Field Effect vs Help AG
Field Effect is a Platform vendor that requires its own security platform. Help AG is a Services firm that works with your existing tools. Field Effect targets SMB and Mid-market organizations; Help AG serves Mid-market and Enterprise. Field Effect includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity), compared to 0 for Help AG ().
Buyer brief
Field Effect is a Platform vendor that requires its own security platform. Help AG is a Services firm that works with your existing tools. Field Effect targets SMB and Mid-market organizations; Help AG serves Mid-market and Enterprise. Field Effect includes 4 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity), compared to 0 for Help AG ().
Field Effect is the choice if you want a single-vendor stack with deep integration. Help AG is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | SMBs and MSPs wanting affordable MDR with published per-user pricing | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs |
| Price | MDR Core: $3-$20/user/mo | Custom quote |
| Response authority | 5/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | None listed | None listed |
- Best fit
- SMBs and MSPs wanting affordable MDR with published per-user pricing
- Price
- MDR Core: $3-$20/user/mo
- Response authority
- 5/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | Field EffectPLATFORM | Help AGTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | Field Effect Agent (proprietary, required)Carbon Black (enrichment)Palo Alto Cortex XDR (enrichment)Cisco Meraki (enrichment)Zscaler (enrichment)Thinkst Canary (enrichment) | None listed |
| SIEM integrations | Syslog ingestion supported | None listed |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: Optional add-onOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantine | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | MDR Core: $3-$20/user/month (volume discounts apply). MDR Complete: custom pricing. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | + Optional | ~ Limited |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-user, per-month | Custom quote. Help AG does not publish MDR package pricing. |
| Hidden cost warnings | MDR Core excludes network monitoring, DNS firewall, and dark web monitoring. Exact MDR Core price depends on volume and discounting within the published range. Requires proprietary Field Effect agent, cannot use existing EDR | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response |
| Channels | EmailPortalPhoneTeams | |
| Data access | Dashboards | Reports only |
| Dedicated analyst | ✓ | – |
| SOC regions | North America | Middle East |
| Onboarding | Hours to days for most customers | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. |
| Industry focus | HealthcareFinancial ServicesGovernmentDefense ContractorsMSP/MSSP Channel | GovernmentCritical InfrastructureEnterprise |
| MTTD | 11 minutes overall MTTD, first detection in 2 minutes (MITRE Engenuity ATT&CK Managed Services Round 2, 2024) | Not published |
| MTTR | Not published | Not published |
| Community view | PeerSpot 9.2/10 (Jan 2026). SoftwareReviews 9.5/10 composite (423 verified reviews, +98 Net Emotional Footprint, Data Quadrant Leader four consecutive years 2022-2025). G2 Highest ROI in MDR, Winter 2026. Praised for easy setup, noise reduction, and MSP value. Main criticisms: limited third-party integrations and no raw log visibility. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. |
| Compliance | SOC 2 Type IIISO 27001PIPEDA | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC |
| Certifications | SOC 2 Type IIISO 27001Microsoft Virus Initiative (MVI) | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR |
| Founded | 2016 | 2005 |
| Data retention | 90 days included, extended options available as upgrade | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Field Effect and Help AG?
Field Effect is a Platform vendor that is platform-native (requires their own security stack). Help AG is a Services firm that is technology-agnostic (works with your existing tools). Field Effect covers 4 attack surfaces in base pricing vs. 0 for Help AG.
How do Field Effect and Help AG differ in response capabilities?
Field Effect supports 5 autonomous actions (account disable, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Field Effect and included with Help AG.
How does Field Effect pricing compare to Help AG?
Field Effect pricing: MDR Core: $3-$20/user/month (volume discounts apply). MDR Complete: custom pricing.. Help AG pricing: Not published. Watch for with Field Effect: MDR Core excludes network monitoring, DNS firewall, and dark web monitoring; Exact MDR Core price depends on volume and discounting within the published range. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture..
Should I choose Field Effect or Help AG?
Choose Field Effect if: sMBs and MSPs wanting affordable MDR with published per-user pricing. Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Field Effect is not ideal for organizations with existing CrowdStrike/SentinelOne/Defender deployments (requires proprietary agent). Help AG is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.