Help AG vs Sygnia
Help AG and Sygnia are both Services firms that work with your existing tools. Help AG targets Mid-market and Enterprise organizations, while Sygnia serves Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for Sygnia (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
Help AG and Sygnia are both Services firms that work with your existing tools. Help AG targets Mid-market and Enterprise organizations, while Sygnia serves Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for Sygnia (Endpoint, Cloud, SaaS, Identity, Network).
Sygnia offers broader coverage (5 surfaces vs. 0). Help AG may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | Enterprises wanting MDR and IR from the same team with no handoff or separate retainer |
| Price | Custom quote | Not published |
| Response authority | 1/6 actions · Configurable | 6/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Full query access |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Enterprises wanting MDR and IR from the same team with no handoff or separate retainer
- Price
- Not published
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | SygniaTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | CrowdStrikeSentinelOneMicrosoft DefenderCarbon BlackSophosSymantec Endpoint ProtectionBitdefenderCisco Secure EndpointFortinet FortiEDRPalo Alto Cortex |
| SIEM integrations | None listed | SplunkMicrosoft SentinelSumo Logic |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Enterprise custom pricing only. No published tiers or self-service quotes. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | No published pricing, requires significant sales engagement for a ballpark quote. 8 dedicated experts per client implies premium pricing, likely $200K+/year. Custom detection rules (up to 200) built in Velocity are not portable if you leave |
| Data portability | Partial | Limited |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Custom |
| Channels | PortalEmailPhone | |
| Data access | Reports only | Full query access |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | North AmericaEuropeAsia-Pacific |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | Not publicly disclosed |
| Industry focus | GovernmentCritical InfrastructureEnterprise | Financial ServicesHealthcareEnergyIndustrial/ManufacturingTechnology |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | Thin public review presence. No G2 or Reddit reviews. Gartner Peer Insights has a listing with limited reviews. PeerSpot has a profile but minimal MDR-specific feedback. Gartner DFIR Market Guide Representative Vendor four consecutive years (2022-2025). Two CEO changes in six months (2025). |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | SOC 2 Type II |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | SOC 2 Type II |
| Founded | 2005 | 2015 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Sygnia-managed Snowflake data lake. No stated retention limit. Export process on exit not documented. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and Sygnia?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). Sygnia is a Services firm that is technology-agnostic (works with your existing tools). Help AG covers 0 attack surfaces in base pricing vs. 5 for Sygnia.
How do Help AG and Sygnia differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Sygnia supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable.
How does Help AG pricing compare to Sygnia?
Help AG pricing: Not published. Sygnia pricing: Custom-quoted pricing. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with Sygnia: No published pricing, requires significant sales engagement for a ballpark quote; 8 dedicated experts per client implies premium pricing, likely $200K+/year.
Should I choose Help AG or Sygnia?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose Sygnia if: enterprises wanting MDR and IR from the same team with no handoff or separate retainer. Help AG is not ideal for buyers that need public MDR pricing before sales. Sygnia is not ideal for sMBs or mid-market organizations (enterprise-only pricing, likely $200K+/year).
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.