Help AG vs TENEX.AI
Help AG is a Services firm that works with your existing tools. TENEX.AI is a AI-native MDR that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; TENEX.AI serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 3 for TENEX.AI (Endpoint, Cloud, Identity).
Buyer brief
Help AG is a Services firm that works with your existing tools. TENEX.AI is a AI-native MDR that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; TENEX.AI serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 3 for TENEX.AI (Endpoint, Cloud, Identity).
Help AG (Services firm) and TENEX.AI (AI-native MDR) serve different buyer profiles. Your decision depends on whether you prioritize Help AG's help ag fits middle east buyers that want sovereign mdr with local soc delivery, automation and d... or TENEX.AI's tenex.ai fits buyers that want an ai-native mdr model with human analyst oversight and are alread....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | Mid-market and enterprise buyers evaluating AI-native MDR instead of a traditional analyst-heavy model |
| Price | Custom quote | $99K-$199K/package; billing period unstated |
| Response authority | 1/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Mid-market and enterprise buyers evaluating AI-native MDR instead of a traditional analyst-heavy model
- Price
- $99K-$199K/package; billing period unstated
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | TENEX.AITECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | CrowdStrike FalconMicrosoft DefenderSentinelOne |
| SIEM integrations | None listed | Google Security OperationsGoogle ChronicleMicrosoft Sentinel |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: Optional add-onNetNetwork: LimitedOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | Custom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published | Vendor-published $99,000-$199,000 package range: $99,000 for 25TB Essential AI-Native MDR, $149,000 for 50TB Standard 24/7 MDR, and $199,000 for 100TB Enhanced + 24/7 MDR. Billing period not stated. Enterprise is custom. |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | + Optional |
| Network | ~ Limited | ~ Limited |
| OT/ICS | ~ Limited | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Package pricing by telemetry tier plus custom enterprise quotes. The homepage lists 25TB, 50TB and 100TB MDR packages, but the billing period and overage terms are not stated on the page. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | Homepage pricing is published by TB tier, but billing period, overage rates and telemetry-source assumptions are not stated.. No public contractual SLA found.. No public breach warranty found.. Exact response approval rules are not published.. Ticketing integrations, data retention and evidence export details are not published. |
| Data portability | Partial | Partial |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Custom |
| Channels | PortalEmail | |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | Middle East | North America |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | Not published as a standard MDR onboarding timeline. |
| Industry focus | GovernmentCritical InfrastructureEnterprise | TechnologyFinancial ServicesBusiness Services |
| MTTD | Not published | AI telemetry analysis within a minute, vendor-reported in third-party coverage |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | TENEX.AI is a young AI-native MDR provider with public funding coverage and partner claims, but independent practitioner review volume is still thin. The main public evidence is official product material, a January 2025 launch announcement and March 2026 funding coverage. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | – |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | – |
| Founded | 2005 | 2024 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Not published |
| API available | – | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and TENEX.AI?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). TENEX.AI is an AI-native MDR that is technology-agnostic (works with your existing tools). Help AG covers 0 attack surfaces in base pricing vs. 3 for TENEX.AI.
How do Help AG and TENEX.AI differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. TENEX.AI supports 1 autonomous actions (custom playbooks) and approval is configurable.
How does Help AG pricing compare to TENEX.AI?
Help AG pricing: Not published. TENEX.AI pricing: Vendor-published $99,000-$199,000 package range: $99,000 for 25TB Essential AI-Native MDR, $149,000 for 50TB Standard 24/7 MDR, and $199,000 for 100TB Enhanced + 24/7 MDR. Billing period not stated. Enterprise is custom.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with TENEX.AI: Homepage pricing is published by TB tier, but billing period, overage rates and telemetry-source assumptions are not stated.; No public contractual SLA found..
Should I choose Help AG or TENEX.AI?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose TENEX.AI if: mid-market and enterprise buyers evaluating AI-native MDR instead of a traditional analyst-heavy model. Help AG is not ideal for buyers that need public MDR pricing before sales. TENEX.AI is not ideal for buyers who need complete public pricing, including billing period and overage terms, before a sales call.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.