ThreatLocker Cyber Hero MDR
Zero Trust MDR with 60-second response time, US-based SOC, and $2-5/user pricing
Last updated: October 30, 2025
Overview
ThreatLocker Cyber Hero MDR delivers Zero Trust managed detection and response through 24/7/365 US-based SOC operations with 60-second average response time. Founded in 2017 in Orlando, Florida, ThreatLocker serves 50,000+ organizations and protects over one million endpoints through its allowlisting-based platform and Detect EDR technology with transparent pricing from $2-5 per user per month.
Key Facts:
- 60-second average response time with 100% US-based SOC team
- 50,000+ organizations protected with over one million endpoints globally
- Transparent pricing: $2-5 per user per month based on risk environment
- Zero Trust Endpoint Protection Platform with default deny approach
- 24/7/365 operations center with 30-second call response commitment
- Founded in 2017 by Danny Jenkins, Sami Jenkins, and John Carolan
- Data centers in Orlando, Chicago, Virginia, Toronto, Dublin, Australia, Dubai, Saudi Arabia
Service Focus
Response Operations
Integrations
Commercial Terms
Compliance
Known Limitations
Service Constraints
- May require ThreatLocker Detect EDR as prerequisite, limiting platform flexibility
- 50-device minimum requirement may not be suitable for smaller organizations
- Platform dependency may limit integration with existing non-ThreatLocker security tools
- 100% US-based SOC operations may not meet some global regulatory requirements
- Limited granular exclusion capabilities may require vendor assistance for complex configurations
- Alert management may require working directly with ThreatLocker team for some scenarios
Technical Requirements
- Prerequisite deployment of ThreatLocker Detect EDR across all endpoints
- Platform appears focused on traditional IT environments with limited OT/ICS specific features
- Cloud workload support currently limited to Microsoft 365 with expansion planned
- Remote access scenarios may require manual confirmation processes for some operations
- Integration complexity may vary based on existing security infrastructure alignment
- Minimum system requirements include specific OS versions and hardware specifications
Resources & Attachments
Documents
Case Studies
Related Resources
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Information Source: Provider information compiled and verified by the MDRProviders.io research team from public sources including official websites, documentation, press releases, and industry reports. Last updated: October 30, 2025
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