Cipher vs Hitachi Cyber
Cipher and Hitachi Cyber are both Services firms that work with your existing tools. Cipher targets Mid-market and Enterprise organizations, while Hitachi Cyber serves Mid-market and Enterprise. Cipher includes 0 attack surfaces in base pricing (), compared to 6 for Hitachi Cyber (Endpoint, Cloud, SaaS, Identity, Network, OT/ICS).
Buyer brief
Cipher and Hitachi Cyber are both Services firms that work with your existing tools. Cipher targets Mid-market and Enterprise organizations, while Hitachi Cyber serves Mid-market and Enterprise. Cipher includes 0 attack surfaces in base pricing (), compared to 6 for Hitachi Cyber (Endpoint, Cloud, SaaS, Identity, Network, OT/ICS).
Hitachi Cyber offers broader coverage (6 surfaces vs. 0). Cipher may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Mid-market and enterprise buyers that want a managed service layered over existing security tools | Existing Hitachi enterprise customers consolidating security services with a vendor they already work with |
| Price | Custom quote | Custom quote |
| Response authority | 0/6 actions · Approval required | 6/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Mid-market and enterprise buyers that want a managed service layered over existing security tools
- Price
- Custom quote
- Response authority
- 0/6 actions · Approval required
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Existing Hitachi enterprise customers consolidating security services with a vendor they already work with
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | CipherTECH-AGNOSTIC | Hitachi CyberTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Customer EDR | CrowdStrikeSentinelOneMicrosoft Defender |
| SIEM integrations | None listed | Microsoft SentinelSplunkGoogle Chronicle |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: Not coveredSaaSSaaS: Not coveredNetNetwork: LimitedOTOT/IoT: Not covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Covered |
| Response | ||
| Response type | Guided Response | Active Remediation |
| Approval policy | Approval Required | Configurable |
| Response actions | Alert and notify only | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | Not offered | ✓ Included |
| SaaS apps | Not offered | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | Not offered | ✓ Included |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote. Cipher does not publish xMDR package pricing. | Custom quote, not published. Sold direct. |
| Hidden cost warnings | Cipher says xMDR works with the existing technology stack, so buyers should confirm which tools are included in the quote and what integration work is extra.. Public pages do not publish response SLAs, contract minimums or service-credit language.. The site names EDR and IPS/IDS integration but does not publish named vendor integrations.. Response wording is broad, so buyers should document pre-approved actions before go-live. | Pricing is fully custom, no public benchmarks to anchor negotiation. OT coverage routes through the new Krakow SOC and may change response timing if your assets sit elsewhere. Services span MDR, MSS and consulting under one roof, scope creep into adjacent services is easy |
| Data portability | Partial | Partial |
| Contract terms | Custom, xMDR Services, xMDR Platform | Annual, Multi-year |
| Channels | Portal | EmailPortalPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | ✓ |
| SOC regions | North AmericaEuropeLATAM | North AmericaEuropeAsia-Pacific |
| Onboarding | Cipher advertises 20 days for full service activation, but buyers should confirm scope and contract timing. | Not published |
| Industry focus | HealthcareProfessional ServicesPayments | Financial ServicesEnergyManufacturingTransportationHealthcarePublic Sector |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Cipher's Prosegur ownership, xMDR Platform, 24/7 SOC claim, six-SOC footprint, portal access and existing-stack positioning. Buyers should validate pricing, response authority, named integrations and SOC delivery details directly. | Hitachi Cyber has limited public review presence on G2, Gartner Peer Insights and PeerSpot for its MDR service specifically. Most independent coverage focuses on the Hitachi corporate parent or Above Security heritage rather than current customer experience. Buyers will need to lean on direct references. |
| Compliance | ISO 27001ISO 22301ISO 20000ISO 9001SOC 1SOC 2PCI DSSCREST | ISO 9001 (MSS)PCI QSA (Canada, US, LATAM, Caribbean)FIRST member |
| Certifications | ISO 27001ISO 22301ISO 20000ISO 9001SOC ISOC IIPCI QSAPCI ASVCRESTTF-CSIRTCIPHER-CSIRT RFC2350 | ISO 9001PCI QSAFIRST |
| Founded | – | 1999 |
| Data retention | Cipher says all platform information is online 24/7 and available from any device. No public standard MDR data-retention period was found. | Not published |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Cipher and Hitachi Cyber?
Cipher is a Services firm that is technology-agnostic (works with your existing tools). Hitachi Cyber is a Services firm that is technology-agnostic (works with your existing tools). Cipher covers 0 attack surfaces in base pricing vs. 6 for Hitachi Cyber.
How do Cipher and Hitachi Cyber differ in response capabilities?
Cipher supports 0 autonomous actions (none) and requires approval before acting. Hitachi Cyber supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Incident response is not included with Cipher and included with Hitachi Cyber.
How does Cipher pricing compare to Hitachi Cyber?
Cipher pricing: Not published. Hitachi Cyber pricing: Not published. Watch for with Cipher: Cipher says xMDR works with the existing technology stack, so buyers should confirm which tools are included in the quote and what integration work is extra.; Public pages do not publish response SLAs, contract minimums or service-credit language.. Watch for with Hitachi Cyber: Pricing is fully custom, no public benchmarks to anchor negotiation; OT coverage routes through the new Krakow SOC and may change response timing if your assets sit elsewhere.
Should I choose Cipher or Hitachi Cyber?
Choose Cipher if: mid-market and enterprise buyers that want a managed service layered over existing security tools. Choose Hitachi Cyber if: existing Hitachi enterprise customers consolidating security services with a vendor they already work with. Cipher is not ideal for buyers that need public MDR pricing before sales. Hitachi Cyber is not ideal for buyers who need published SLA commitments or independently validated detection metrics.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.