Strong Nordic reputation based on vendor claims and partner references (EY, Microsoft MISA), but impossible to validate through independent peer feedback. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | ISO 27001ISO 9001ISO 14001MISA (Microsoft Intelligent Security Association) |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | ISO 27001ISO 9001ISO 14001 |
| Founded | 2005 | 2005 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Included in fixed fee, no log volume or retention surcharges. Specific retention periods not disclosed. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and Truesec?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). Truesec is a Services firm that is technology-agnostic (works with your existing tools). Help AG covers 0 attack surfaces in base pricing vs. 5 for Truesec.
How do Help AG and Truesec differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Truesec supports 5 autonomous actions (custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Incident response is included with Help AG and not included with Truesec.
How does Help AG pricing compare to Truesec?
Help AG pricing: Not published. Truesec pricing: Custom-quoted pricing. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with Truesec: No public pricing for any tier, requires sales engagement for any estimate; IR is a separate retainer on Core and Enterprise, only Black includes it.
Should I choose Help AG or Truesec?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose Truesec if: nordic enterprises wanting the largest regional SOC with local language support. Help AG is not ideal for buyers that need public MDR pricing before sales. Truesec is not ideal for uS-based organizations wanting a fully staffed local SOC (bulk of specialists in Europe).
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.