Thales (S21sec) vs VikingCloud
Thales (S21sec) is a Services firm that works with your existing tools. VikingCloud is a Platform vendor that requires its own security platform. Thales (S21sec) targets Enterprise organizations; VikingCloud serves SMB and Mid-market.
Buyer brief
Thales (S21sec) is a Services firm that works with your existing tools. VikingCloud is a Platform vendor that requires its own security platform. Thales (S21sec) targets Enterprise organizations; VikingCloud serves SMB and Mid-market.
VikingCloud is the choice if you want a single-vendor stack with deep integration. Thales (S21sec) is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response | Retail, hospitality, and financial services organizations where PCI DSS compliance is the primary driver for buying MDR |
| Price | Custom quote | Not published |
| Response authority | 2/6 actions · Configurable | 1/6 actions · Configurable |
| Stack | Works with existing stack | Requires own platform |
| Data access | Reports only | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Retail, hospitality, and financial services organizations where PCI DSS compliance is the primary driver for buying MDR
- Price
- Not published
- Response authority
- 1/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | Thales (S21sec)TECH-AGNOSTIC | VikingCloudPLATFORM |
|---|---|---|
| Fit | ||
| Target size | Enterprise | SMB, Mid-market |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Requires their platform |
| EDR integrations | Customer endpoint security tools | VikingCloud Endpoint Security |
| SIEM integrations | Customer SIEM platformsThales SOC tooling | VikingCloud Managed SIEM |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Covered | EPEndpoint: CoveredCloudCloud: Not coveredIDIdentity: LimitedSaaSSaaS: Not coveredNetNetwork: CoveredOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Guided Response |
| Approval policy | Configurable | Configurable |
| Response actions | ContainCustom playbooks | Quarantine |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | Yes |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | Not offered |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | ~ Limited | Not offered |
| Network | ✓ Included | ✓ Included |
| OT/ICS | ✓ Included | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote for Thales Cyber Detection and Response, Managed Security Services, SOC and MDR. Public prices are not published. | Custom pricing, not publicly disclosed. VikingCloud uses quote-based pricing requiring direct sales consultation. |
| Hidden cost warnings | The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.. Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs.. Thales offers a broad cybersecurity services portfolio; buyers should separate base MDR scope from CTI, DRPS, DFIR, CERT, ICS monitoring and advisory services.. Named endpoint, identity and cloud containment actions are not public and should be confirmed tool by tool.. Data retention, raw log access, offboarding and detection-content export rights are not described publicly. | Pricing is completely opaque: no public ranges, no published minimums, quote-only. Requires VikingCloud's proprietary endpoint agent (Bitdefender-based), replacing your existing EDR. DFIR incident response is a separate retainer, not included in base MDR. The 4M customer base is mostly compliance clients. Ask how many are active MDR customers to gauge service maturity. |
| Data portability | Partial | Limited |
| Contract terms | Custom cyber detection and response engagement, Managed Security Services, SOC and MDR, Critical-infrastructure cybersecurity services | Annual |
| Channels | EmailPhonePortal | EmailPhonePortal |
| Data access | Reports only | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | EuropeMEAAPAC | North AmericaEuropeAsia-Pacific |
| Onboarding | Not published. Thales describes customer-centric service roadmaps and selecting/deploying detection and response technologies, but no standard MDR onboarding timeline. | Not published. Agent installation is described as one-click download. |
| Industry focus | Critical InfrastructureGovernmentDefenseEnergyManufacturingAviationSpaceFinancial ServicesTelecommunicationsHealthcareTransportationAutomotiveUtilitiesMaritime | RetailQuick Service RestaurantsFinancial ServicesHospitalityHealthcareTravel and Tourism |
| MTTD | Not published | Not published |
| MTTR | Not published | Less than 30 minutes (vendor blog claim, not independently validated) |
| Community view | The current public evidence is strong for Thales-branded global SOC, MDR, CTI, DFIR and critical-infrastructure detection and response, but weak for S21sec as a standalone public MDR brand. Buyers should validate current delivery model, SOC location, response authority, pricing and whether the contract is with Thales/S21sec in the relevant country. | Very limited public reviews for VikingCloud's MDR service specifically. The company is established in PCI compliance consulting (100+ QSAs, 35-year heritage) but has near-zero visibility in practitioner communities discussing MDR. No Reddit discussions found. Four customer testimonials on Featured Customers are positive but compliance-focused, not about detection and response quality. |
| Compliance | DORATIBER-EUPCI DSSEASA Part-ISEASAICAOUNECE | PCI DSSISO 27001SOC 2 |
| Certifications | 8 threat intelligence and AI-driven SOCs around the worldSOCs in France, Morocco, the Netherlands, Belgium and Luxembourg, Portugal and Spain, and New Zealand and Australia | PCI QSA (Qualified Security Assessor Company)PCI ASV (Approved Scanning Vendor)PCI PFI (Payment Card Industry Forensic Investigator) |
| Founded | – | 1989 |
| Data retention | Not published. Public pages do not describe default log retention, raw log access, storage tiers or export terms for Thales SOC and MDR. | Not published |
| API available | – | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Thales (S21sec) and VikingCloud?
Thales (S21sec) is a Services firm that is technology-agnostic (works with your existing tools). VikingCloud is a Platform vendor that is platform-native (requires their own security stack).
How do Thales (S21sec) and VikingCloud differ in response capabilities?
Thales (S21sec) supports 2 autonomous actions (custom playbooks, network containment) and approval is configurable. VikingCloud supports 1 autonomous actions (file quarantine) and approval is configurable. Incident response is included with Thales (S21sec) and not included with VikingCloud.
How does Thales (S21sec) pricing compare to VikingCloud?
Thales (S21sec) pricing: Not published. VikingCloud pricing: Custom-quoted pricing. Watch for with Thales (S21sec): The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.; Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs.. Watch for with VikingCloud: Pricing is completely opaque: no public ranges, no published minimums, quote-only; Requires VikingCloud's proprietary endpoint agent (Bitdefender-based), replacing your existing EDR.
Should I choose Thales (S21sec) or VikingCloud?
Choose Thales (S21sec) if: critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response. Choose VikingCloud if: retail, hospitality, and financial services organizations where PCI DSS compliance is the primary driver for buying MDR. Thales (S21sec) is not ideal for buyers that need a standalone legacy S21sec-branded MDR package. VikingCloud is not ideal for organizations with existing EDR investments wanting vendor-agnostic MDR (VikingCloud requires their own endpoint agent).
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.