ThreatLocker vs ESET: MDR Comparison 2026
Detailed comparison of ThreatLocker and ESET managed detection and response services. Compare response capabilities, SLA, coverage, integrations, and compliance.
Winner by Category
Response Level
Tie
Same level
SLA Speed
Tie
Same speed
Coverage Breadth
ESET
5 vs 3 surfaces
Integrations
ESET
More integration options
Criteria
Unmatched price-to-value ratio for Zero Trust MDR. The $2-5/user pricing with 60-second response time makes it the most affordable MDR option, ideal for MSPs and SMBs already using or willing to adopt ThreatLocker.
Strong SMB-focused MDR built on 30+ years of threat research, with fast 20-minute response times and accessible 25-device minimum. Best for organizations already in or willing to adopt the ESET ecosystem.
Response Type
Active Remediation
Active Remediation
Approval Policy
Configurable
Configurable
Auto-Isolate
✓
✓
Kill Process
✓
✓
IR Included
Separate
✓ Included
Response SLA
60-second average response time
20m
24/7 Coverage
✓ Yes
✓ Yes
Channels
EmailPortalPhone
EmailPortalPhone
Data Access
Dashboards
Dashboards
Model
Per-user per-month tiered pricing
Per-seat/device, custom-quoted; available as add-on to ESET PROTECT Enterprise or Elite tiers. MSP pricing with daily billing or monthly invoicing.
Price Range
$2-$5 per user per month for MDR add-on
Custom-quoted based on environment and device count; volume discounts available
Minimum Seats
None
25
Threat Hunting
Extra cost
✓ Included
Overall
Very Positive
Positive
Summary
9.2/10 on PeerSpot with 100% willingness to recommend. MSPs praise the value proposition and support quality. Zero Trust approach is highly regarded. Interface speed and complexity are noted concerns.
Recognized as Market Leader and Product Leader in MDR by KuppingerCole 2024. Praised for fast 20-minute response times, strong threat intelligence from 30+ years of research, and good SMB accessibility. Criticized for UI/UX issues and the ESET console interface being unintuitive for US users.
ThreatLocker vs ESET: Which Should You Choose?
Choose ThreatLocker if:
- You need active remediation
- 60-second average response time response time meets your needs
- You prefer platform native solutions
- Your org size: Mid-market / SMB / Enterprise
Choose ESET if:
- You need active remediation
- 20m response time meets your needs
- You prefer platform native solutions
- Your org size: SMB / Mid-market / Enterprise
FAQ
What's the main difference between ThreatLocker and ESET?
Key differences: response model (Active Remediation vs Active Remediation), SLA (60-second average response time vs 20m), and approach (Platform Native vs Platform Native).