Blackpoint Cyber vs Help AG
Blackpoint Cyber is a MSP-channel that requires its own security platform. Help AG is a Services firm that works with your existing tools. Blackpoint Cyber targets SMB and Mid-market organizations; Help AG serves Mid-market and Enterprise. Blackpoint Cyber includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 0 for Help AG ().
Buyer brief
Blackpoint Cyber is a MSP-channel that requires its own security platform. Help AG is a Services firm that works with your existing tools. Blackpoint Cyber targets SMB and Mid-market organizations; Help AG serves Mid-market and Enterprise. Blackpoint Cyber includes 2 attack surfaces in base pricing (Endpoint, Network), compared to 0 for Help AG ().
Blackpoint Cyber is the choice if you want a single-vendor stack with deep integration. Help AG is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | MSPs seeking a purpose-built MDR platform with autonomous SOC response for their SMB clients | Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs |
| Price | $8-15/endpoint/mo | Custom quote |
| Response authority | 4/6 actions · No approval | 1/6 actions · Configurable |
| Stack | Requires own platform | Works with existing stack |
| Data access | Dashboards | Reports only |
| Warranty | None listed | None listed |
- Best fit
- MSPs seeking a purpose-built MDR platform with autonomous SOC response for their SMB clients
- Price
- $8-15/endpoint/mo
- Response authority
- 4/6 actions · No approval
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
Detailed comparison
| FIELD | Blackpoint CyberPLATFORM | Help AGTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | SMB, Mid-market | Mid-market, Enterprise |
| Sentiment | Positive | Mixed |
| Your stack | ||
| Approach | Requires their platform | Works with your tools |
| EDR integrations | Blackpoint EDR AgentSentinelOneMicrosoft DefenderBitdefenderSophosCrowdStrikeCylanceWebrootMalwarebytes/ThreatDown | None listed |
| SIEM integrations | LogIC (native logging/compliance) | None listed |
| Coverage | EPEndpoint: CoveredCloudCloud: Optional add-onIDIdentity: Optional add-onSaaSSaaS: Optional add-onNetNetwork: CoveredOTOT/IoT: Not covered | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: LimitedOTOT/IoT: Limited |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Fully Autonomous | Configurable |
| Response actions | IsolateKill processContainDisable accounts | Custom playbooks |
| IR included | ✓ Included | ✓ Included |
| Cost | ||
| Price range | Third-party/partner-reported $8-15/endpoint/month. Volume discounts for 50+ endpoints with 1-year commitment. | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | Yes | No |
| Endpoints | ✓ Included | ~ Limited |
| Cloud workloads | + Optional | ~ Limited |
| Identity | + Optional | ~ Limited |
| SaaS apps | + Optional | ~ Limited |
| Network | ✓ Included | ~ Limited |
| OT/ICS | Not offered | ~ Limited |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Per-endpoint, monthly billing (MSP channel model) | Custom quote. Help AG does not publish MDR package pricing. |
| Hidden cost warnings | Pricing not publicly listed, requires custom quote through MSP. All payments non-cancellable and non-refundable per reseller agreement. Volume pricing (50+ endpoints) requires 1-year commitment. LogIC logging/compliance and Cloud MDR are separate purchases. Cannot buy direct. Must go through an MSP partner.. CompassOne Standard vs Essentials tier split means some features cost extra | Public pages do not publish MDR pricing, contract minimums or service-credit language.. The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture.. Response Automation-as-a-Service is named separately, so containment actions, permissions and cost should be written into the quote.. Help AG lists a broad cybersecurity portfolio around MDR, so buyers should separate included MDR scope from SecOps, CTEM, DFIR, advisory and cloud-security projects.. Public pages cite MTTD and MTTR improvement without figures, so buyers should ask for contractual metrics rather than relying on marketing claims. |
| Data portability | Limited | Partial |
| Contract terms | Month-to-month, Annual (required for volume 50+ endpoints) | Custom, Managed Detection and Response, Response Automation-as-a-Service, Digital Forensics and Incident Response |
| Channels | EmailPortalPhone | |
| Data access | Dashboards | Reports only |
| Dedicated analyst | ✓ | – |
| SOC regions | North America | Middle East |
| Onboarding | Minutes per Blackpoint marketing. User reviews confirm quick, straightforward setup. | Not published. Help AG says Unicorn supports rapid deployment of threat detection content and playbooks, but no standard MDR onboarding duration was found. |
| Industry focus | Managed Service ProvidersHealthcareFinancial ServicesRetailGovernment | GovernmentCritical InfrastructureEnterprise |
| MTTD | Not published | Not published |
| MTTR | Average 16 minutes for on-premises incidents, 7 minutes for cloud incidents. Overall ~27 minutes including partner phone call after threat elimination. | Not published |
| Community view | G2 4.7/5 (257 reviews) and Grid Leader with 23 badges (Spring 2025). PeerSpot 9.0/10. MSPs praise the autonomous response model, easy deployment and channel-first approach. Recurring complaints about portal usability, limited SOC transparency and no Linux support. Glassdoor 3.6/5 flags analyst burnout concerns. | No meaningful MDR-specific buyer-review signal was found in major English-language review communities during this pass. The public buyer case rests on Help AG's Middle East focus, e& enterprise ownership, sovereign UAE and KSA SOCs, 800+ certified experts, response automation, threat hunting and DFIR integration. Buyers should validate pricing, exact response authority, SLA figures and data-residency terms directly. |
| Compliance | SOC 2 Type IIGDPRPCI DSSHIPAA/HITECH | ISO 27001ISO 22301ISO 20000-1ISO 27035-2NCASAMADESC |
| Certifications | SOC 2 Type II | ISO-certified sovereign SOCsISO 27001:2022ISO 22301:2019ISO 20000-1:2018ISO 27035-2:2023SOC CMM Level 3CREST-certified DFIR |
| Founded | 2014 | 2005 |
| Data retention | 365 days encrypted log storage via LogIC (AES-256, read-only, 3 zones). Extended retention available. | Help AG says MDR services are fully delivered within the region and aligned with data-residency and regulatory requirements. No standard public MDR log-retention period was found. |
| API available | ✓ | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Blackpoint Cyber and Help AG?
Blackpoint Cyber is a MSP-channel that is platform-native (requires their own security stack). Help AG is a Services firm that is technology-agnostic (works with your existing tools). Blackpoint Cyber covers 2 attack surfaces in base pricing vs. 0 for Help AG.
How do Blackpoint Cyber and Help AG differ in response capabilities?
Blackpoint Cyber supports 4 autonomous actions (account disable, endpoint isolation, network containment, process termination) and acts without approval. Help AG supports 1 autonomous actions (custom playbooks) and approval is configurable.
How does Blackpoint Cyber pricing compare to Help AG?
Blackpoint Cyber pricing: Third-party/partner-reported $8-15/endpoint/month. Volume discounts for 50+ endpoints with 1-year commitment.. Help AG pricing: Not published. Watch for with Blackpoint Cyber: Pricing not publicly listed, requires custom quote through MSP; All payments non-cancellable and non-refundable per reseller agreement. Watch for with Help AG: Public pages do not publish MDR pricing, contract minimums or service-credit language.; The service is positioned for sovereign UAE and KSA delivery, so buyers outside the region should confirm availability and data-residency architecture..
Should I choose Blackpoint Cyber or Help AG?
Choose Blackpoint Cyber if: mSPs seeking a purpose-built MDR platform with autonomous SOC response for their SMB clients. Choose Help AG if: middle East buyers that want MDR delivered from UAE and KSA sovereign SOCs. Blackpoint Cyber is not ideal for enterprises buying MDR directly, not through an MSP channel. Blackpoint does not sell direct.. Help AG is not ideal for buyers that need public MDR pricing before sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.