Bridewell vs Help AG
Bridewell is a Microsoft-ecosystem that works with your existing tools. Help AG is a Services firm that works with your existing tools. Bridewell targets Mid-market and Enterprise organizations; Help AG serves Mid-market and Enterprise. Bridewell includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 0 for Help AG ().
Buyer brief
Bridewell is a Microsoft-ecosystem that works with your existing tools. Help AG is a Services firm that works with your existing tools. Bridewell targets Mid-market and Enterprise organizations; Help AG serves Mid-market and Enterprise. Bridewell includes 5 attack surfaces in base pricing (Endpoint, Cloud, SaaS, Identity, Network), compared to 0 for Help AG ().
Bridewell (Microsoft-ecosystem) and Help AG (Services firm) serve different buyer profiles. Your decision depends on whether you prioritize Bridewell's strong choice for uk/eu critical national infrastructure needing microsoft-native mdr with ncsc/c... or Help AG's help ag fits middle east buyers that want sovereign mdr with local soc delivery, automation and d....
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Organizations with Microsoft 365 and Azure footprints wanting native Sentinel/Defender XDR managed services | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs |
| Price | Not published | Custom quote |
| Response authority | 4/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Full query access | Reports only |
| Warranty | None listed | None listed |
- Best fit
- Organizations with Microsoft 365 and Azure footprints wanting native Sentinel/Defender XDR managed services
- Price
- Not published
- Response authority
- 4/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Full query access
- Warranty
- None listed
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | BridewellTECH-AGNOSTIC | Help AGTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft Defender for EndpointCustomer choice of EDR (integrated via Sentinel) | None listed |
| SIEM integrations | Microsoft Sentinel | None listed |
| Coverage | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | IsolateContainDisable accountsCustom playbooks | Custom playbooks |
| IR included | Separate | ✓ Included |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | ✓ Included | ~ Limited |
| Identity | ✓ Included | ~ Limited |
| SaaS apps | ✓ Included | ~ Limited |
| Network | ✓ Included | ~ Limited |
| OT/ICS | + Optional | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom pricing based on environment size, coverage areas, and Microsoft licensing footprint. Offered via Azure Marketplace as managed service. Pricing model not publicly disclosed. | Custom quote. Help AG does not publish MDR package pricing. |
| Hidden cost warnings | Incident response is NOT included in base MDR, it is a separate 24/7 service. Requires Microsoft Sentinel and Defender XDR licensing (customer cost). OT/ICS coverage requires specialist engagement beyond standard MDR. UK/Europe focus, US expansion underway but limited North American SOC presence historically. I-Tracing merger (May 2025) introduces integration risks during transition period | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. |
| Data portability | Full | Partial |
| Contract terms | Annual, Multi-year | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response |
| Channels | EmailPortalPhone | |
| Data access | Full query access | Reports only |
| Dedicated analyst | – | – |
| SOC regions | EuropeNorth America | Middle East |
| Onboarding | Less than a week for MDR capabilities deployment | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. |
| Industry focus | EnergyUtilitiesTransportAviationGovernmentFinancial ServicesCritical National Infrastructure (CNI) | GovernmentCritical InfrastructureEnterprise |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | Limited public reviews due to CNI/government client base where testimonials are restricted. Published case studies from Northern Gas Networks and Manchester Airport Group praise technical depth and organized delivery. No G2/Gartner Peer Insights presence and zero Reddit mentions suggest limited visibility outside UK CNI and public sector markets. Hard to assess independently. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. |
| Compliance | ISO 27001ISO 27701ISO 9001ISO 22301Cyber Essentials PlusCREST SOCCREST CSIRNCSC AssuredISA/IEC 62443GDPRPCI DSS | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC |
| Certifications | ISO 27001ISO 27701ISO 9001ISO 22301Cyber Essentials PlusCREST SOC (SOC accreditation)CREST CSIR (Cyber Security Incident Response)CREST Intelligence-led Penetration TestingCREST Penetration TestingCREST Vulnerability AssessmentCREST Incident ExercisingNCSC CHECK (penetration testing)NCSC CIR (Cyber Incident Response, Standard Level)NCSC CIE (Cyber Incident Exercising)NCSC Cyber Resilience AuditNCSC Risk Management ConsultancyNCSC Audit and ReviewNCSC Security Architecture ConsultancyMicrosoft Solutions Partner for Security (Cloud Security and Threat Protection specialisms)Microsoft Verified Managed XDR Solution | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR |
| Founded | 2013 | 2005 |
| Data retention | Not publicly disclosed. Determined by customer's own Microsoft Sentinel workspace retention settings and contract terms. | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Bridewell and Help AG?
Bridewell is a Microsoft-ecosystem that is technology-agnostic (works with your existing tools). Help AG is a Services firm that is technology-agnostic (works with your existing tools). Bridewell covers 5 attack surfaces in base pricing vs. 0 for Help AG.
How do Bridewell and Help AG differ in response capabilities?
Bridewell supports 4 autonomous actions (account disable, custom playbooks, endpoint isolation, network containment) and approval is configurable. Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable. Incident response is not included with Bridewell and included with Help AG.
How does Bridewell pricing compare to Help AG?
Bridewell pricing: Custom-quoted pricing. Help AG pricing: Not published. Watch for with Bridewell: Incident response is NOT included in base MDR, it is a separate 24/7 service; Requires Microsoft Sentinel and Defender XDR licensing (customer cost). Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture..
Should I choose Bridewell or Help AG?
Choose Bridewell if: uK and European Critical National Infrastructure organizations (energy, transport, utilities, government) needing NCSC/CREST-assured MDR. Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Bridewell is not ideal for organizations requiring multi-vendor, platform-agnostic MDR beyond the Microsoft ecosystem. Help AG is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.