Help AG vs SECUINFRA
Help AG is a Services firm that works with your existing tools. SECUINFRA is a Pure-play MDR that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; SECUINFRA serves SMB, Mid-market, and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for SECUINFRA (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
Help AG is a Services firm that works with your existing tools. SECUINFRA is a Pure-play MDR that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; SECUINFRA serves SMB, Mid-market, and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 5 for SECUINFRA (Endpoint, Cloud, SaaS, Identity, Network).
Help AG (Services firm) and SECUINFRA (Pure-play MDR) serve different buyer profiles. Your decision depends on whether you prioritize Help AG's help ag fits middle east buyers that want sovereign mdr with local soc delivery, automation and d... or SECUINFRA's fits german and eu buyers that put data sovereignty first and want a partner that will work insid....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | German SMEs and regulated EU buyers that need on-premises or sovereign cloud delivery for NIS2 and BSI alignment |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 6/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Full query access |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- German SMEs and regulated EU buyers that need on-premises or sovereign cloud delivery for NIS2 and BSI alignment
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | SECUINFRATECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | Microsoft DefenderCrowdStrikeSentinelOne |
| SIEM integrations | None listed | Microsoft SentinelSplunkElasticIBM QRadar |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Custom quote, varies by chosen tier (full-service MDR, Co-Managed MDR, On-Premises MDR) and integrated SIEM and EDR. Sold direct. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | On-Premises tier requires the customer to keep running their own SIEM hardware and licensing. Co-Managed tier means the customer's team still executes part of the response. No published SLA, response timing depends on the underlying SIEM and EDR you bring |
| Data portability | Partial | Full |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Annual, Multi-year |
| Channels | EmailPortalPhone | |
| Data access | Reports only | Full query access |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | Europe |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | Vendor reports onboarding compressed from 1 week to 1 day for Microsoft-stack customers |
| Industry focus | GovernmentCritical InfrastructureEnterprise | ManufacturingFinancial ServicesPublic SectorHealthcareEnergy |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | SECUINFRA has a Gartner Peer Insights vendor profile in the MDR category but limited English-language community coverage on G2 and PeerSpot. Most public sentiment comes from German-language IT press and the firm's own publishing. Buyers shopping outside Germany should expect to lean on direct references. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | ISO 27001:2013 |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | ISO 27001:2013 (TÜV Thüringen, scope covers Berlin and Frankfurt) |
| Founded | 2005 | 2010 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Not published |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and SECUINFRA?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). SECUINFRA is a Pure-play MDR that is technology-agnostic (works with your existing tools). Help AG covers 0 attack surfaces in base pricing vs. 5 for SECUINFRA.
How do Help AG and SECUINFRA differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. SECUINFRA supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable.
How does Help AG pricing compare to SECUINFRA?
Help AG pricing: Not published. SECUINFRA pricing: Not published. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with SECUINFRA: On-Premises tier requires the customer to keep running their own SIEM hardware and licensing; Co-Managed tier means the customer's team still executes part of the response.
Should I choose Help AG or SECUINFRA?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose SECUINFRA if: german SMEs and regulated EU buyers that need on-premises or sovereign cloud delivery for NIS2 and BSI alignment. Help AG is not ideal for buyers that need public MDR pricing before sales. SECUINFRA is not ideal for non-European multinationals needing 24/7 follow-the-sun coverage from regional SOCs.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.