Thales (S21sec) vs Trend Micro
Thales (S21sec) is a Services firm that works with your existing tools. Trend Micro is a Platform vendor that requires its own security platform. Thales (S21sec) targets Enterprise organizations; Trend Micro serves Mid-market and Enterprise. Thales (S21sec) includes 2 attack surfaces in base pricing (Network, OT/ICS), compared to 5 for Trend Micro (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
Thales (S21sec) is a Services firm that works with your existing tools. Trend Micro is a Platform vendor that requires its own security platform. Thales (S21sec) targets Enterprise organizations; Trend Micro serves Mid-market and Enterprise. Thales (S21sec) includes 2 attack surfaces in base pricing (Network, OT/ICS), compared to 5 for Trend Micro (Endpoint, Cloud, SaaS, Identity, Network).
Trend Micro is the choice if you want a single-vendor stack with deep integration. Thales (S21sec) is better if you have existing tools and want flexibility.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response | Mid-market and enterprise organizations (251+ users) already invested in Trend Micro ecosystem |
| Price | Custom quote | Custom quote |
| Response authority | 2/6 actions · Configurable | 6/6 actions · Configurable |
| Stack | Works with existing stack | Requires own platform |
| Data access | Reports only | Full query access |
| Warranty | None listed | None listed |
- Best fit
- Critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response
- Price
- Custom quote
- Response authority
- 2/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Reports only
- Warranty
- None listed
- Best fit
- Mid-market and enterprise organizations (251+ users) already invested in Trend Micro ecosystem
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Requires own platform
- Data access
- Full query access
- Warranty
- None listed
Detailed comparison
| FIELD | Thales (S21sec)TECH-AGNOSTIC | Trend MicroPLATFORM |
|---|---|---|
| Fit | ||
| Target size | Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Positive |
| Your stack | ||
| Approach | Works with your tools | Requires their platform |
| EDR integrations | Customer endpoint security tools | Trend Micro |
| SIEM integrations | Customer SIEM platformsThales SOC tooling | SplunkMicrosoft Sentinel |
| Coverage | EPEndpoint: LimitedCloudCloud: LimitedIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Covered | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | ContainCustom playbooks | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Not publicly disclosed. Custom pricing via quote. |
| Minimum seats | None | 251 |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | Yes |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | ~ Limited | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | ~ Limited | ✓ Included |
| Network | ✓ Included | ✓ Included |
| OT/ICS | ✓ Included | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | Not disclosed | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Custom quote for Thales Cyber Detection and Response, Managed Security Services, SOC and MDR. Public prices are not published. | Credit-based system under 12-month contract. Tiered pricing by user count (251-500, 501-1,000, 1,001-2,000). Credits drawn down monthly. PAYG available for additional usage beyond credits. |
| Hidden cost warnings | The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.. Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs.. Thales offers a broad cybersecurity services portfolio; buyers should separate base MDR scope from CTI, DRPS, DFIR, CERT, ICS monitoring and advisory services.. Named endpoint, identity and cloud containment actions are not public and should be confirmed tool by tool.. Data retention, raw log access, offboarding and detection-content export rights are not described publicly. | Minimum 251 users eliminates small businesses. Best performance requires full Trend Vision One stack. Third-party EDR integration is less effective.. Extended data retention (beyond 30 days) costs extra, up to 365 days available. Credit model means unused credits expire at contract end unless moved to other Trend solutions |
| Data portability | Partial | Partial |
| Contract terms | Custom cyber detection and response engagement, Managed Security Services, SOC and MDR, Critical-infrastructure cybersecurity services | Annual, PAYG |
| Channels | EmailPhonePortal | EmailPortalPhone |
| Data access | Reports only | Full query access |
| Dedicated analyst | – | – |
| SOC regions | EuropeMEAAPAC | North AmericaEuropeAsia-Pacific |
| Onboarding | Not published. Thales describes customer-centric service roadmaps and selecting/deploying detection and response technologies, but no standard MDR onboarding timeline. | Requires Vision One deployment before MDR onboarding. Specific timeline not published. |
| Industry focus | Critical InfrastructureGovernmentDefenseEnergyManufacturingAviationSpaceFinancial ServicesTelecommunicationsHealthcareTransportationAutomotiveUtilitiesMaritime | Financial ServicesHealthcareManufacturingGovernmentEnergy |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | The current public evidence is strong for Thales-branded global SOC, MDR, CTI, DFIR and critical-infrastructure detection and response, but weak for S21sec as a standalone public MDR brand. Buyers should validate current delivery model, SOC location, response authority, pricing and whether the contract is with Thales/S21sec in the relevant country. | Gartner Magic Quadrant Leader for 20 consecutive years in endpoint protection. Vision One rated 8.6/10 on PeerSpot, ranked #2 in XDR. MITRE ATT&CK 2024: 100% detection with 86% actionable rate. Praised for unified visibility and platform breadth. Criticized for requiring Trend platform commitment and pooled analyst model. |
| Compliance | DORATIBER-EUPCI DSSEASA Part-ISEASAICAOUNECE | SOC 2 Type IIISO 27001FedRAMPHIPAAGDPR |
| Certifications | 8 threat intelligence and AI-driven SOCs around the worldSOCs in France, Morocco, the Netherlands, Belgium and Luxembourg, Portugal and Spain, and New Zealand and Australia | SOC 2 Type IIISO 27001FedRAMPGartner Magic Quadrant Leader (Endpoint Protection, 20 consecutive years)MITRE ATT&CK Evaluations participant (2024) |
| Founded | – | 1988 |
| Data retention | Not published. Public pages do not describe default log retention, raw log access, storage tiers or export terms for Thales SOC and MDR. | 30 days default for raw data, up to 365 days with extended storage. Alert workbenches retained 180 days. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between Thales (S21sec) and Trend Micro?
Thales (S21sec) is a Services firm that is technology-agnostic (works with your existing tools). Trend Micro is a Platform vendor that is platform-native (requires their own security stack). Thales (S21sec) covers 2 attack surfaces in base pricing vs. 5 for Trend Micro.
How do Thales (S21sec) and Trend Micro differ in response capabilities?
Thales (S21sec) supports 2 autonomous actions (custom playbooks, network containment) and approval is configurable. Trend Micro supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Incident response is included with Thales (S21sec) and not included with Trend Micro.
How does Thales (S21sec) pricing compare to Trend Micro?
Thales (S21sec) pricing: Not published. Trend Micro pricing: Not publicly disclosed. Custom pricing via quote. (251-seat minimum). Watch for with Thales (S21sec): The current S21sec domain routes to Thales-branded services, so buyers wanting legacy S21sec-specific delivery should confirm contracting entity, SOC location and delivery team.; Public pages do not publish prices, minimum terms, service credits, MTTD/MTTR or formal MDR SLAs.. Watch for with Trend Micro: Minimum 251 users eliminates small businesses; Best performance requires full Trend Vision One stack. Third-party EDR integration is less effective..
Should I choose Thales (S21sec) or Trend Micro?
Choose Thales (S21sec) if: critical infrastructure and public-sector buyers that need Thales/S21sec regional cyber detection and response. Choose Trend Micro if: mid-market and enterprise organizations (251+ users) already invested in Trend Micro ecosystem. Thales (S21sec) is not ideal for buyers that need a standalone legacy S21sec-branded MDR package. Trend Micro is not ideal for small businesses under 251 users (minimum requirement eliminates SMBs).
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.