Help AG vs Hitachi Cyber
Help AG and Hitachi Cyber are both Services firms that work with your existing tools. Help AG targets Mid-market and Enterprise organizations, while Hitachi Cyber serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 6 for Hitachi Cyber (Endpoint, Cloud, SaaS, Identity, Network, OT/ICS).
Buyer brief
Help AG and Hitachi Cyber are both Services firms that work with your existing tools. Help AG targets Mid-market and Enterprise organizations, while Hitachi Cyber serves Mid-market and Enterprise. Help AG includes 0 attack surfaces in base pricing (), compared to 6 for Hitachi Cyber (Endpoint, Cloud, SaaS, Identity, Network, OT/ICS).
Hitachi Cyber offers broader coverage (6 surfaces vs. 0). Help AG may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs | Existing Hitachi enterprise customers consolidating security services with a vendor they already work with |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 6/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Existing Hitachi enterprise customers consolidating security services with a vendor they already work with
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Help AGTECH-AGNOSTIC | Hitachi CyberTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | None listed | CrowdStrikeSentinelOneMicrosoft Defender |
| SIEM integrations | None listed | Microsoft SentinelSplunkGoogle Chronicle |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | ~ Limited | ✓ Included |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Help AG does not publish MDR package pricing. | Custom quote, not published. Sold direct. |
| Hidden cost warnings | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. | Pricing is fully custom, no public benchmarks to anchor negotiation. OT coverage routes through the new Krakow SOC and may change response timing if your assets sit elsewhere. Services span MDR, MSS and consulting under one roof, scope creep into adjacent services is easy |
| Data portability | Partial | Partial |
| Contract terms | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response | Annual, Multi-year |
| Channels | EmailPortalPhone | |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | ✓ |
| SOC regions | Middle East | North AmericaEuropeAsia-Pacific |
| Onboarding | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. | Not published |
| Industry focus | GovernmentCritical InfrastructureEnterprise | Financial ServicesEnergyManufacturingTransportationHealthcarePublic Sector |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. | Hitachi Cyber has limited public review presence on G2, Gartner Peer Insights and PeerSpot for its MDR service specifically. Most independent coverage focuses on the Hitachi corporate parent or Above Security heritage rather than current customer experience. Buyers will need to lean on direct references. |
| Compliance | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC | ISO 9001 (MSS)PCI QSA (Canada, US, LATAM, Caribbean)FIRST member |
| Certifications | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR | ISO 9001PCI QSAFIRST |
| Founded | 2005 | 1999 |
| Data retention | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. | Not published |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Help AG and Hitachi Cyber?
Help AG is a Services firm that is technology-agnostic (works with your existing tools). Hitachi Cyber is a Services firm that is technology-agnostic (works with your existing tools). Help AG covers 0 attack surfaces in base pricing vs. 6 for Hitachi Cyber.
How do Help AG and Hitachi Cyber differ in response capabilities?
Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Hitachi Cyber supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable.
How does Help AG pricing compare to Hitachi Cyber?
Help AG pricing: Not published. Hitachi Cyber pricing: Not published. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Watch for with Hitachi Cyber: Pricing is fully custom, no public benchmarks to anchor negotiation; OT coverage routes through the new Krakow SOC and may change response timing if your assets sit elsewhere.
Should I choose Help AG or Hitachi Cyber?
Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Choose Hitachi Cyber if: existing Hitachi enterprise customers consolidating security services with a vendor they already work with. Help AG is not ideal for buyers that need public MDR pricing before sales. Hitachi Cyber is not ideal for buyers who need published SLA commitments or independently validated detection metrics.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.