Devoteam vs OpenText
Devoteam is a Services firm that works with your existing tools. OpenText is a Pure-play MDR that works with your existing tools. Devoteam targets Mid-market and Enterprise organizations; OpenText serves SMB and Mid-market. Devoteam includes 2 attack surfaces in base pricing (Cloud, Identity), compared to 4 for OpenText (Endpoint, Cloud, SaaS, Network).
Buyer brief
Devoteam is a Services firm that works with your existing tools. OpenText is a Pure-play MDR that works with your existing tools. Devoteam targets Mid-market and Enterprise organizations; OpenText serves SMB and Mid-market. Devoteam includes 2 attack surfaces in base pricing (Cloud, Identity), compared to 4 for OpenText (Endpoint, Cloud, SaaS, Network).
Devoteam (Services firm) and OpenText (Pure-play MDR) serve different buyer profiles. Your decision depends on whether you prioritize Devoteam's devoteam cloud mdr is strongest for cloud-first organizations that want sentinel-centered siem op... or OpenText's sensible fit for smaller it teams that want opentext's threat intelligence and a 24/7 soc layered....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | European and EMEA buyers that want a cloud-focused MDR from a multi-cloud services firm | SMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 1/6 actions · Approval required |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- European and EMEA buyers that want a cloud-focused MDR from a multi-cloud services firm
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- SMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack
- Price
- Custom quote
- Response authority
- 1/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | DevoteamTECH-AGNOSTIC | OpenTextTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft security toolsCustomer endpoint security tools | CrowdStrikeMicrosoft DefenderSentinelOneSophosCarbon BlackBitdefender |
| SIEM integrations | Customer SIEM platformsGoogle Security Operations Microsoft Sentinel | Splunk Microsoft Sentinel |
| Coverage | EPEndpoint: LimitedCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Guided Response |
| Approval policy | Configurable | Approval Required |
| Response actions | Custom playbooks | Custom playbooks |
| IR included | Separate | Separate |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ✓ Included | ✓ Included |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | Not offered | Not offered |
| Threat hunting | Extra cost | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote for cloud managed services and managed security. Public MDR prices are not published. | Custom quote, not published. Sold direct and through OpenText partner channel. |
| Hidden cost warnings | Devoteam MDR is described as outsourced SIEM platform operations, so buyers should model Sentinel and cloud log ingestion before contracting.. Public pages do not publish prices, minimum terms, MTTD/MTTR, service credits, SOC locations or formal MDR SLAs.. The service is cloud-centered; teams seeking a packaged endpoint MDR with named containment actions should validate endpoint tooling and response scope.. Devoteam has separate cloud, cybersecurity, Microsoft, AWS and Google Cloud offerings, so scope boundaries between MDR, cloud managed services and advisory work should be written into the contract.. Offboarding terms for SIEM detections, automation scripts, reports and retained logs are not described publicly. | Co-managed model means the customer's team still does the actual containment work. No published SLA, contractual response commitments must be negotiated. Headline detection metrics come from a 2021 launch announcement and have not been independently verified |
| Data portability | Partial | Partial |
| Contract terms | Custom cloud managed services engagement, Managed Security, Cloud Managed Services, Managed Detection and Response | Annual |
| Channels | PortalEmailPhone | EmailPortalPhone |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | EuropeMEA | North America |
| Onboarding | Not published. Devoteam describes SIEM platform design and implementation, Infrastructure as Code deployment and managed cloud/security operations, but no standard MDR onboarding timeline. | Not published |
| Industry focus | TechnologyFinancial ServicesRetailTelecommunicationsManufacturingPublic SectorHealthcare | SMBHealthcareFinancial ServicesPublic Sector |
| MTTD | Not published | Less than 30 minutes (vendor-published, 2021 launch claim) |
| MTTR | Not published | Not published |
| Community view | Devoteam has solid vendor-controlled evidence for cloud MDR, 24x7 monitoring, Sentinel-centered SIEM operations, SOAR automation and multi-cloud security partnerships. Independent MDR-specific buyer reviews are limited, so buyers should validate SOC delivery quality, response authority, cloud log costs and actual managed-service boundaries through references. | Public review coverage of OpenText Core MDR is thin. Capterra lists the product with zero reviews, and there is no Gartner Peer Insights MDR profile or G2 page with a meaningful review base. Practitioner discussion mostly references the broader OpenText Cybersecurity portfolio and the Webroot heritage rather than the MDR service itself. |
| Compliance | GDPRPCI DSSANSSICloud Security AllianceISO | Not published |
| Certifications | AWS Premier Consulting PartnerAWS Managed Services ProviderGoogle Cloud Diamond PartnerGoogle Cloud Managed Services PartnerGoogle Cloud Managed Security Services PartnerGoogle Cloud Security Services Specialized partnerMicrosoft Solutions Partner for SecurityMicrosoft Azure Expert MSP | Not published |
| Founded | – | 1991 |
| Data retention | Not published for MDR. Devoteam describes outsourced SIEM platform operations and cloud-managed services, but public pages do not publish default log retention, hot/warm storage or export terms. | Not published |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Devoteam and OpenText?
Devoteam is a Services firm that is technology-agnostic (works with your existing tools). OpenText is a Pure-play MDR that is technology-agnostic (works with your existing tools). Devoteam covers 2 attack surfaces in base pricing vs. 4 for OpenText.
How do Devoteam and OpenText differ in response capabilities?
Devoteam supports 1 autonomous actions (custom playbooks) and approval is configurable. OpenText supports 1 autonomous actions (custom playbooks) and requires approval before acting.
How does Devoteam pricing compare to OpenText?
Devoteam pricing: Not published. OpenText pricing: Not published. Watch for with Devoteam: Devoteam MDR is described as outsourced SIEM platform operations, so buyers should model Sentinel and cloud log ingestion before contracting.; Public pages do not publish prices, minimum terms, MTTD/MTTR, service credits, SOC locations or formal MDR SLAs.. Watch for with OpenText: Co-managed model means the customer's team still does the actual containment work; No published SLA, contractual response commitments must be negotiated.
Should I choose Devoteam or OpenText?
Choose Devoteam if: european and EMEA buyers that want a cloud-focused MDR from a multi-cloud services firm. Choose OpenText if: sMB and lower mid-market organizations that want a SOC layer over their existing endpoint stack. Devoteam is not ideal for buyers that require public per-endpoint MDR pricing before sales engagement. OpenText is not ideal for buyers who need analysts to isolate endpoints or kill processes without customer approval.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.