DirectDefense vs DTS Solution
DirectDefense is a Pure-play MDR that works with your existing tools. DTS Solution is a Services firm that works with your existing tools. DirectDefense targets SMB and Mid-market organizations; DTS Solution serves SMB, Mid-market, and Enterprise. DirectDefense includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 3 for DTS Solution (Endpoint, Cloud, Network).
Buyer brief
DirectDefense is a Pure-play MDR that works with your existing tools. DTS Solution is a Services firm that works with your existing tools. DirectDefense targets SMB and Mid-market organizations; DTS Solution serves SMB, Mid-market, and Enterprise. DirectDefense includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 3 for DTS Solution (Endpoint, Cloud, Network).
DirectDefense (Pure-play MDR) and DTS Solution (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize DirectDefense's technology-agnostic mdr with soar-driven triage, offensive security dna, and ot/ics partnerships ... or DTS Solution's dts hawkeye is a useful regional option for buyers that want managed csoc, xdr, threat hunting an....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Mid-market organizations with an existing SIEM (Rapid7, Tenable, Sentinel) wanting managed SOC operations on top | Middle East and EMEA buyers that want a UAE-based managed CSOC and XDR provider |
| Price | Not published | Custom quote |
| Response authority | 1/6 actions · Approval required | 3/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Mid-market organizations with an existing SIEM (Rapid7, Tenable, Sentinel) wanting managed SOC operations on top
- Price
- Not published
- Response authority
- 1/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Middle East and EMEA buyers that want a UAE-based managed CSOC and XDR provider
- Price
- Custom quote
- Response authority
- 3/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | DirectDefenseTECH-AGNOSTIC | DTS SolutionTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | SMB, Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | SentinelOneHalcyonCylance BlackBerry CrowdStrike | Microsoft endpoint securityHawkEye XDR AgentCustomer endpoint security tools CrowdStrike |
| SIEM integrations | Rapid7TenableMicrosoft Sentinel | HawkEye NG-SIEMHawkEye Open XDRCustomer-owned SIEM |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: Not coveredSaaSSaaS: Not coveredNetNetwork: CoveredOTOT/IoT: Optional add-on | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Guided Response | Active Remediation |
| Approval policy | Approval Required | Configurable |
| Response actions | Custom playbooks | IsolateContainCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ✓ Included |
| Cloud workloads | + Optional | ✓ Included |
| Identity | Not offered | ~ Limited |
| SaaS apps | Not offered | ~ Limited |
| Network | ✓ Included | ✓ Included |
| OT/ICS | + Optional | + Optional |
| Threat hunting | Extra cost | ✓ Included |
| Response SLA | ≤30 minutes | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom pricing based on endpoints, coverage scope, and service tier. Three tiers: Security Essentials (SMB vCISO + identity protection bundle), MDR + MSSP CORE (detection + IR retainer), MDR + MSSP MAX (full managed SOC + vulnerability management + email security). | Tiered subscription packages by log-source count and EPS, with custom-tailored packages for additional log sources, EPS and retention. Public prices are not published. |
| Hidden cost warnings | Requires existing SIEM or purchase of SIEM platform (Rapid7, Tenable, Microsoft Sentinel). Technology-agnostic model means you need to own the underlying security tools. OT/ICS coverage requires separate Claroty, Dragos, or SCADAfence licensing. Third-party estimates (Getlatka) suggest ~$55K average deal size, which is mid-market territory, not SMB-friendly except for the Security Essentials tier. No published pricing on the website makes cost comparison difficult before engaging sales. Identity threat protection and vCISO are only in the Security Essentials tier (separate from MDR), not in CORE or MAX | Package limits are defined by log sources and events per second, so high-volume environments should model ingestion growth before contract.. Public pages do not publish prices, minimum terms, contractual SLAs, service credits or MTTD/MTTR metrics.. DFIR is included only in Premium Platinum in the package table; lower tiers list it as an add-on.. Managed SOAR and many adjacent managed services are add-ons rather than guaranteed base MDR scope.. The public AI SOC page says response actions are analyst-approved, so buyers should document which containment actions DTS can execute and whose approval is required. |
| Data portability | Partial | Partial |
| Contract terms | Annual | Lite Bronze, Baseline Silver, Advanced Gold, Premium Platinum, Custom-tailored package |
| Channels | EmailPortalPhone | PortalEmailPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | North America | MEA |
| Onboarding | Customized based on environment complexity. SIEM integration required for CORE and MAX tiers. | HawkEye describes an onsite discovery workshop, package selection, secure onboarding, service delivery and secure offboarding. No standard calendar timeline was found. |
| Industry focus | Financial ServicesInsuranceHealthcareManufacturingEnergy & UtilitiesAerospaceAutomotiveGaming & EntertainmentRetail & HospitalityEducationGovernment | Critical InfrastructureEnergyUtilitiesManufacturingGovernmentFinancial ServicesHealthcareRetailTechnologyTelecommunicationsSmart CitiesTransportation |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Almost no public practitioner reviews. No presence on G2, PeerSpot, Gartner Peer Insights, or Reddit as of March 2026. Industry recognition includes MSSP Alert Top 250 (#128, 2024), CRN MSP 500 Security 100 (4th consecutive year), Inc. 5000 (#3924, 2024), and Globee Silver for Best Cybersecurity Service Provider (2025). Awards show vendor credibility but tell you nothing about day-to-day service quality from a buyer's perspective. | HawkEye has strong vendor-controlled detail for package tiers, dashboard access, retention, CSOC/XDR capabilities and regional SOC positioning, but little independent MDR-specific review signal in public English-language communities. Buyers should validate analyst quality, response authority and pricing through references. |
| Compliance | SOC 2 Type IINIST CSF 2.0HIPAAPCI-DSS | ISO 27001ISO 9001ISO 45001SOC 2 Type IMITRE ATT&CK |
| Certifications | SOC 2 Type II | ISO 27001ISO 9001ISO 45001SOC 2 Type I logo shown on DTS siteSOC-CMM risk-driven certification logo shown on DTS siteSWIFT CSP logo shown on DTS site |
| Founded | 2012 | 2011 |
| Data retention | Per-contract basis, varies by SIEM platform and tier | HawkEye package pages publish 3 months hot storage, 6 months warm storage and 12 months cold storage across service tiers, with longer retention available through a custom-tailored package. Advanced and Premium tier pages also describe standard collected-log retention; buyers should reconcile final retention language in the contract. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between DirectDefense and DTS Solution?
DirectDefense is a Pure-play MDR that is technology-agnostic (works with your existing tools). DTS Solution is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: DirectDefense offers ≤30 minutes, DTS Solution offers Not disclosed. DirectDefense covers 2 attack surfaces in base pricing vs. 3 for DTS Solution.
How do DirectDefense and DTS Solution differ in response capabilities?
DirectDefense supports 1 autonomous actions (custom playbooks) and requires approval before acting. DTS Solution supports 3 autonomous actions (custom playbooks, endpoint isolation, network containment) and approval is configurable. Incident response is included with DirectDefense and not included with DTS Solution.
How does DirectDefense pricing compare to DTS Solution?
DirectDefense pricing: Custom-quoted pricing. DTS Solution pricing: Not published. Watch for with DirectDefense: Requires existing SIEM or purchase of SIEM platform (Rapid7, Tenable, Microsoft Sentinel); Technology-agnostic model means you need to own the underlying security tools. Watch for with DTS Solution: Package limits are defined by log sources and events per second, so high-volume environments should model ingestion growth before contract.; Public pages do not publish prices, minimum terms, contractual SLAs, service credits or MTTD/MTTR metrics..
Should I choose DirectDefense or DTS Solution?
Choose DirectDefense if: mid-market organizations with an existing SIEM (Rapid7, Tenable, Sentinel) wanting managed SOC operations on top. Choose DTS Solution if: middle East and EMEA buyers that want a UAE-based managed CSOC and XDR provider. DirectDefense is not ideal for organizations wanting turnkey MDR without existing SIEM or security tool investment. DTS Solution is not ideal for buyers that need public MDR pricing or contractual MTTD/MTTR before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.