Gradient Cyber vs Help AG
Gradient Cyber is a Pure-play MDR that works with your existing tools. Help AG is a Services firm that works with your existing tools. Gradient Cyber targets Mid-market organizations; Help AG serves Mid-market and Enterprise. Gradient Cyber includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 0 for Help AG ().
Buyer brief
Gradient Cyber is a Pure-play MDR that works with your existing tools. Help AG is a Services firm that works with your existing tools. Gradient Cyber targets Mid-market organizations; Help AG serves Mid-market and Enterprise. Gradient Cyber includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 0 for Help AG ().
Gradient Cyber (Pure-play MDR) and Help AG (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Gradient Cyber's mid-market specialist that owns its platform, soc, and analyst team or Help AG's help ag fits middle east buyers that want sovereign mdr with local soc delivery, automation and d....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Maritime and transportation organizations needing OT visibility alongside IT security | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs |
| Price | Not published | Custom quote |
| Response authority | 5/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | None listed | None listed |
- Best fit
- Maritime and transportation organizations needing OT visibility alongside IT security
- Price
- Not published
- Response authority
- 5/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | Gradient CyberTECH-AGNOSTIC | Help AGTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft Defender for EndpointSentinelOne SingularityVMware Carbon BlackCisco Secure EndpointFortinet FortiEDRSophos CentralDeep Instinct | None listed |
| SIEM integrations | Quorum AI native data lake (open XDR approach, works with or without customer SIEM) | None listed |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainQuarantineCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ✓ Included | ~ Limited |
| OT/ICS | + Optional | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom pricing based on environment size and coverage areas. Positioned for mid-market budgets, but no public pricing available. | Custom quote. Help AG does not publish MDR package pricing. |
| Hidden cost warnings | No public pricing. You will need a custom quote and have no benchmark to negotiate against.. Network sensors may require on-premises hardware deployment. Ask about hardware costs.. Active containment (isolate, quarantine, kill) is included, but full incident response and forensics beyond containment may require a separate professional services engagement. Clarify exactly where that line is.. Monthly reviews only, not quarterly business reviews like some competitors offer. | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response |
| Channels | EmailPortal | |
| Data access | Dashboards | Reports only |
| Dedicated analyst | – | – |
| SOC regions | North AmericaEuropeAsia-Pacific | Middle East |
| Onboarding | Days. Network sensors deploy quickly with minimal setup. Full deployment completed in less than a month. | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. |
| Industry focus | HealthcareFinancial ServicesManufacturingGovernmentMaritime | GovernmentCritical InfrastructureEnterprise |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Limited public review volume. Gartner Peer Insights 4.2/5 with 13 reviews, very small market presence. Praise centers on communication quality, ease of deployment, and false positive reduction. Complaints focus on challenging ongoing management, limited customization, and gaps between sales promises and actual capabilities. No Reddit discussions found. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. |
| Compliance | SOC 2 Type IIISO 27001GDPRHIPAAFIPS 140-2 | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC |
| Certifications | SOC 2 Type II (annual third-party audit, verified via GlobeNewsWire Dec 2023)ISO 27001 (vendor-claimed, not independently verified)GDPR compliant (vendor-claimed)HIPAA compliant (vendor-claimed)FIPS 140-2 (vendor-claimed, likely via AWS infrastructure) | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR |
| Founded | 2017 | 2005 |
| Data retention | Longer-term storage for threat hunting, forensics, and reporting (specific retention period not published) | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Gradient Cyber and Help AG?
Gradient Cyber is a Pure-play MDR that is technology-agnostic (works with your existing tools). Help AG is a Services firm that is technology-agnostic (works with your existing tools). Gradient Cyber covers 5 attack surfaces in base pricing vs. 0 for Help AG.
How do Gradient Cyber and Help AG differ in response capabilities?
Gradient Cyber supports 5 autonomous actions (custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Gradient Cyber and included with Help AG.
How does Gradient Cyber pricing compare to Help AG?
Gradient Cyber pricing: Custom-quoted pricing. Help AG pricing: Not published. Watch for with Gradient Cyber: No public pricing. You will need a custom quote and have no benchmark to negotiate against.; Network sensors may require on-premises hardware deployment. Ask about hardware costs.. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture..
Should I choose Gradient Cyber or Help AG?
Choose Gradient Cyber if: mid-market organizations (200-2,000 employees) with limited security staff wanting 24x7 monitoring and active endpoint response without hiring a SOC. Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Gradient Cyber is not ideal for sMBs under 200 employees or large enterprises over 5,000 employees (outside mid-market focus). Help AG is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.