ESET vs InfoGuard
ESET is a Platform vendor that requires its own security platform. InfoGuard is a Services firm that works with your existing tools. ESET targets SMB, Mid-market, and Enterprise organizations; InfoGuard serves Mid-market and Enterprise. ESET includes 3 attack surfaces in base pricing (Endpoint, Cloud, SaaS), compared to 4 for InfoGuard (Endpoint, Cloud, Identity, Network).
Buyer brief
ESET is a Platform vendor that requires its own security platform. InfoGuard is a Services firm that works with your existing tools. ESET targets SMB, Mid-market, and Enterprise organizations; InfoGuard serves Mid-market and Enterprise. ESET includes 3 attack surfaces in base pricing (Endpoint, Cloud, SaaS), compared to 4 for InfoGuard (Endpoint, Cloud, Identity, Network).
ESET is the choice if you want a single-vendor stack with deep integration. InfoGuard is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | SMBs with 25-500 devices that want managed detection without meeting 200+ endpoint minimums | Swiss, German and Austrian buyers that want MDR from DACH-based SOCs |
| Price | Custom quote | Custom quote |
| Response authority | 6/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- SMBs with 25-500 devices that want managed detection without meeting 200+ endpoint minimums
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Swiss, German and Austrian buyers that want MDR from DACH-based SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | ESETPLATFORM | InfoGuardTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | ESET | Customer endpoint telemetry |
| SIEM integrations | Microsoft SentinelElasticSplunk | Customer log sources |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: LimitedOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateKill processContainDisable accountsQuarantineCustom playbooks | Custom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Not published, custom-quoted based on environment and device count with volume discounts | Not published |
| Minimum seats | 25 | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ~ Limited | ✓ Included |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-device pricing, custom-quoted. Requires ESET PROTECT Enterprise or Elite as the base. MSP partners can get daily billing or monthly invoicing. | Custom quote. InfoGuard does not publish MDR package pricing. |
| Hidden cost warnings | Requires ESET PROTECT Enterprise or Elite subscription as the base, which is a separate cost from MDR itself. MDR Ultimate pricing is significantly higher than standard MDR, but the exact gap is not published. Custom-quoted pricing with no published benchmarks means you have no leverage for comparison shopping. If you're not already an ESET customer, factor in the cost and time to migrate your entire endpoint stack | Public pages do not publish MDR pricing, contract minimums or service-credit language.. Named autonomous response actions are not published, so response authority should be written into the contract.. InfoGuard offers both Managed SOC and Co-Managed SOC, so buyer-side staffing and responsibility can vary by model.. Data can stay at the customer premises or in Swiss data centres, which may change architecture and retention cost.. Incident Response Retainer exists as a separate offer, so buyers should confirm exactly what incident-response work is included in MDR. |
| Data portability | Limited | Partial |
| Contract terms | Annual, Multi-year | Custom, Managed SOC, Co-Managed SOC, Incident Response Retainer |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | ✓ | – |
| SOC regions | North AmericaEuropeAsia-Pacific | Europe |
| Onboarding | Fast deployment via ESET PROTECT platform if you're already an ESET customer. Net-new deployments require platform setup first. | InfoGuard's Cyber Defence brochure states 4 weeks for structured SOC onboarding. Buyers should confirm which log sources, sensors and response playbooks are included in that onboarding scope. |
| Industry focus | SMB (all industries)EducationHealthcareFinancial ServicesGovernmentRetail | Financial ServicesInsuranceManufacturingEnergyHealthcareRetailService ProvidersPublic Sector |
| MTTD | 20 minutes (vendor-published) | Not published |
| MTTR | Approximately 5 minutes (vendor-published time to resolve) | Not published |
| Community view | KuppingerCole named ESET Product and Market Leader for MDR (December 2024). Praised for the low 25-device entry point and fast vendor-published detection times. Criticized for console UI complexity and full platform lock-in. Limited MDR-specific community discussion compared to larger competitors. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on InfoGuard's Swiss and German SOC delivery, 90+ SOC and CSIRT experts, open XDR platform, data-residency options and incident-response credentials. Buyers should validate pricing, response authority, named integrations and exact co-managed responsibilities directly. |
| Compliance | ISO 27001 | ISO 27001ISAE 3000 Type 2GDPRSwiss DSG |
| Certifications | ISO 27001 | ISO/IEC 27001:2022ISO 14001ISAE 3000 Type 2-audited Cyber Defence CenterBSI-qualified APT Response service providerFIRST member |
| Founded | 1992 | 2001 |
| Data retention | Not published | InfoGuard says data is stored exclusively at the customer's premises or in its redundant data centres in Switzerland. No standard public MDR retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between ESET and InfoGuard?
ESET is a Platform vendor that is platform-native (requires their own security stack). InfoGuard is a Services firm that is technology-agnostic (works with your existing tools). ESET covers 3 attack surfaces in base pricing vs. 4 for InfoGuard.
How do ESET and InfoGuard differ in response capabilities?
ESET supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. InfoGuard supports 1 autonomous actions (custom playbooks) and approval is configurable.
How does ESET pricing compare to InfoGuard?
ESET pricing: Not published, custom-quoted based on environment and device count with volume discounts (25-seat minimum). InfoGuard pricing: Not published. Watch for with ESET: Requires ESET PROTECT Enterprise or Elite subscription as the base, which is a separate cost from MDR itself; MDR Ultimate pricing is significantly higher than standard MDR, but the exact gap is not published. Watch for with InfoGuard: Public pages do not publish MDR pricing, contract minimums or service-credit language.; Named autonomous response actions are not published, so response authority should be written into the contract..
Should I choose ESET or InfoGuard?
Choose ESET if: sMBs with 25-500 devices that want managed detection without meeting 200+ endpoint minimums. Choose InfoGuard if: swiss, German and Austrian buyers that want MDR from DACH-based SOCs. ESET is not ideal for organizations with non-ESET EDR that want to keep their existing platform and layer MDR on top. InfoGuard is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.