Help AG vs ThreatSpike
Help AG is a Services firm that works with your existing tools. ThreatSpike is a Platform vendor that requires its own security platform. Help AG targets Mid-market and Enterprise organizations; ThreatSpike serves SMB, Mid-market, and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for ThreatSpike (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
Help AG is a Services firm that works with your existing tools. ThreatSpike is a Platform vendor that requires its own security platform. Help AG targets Mid-market and Enterprise organizations; ThreatSpike serves SMB, Mid-market, and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for ThreatSpike (Endpoint, Cloud, SaaS, Identity, Network).
ThreatSpike is the choice if you want a single-vendor stack with deep integration. Help AG is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | Lean IT or security teams that want the provider to own both IT operations context and security response |
| Price | Custom quote | Managed IT + security bundle: $135/user/mo |
| Response authority | 1/6 actions · Configurable | 2/6 actions · No approval |
| Stack | Works with existing stack | Requires own platform |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Lean IT or security teams that want the provider to own both IT operations context and security response
- Price
- Managed IT + security bundle: $135/user/mo
- Response authority
- 2/6 actions · No approval
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | ThreatSpikePLATFORM |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Positive |
| Your stack | ||
| Approach | Works with your tools | Requires their platform |
| EDR integrations | None listed | ThreatSpike proprietary EDR |
| SIEM integrations | None listed | Third-party feeds supported, specific SIEM integrations not published |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Fully Autonomous |
| Response actions | Custom playbooks | IsolateContain |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published | Published fixed $135/user/month for broader managed IT + security subscription, not MDR-only. |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | Yes |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Published fixed per-user monthly subscription bundling fully managed IT, defensive security and offensive security. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | ThreatSpike is not a narrow MDR-only SKU. Buyers that only want monitoring on top of an existing IT team may be buying a broader managed IT replacement model.. The platform is proprietary and built in-house. Validate exit process, data export and whether existing EDR/SIEM investments can remain primary.. $135/user/month can be attractive if it replaces IT, MDR and pen testing vendors, but expensive if treated as MDR-only.. No public contractual SLA or service-credit language was found despite the 2 to 5 minute response claim. |
| Data portability | Partial | Limited |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Custom |
| Channels | EmailPortalPhone | |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | Middle East | |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | Not published as a standard MDR onboarding timeline. |
| Industry focus | GovernmentCritical InfrastructureEnterprise | HospitalityFinancial ServicesManufacturingProfessional ServicesRetail |
| MTTD | Not published | Not published |
| MTTR | Not published | 2 to 5 minute automated incident response/resolve time (vendor-reported) |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | G2 shows 4.9/5 across 32 reviews, with most reviews categorized under Managed Security Services and a mix of SMB, mid-market and enterprise reviewers. Review themes support the consolidation, support and pricing story, but independent analyst coverage appears thinner than larger MDR providers and public review volume is still modest. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | ISO 27001Cyber Essentials PlusPCI DSS |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | ISO 27001Cyber Essentials PlusCREST-certified penetration testing providerPCI DSS compliant |
| Founded | 2005 | 2011 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Not published |
| API available | – | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and ThreatSpike?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). ThreatSpike is a Platform vendor that is platform-native (requires their own security stack). Help AG covers 0 attack surfaces in base pricing vs. 5 for ThreatSpike.
How do Help AG and ThreatSpike differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. ThreatSpike supports 2 autonomous actions (endpoint isolation, network containment) and acts without approval.
How does Help AG pricing compare to ThreatSpike?
Help AG pricing: Not published. ThreatSpike pricing: Published fixed $135/user/month for broader managed IT + security subscription, not MDR-only.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with ThreatSpike: ThreatSpike is not a narrow MDR-only SKU. Buyers that only want monitoring on top of an existing IT team may be buying a broader managed IT replacement model.; The platform is proprietary and built in-house. Validate exit process, data export and whether existing EDR/SIEM investments can remain primary..
Should I choose Help AG or ThreatSpike?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose ThreatSpike if: sMB and mid-market organizations that want to replace fragmented MSP, MDR and penetration-testing vendors with one fixed-price provider. Help AG is not ideal for buyers that need public MDR pricing before sales. ThreatSpike is not ideal for organizations seeking a narrow MDR overlay on top of an existing mature SOC and tool stack.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.