Help AG vs Kaseya MDR
Help AG is a Services firm that works with your existing tools. Kaseya MDR is a MSP-channel that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; Kaseya MDR serves SMB and Mid-market. Help AG includes 0 attack surfaces in base pricing (), compared to 2 for Kaseya MDR (Endpoint, Network).
Buyer brief
Help AG is a Services firm that works with your existing tools. Kaseya MDR is a MSP-channel that works with your existing tools. Help AG targets Mid-market and Enterprise organizations; Kaseya MDR serves SMB and Mid-market. Help AG includes 0 attack surfaces in base pricing (), compared to 2 for Kaseya MDR (Endpoint, Network).
Help AG (Services firm) and Kaseya MDR (MSP-channel) serve different buyer profiles. Your decision depends on whether you prioritize Help AG's help ag fits middle east buyers that want sovereign mdr with local soc delivery, automation and d... or Kaseya MDR's kaseya mdr is strongest for msps that want rocketcyber-style managed soc coverage tied into kasey....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | MSPs that want white-labeled MDR across endpoints, Microsoft 365, Entra ID and firewalls |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 3/6 actions · Configurable |
| Stack | Works with existing stack | Own agent required |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- MSPs that want white-labeled MDR across endpoints, Microsoft 365, Entra ID and firewalls
- Price
- Custom quote
- Response authority
- 3/6 actions · Configurable
- Stack
- Own agent required
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | Kaseya MDRTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | Microsoft DefenderSentinelOneSophosBitdefenderWebrootBlackBerry CylanceDeep Instinct |
| SIEM integrations | None listed | None listed |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: Not coveredIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Custom quote. No public per-endpoint price found. |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | Yes |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | Not offered |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ~ Limited | ~ Limited |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Custom quote. Kaseya publishes a pricing request page and says Kaseya MDR is available as a standalone offering and within Kaseya 365 Endpoint Pro. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | RocketCyber is transitioning into Kaseya MDR, so buyers should confirm which platform, retention terms and response capabilities are included in the quote.. Kaseya packaging can bundle MDR with endpoint management, EDR, backup and automation, which makes direct MDR-only comparison harder.. Community sentiment around Kaseya contract terms and support is mixed, even when some MSPs praise RocketCyber SOC responsiveness.. No public MDR-specific SLA or independent detection benchmark was found. |
| Data portability | Partial | Partial |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Custom |
| Channels | PortalEmailPhone | |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | Middle East | North AmericaEurope |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | Kaseya describes cloud-based deployment with no on-site hardware and says protection can start in minutes. A public standard onboarding timeline for MDR customers was not found. |
| Industry focus | GovernmentCritical InfrastructureEnterprise | Managed Service ProvidersSMBFinancial ServicesProfessional ServicesHealthcare |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | MSP community signal is split. Several practitioners praise RocketCyber SOC responsiveness and value inside Kaseya bundles, while others distrust Kaseya ownership, contracts, support or the Datto/Kaseya stack around it. Treat RocketCyber service quality and Kaseya commercial fit as separate diligence tracks. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | SOC 2HIPAA |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | SOC 2 |
| Founded | 2005 | 2000 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Kaseya's current MDR page says Kaseya MDR includes 400-day log retention. Older RocketCyber documentation and legal pages should be checked during quote review to confirm which retention terms apply to the deployed platform. |
| API available | – | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and Kaseya MDR?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). Kaseya MDR is a MSP-channel that is technology-agnostic (works with your existing tools). Help AG covers 0 attack surfaces in base pricing vs. 2 for Kaseya MDR.
How do Help AG and Kaseya MDR differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Kaseya MDR supports 3 autonomous actions (custom playbooks, endpoint isolation, process termination) and approval is configurable. Incident response is included with Help AG and not included with Kaseya MDR.
How does Help AG pricing compare to Kaseya MDR?
Help AG pricing: Not published. Kaseya MDR pricing: Custom quote. No public per-endpoint price found.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with Kaseya MDR: RocketCyber is transitioning into Kaseya MDR, so buyers should confirm which platform, retention terms and response capabilities are included in the quote.; Kaseya packaging can bundle MDR with endpoint management, EDR, backup and automation, which makes direct MDR-only comparison harder..
Should I choose Help AG or Kaseya MDR?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose Kaseya MDR if: mSPs that want white-labeled MDR across endpoints, Microsoft 365, Entra ID and firewalls. Help AG is not ideal for buyers that need public MDR pricing before sales. Kaseya MDR is not ideal for buyers avoiding Kaseya contracts or vendor consolidation.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.