r-tec IT Security vs Truesec
r-tec IT Security and Truesec are both Services firms that work with your existing tools. r-tec IT Security targets Mid-market and Enterprise organizations, while Truesec serves Mid-market and Enterprise. r-tec IT Security includes 0 attack surfaces in base pricing (), compared to 5 for Truesec (Endpoint, Cloud, SaaS, Identity, Network).
Buyer brief
r-tec IT Security and Truesec are both Services firms that work with your existing tools. r-tec IT Security targets Mid-market and Enterprise organizations, while Truesec serves Mid-market and Enterprise. r-tec IT Security includes 0 attack surfaces in base pricing (), compared to 5 for Truesec (Endpoint, Cloud, SaaS, Identity, Network).
Truesec offers broader coverage (5 surfaces vs. 0). r-tec IT Security may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | German mid-market and enterprise buyers that want MDR from a services firm with incident-response depth | Nordic enterprises wanting the largest regional SOC with local language support |
| Price | Custom quote | Not published |
| Response authority | 1/6 actions · Configurable | 5/6 actions · Configurable |
| Stack | Works with existing stack | Works with existing stack |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- German mid-market and enterprise buyers that want MDR from a services firm with incident-response depth
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- Nordic enterprises wanting the largest regional SOC with local language support
- Price
- Not published
- Response authority
- 5/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | r-tec IT SecurityTECH-AGNOSTIC | TruesecTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | Mid-market, Enterprise |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | Microsoft Defender XDR CrowdStrike | Microsoft DefenderSentinelOnePalo Alto Cortex CrowdStrike |
| SIEM integrations | Exabeam Microsoft Sentinel | CrowdStrike Falcon LogScaleSplunk Microsoft Sentinel |
| Coverage | EPEndpoint: LimitedCloudCloud: Not coveredIDIdentity: LimitedSaaSSaaS: Not coveredNetNetwork: LimitedOTOT/IoT: Optional add-on | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: CoveredSaaSSaaS: CoveredNetNetwork: CoveredOTOT/IoT: Optional add-on |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainQuarantineCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Not published |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | No |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | Not offered | ✓ Included |
| Identity | ~ Limited | ✓ Included |
| SaaS apps | Not offered | ✓ Included |
| Network | ~ Limited | ✓ Included |
| OT/ICS | + Optional | + Optional |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤1 hour | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Tiered custom quote. r-tec publishes Basic and Premium MDR tiers but does not publish prices. | Fixed fee per endpoint. No log volume or retention surcharges. No public pricing for any tier. |
| Hidden cost warnings | Premium is required for 24x7 service times and the 1-hour qualification and First Response target.. Basic still has 24x7 automated detection and alerting, but human service hours are Monday-Friday, 8:00-18:00.. Public pages do not publish prices or contract minimums.. Optional direct response should be converted into a written pre-approval matrix.. Endpoint telemetry may depend on contracted CrowdStrike, Microsoft Defender XDR or Managed EDR scope.. OT MDR and Managed EDR are separate named services, so buyers should confirm whether they are included or quoted separately. | No public pricing for any tier, requires sales engagement for any estimate. IR is a separate retainer on Core and Enterprise, only Black includes it. US customers may get a different experience since bulk of 350+ specialists are in Europe |
| Data portability | Partial | Partial |
| Contract terms | Basic, Premium, Custom | Annual, Multi-year |
| Channels | EmailPhone | PortalEmailPhoneTeamsSlack |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | ✓ |
| SOC regions | Europe | EuropeNorth America |
| Onboarding | r-tec says site collectors support simple and fast implementation, but no standard public onboarding duration was found. | 72 hours for Core and Enterprise. Black tier not disclosed. |
| Industry focus | Critical InfrastructureEnergyManufacturingOperational TechnologyHealthcareFinancial ServicesPublic SectorLogisticsAutomotiveChemicalsPharmaceuticals | Financial ServicesGovernmentHealthcareEnergyCritical Infrastructure |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | r-tec has limited MDR-specific public review volume. The public buyer case rests on German delivery, a published IT MDR service, a separate OT MDR service, BSI APT-response status and clear Basic versus Premium service-level targets. Buyers should validate exact response authority, pricing, OT scope and the operating model behind Premium 24x7 service. | Effectively unrateable. No public reviews on G2, PeerSpot, or Gartner Peer Insights. Not in Forrester Wave or Gartner MQ for MDR. No Reddit mentions. Strong Nordic reputation based on vendor claims and partner references (EY, Microsoft MISA), but impossible to validate through independent peer feedback. |
| Compliance | ISO 27001ISO 9001KRITISGDPR | ISO 27001ISO 9001ISO 14001MISA (Microsoft Intelligent Security Association) |
| Certifications | ISO 27001ISO 9001BSI-certified APT Response service providerEcoVadis Bronze group certification | ISO 27001ISO 9001ISO 14001 |
| Founded | 1996 | 2005 |
| Data retention | Not published as a standard MDR retention period. r-tec says Exabeam is operated as a cloud service from a German GDPR-compliant data center. | Included in fixed fee, no log volume or retention surcharges. Specific retention periods not disclosed. |
| API available | – | ✓ |
| Website | Visit → | Visit → |
FAQ
What is the main difference between r-tec IT Security and Truesec?
r-tec IT Security is a Services firm that is technology-agnostic (works with your existing tools). Truesec is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: r-tec IT Security offers ≤1 hour, Truesec offers Not disclosed. r-tec IT Security covers 0 attack surfaces in base pricing vs. 5 for Truesec.
How do r-tec IT Security and Truesec differ in response capabilities?
r-tec IT Security supports 1 autonomous actions (custom playbooks) and approval is configurable. Truesec supports 5 autonomous actions (custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Incident response is included with r-tec IT Security and not included with Truesec.
How does r-tec IT Security pricing compare to Truesec?
r-tec IT Security pricing: Not published. Truesec pricing: Custom-quoted pricing. Watch for with r-tec IT Security: Premium is required for 24x7 service times and the 1-hour qualification and First Response target.; Basic still has 24x7 automated detection and alerting, but human service hours are Monday-Friday, 8:00-18:00.. Watch for with Truesec: No public pricing for any tier, requires sales engagement for any estimate; IR is a separate retainer on Core and Enterprise, only Black includes it.
Should I choose r-tec IT Security or Truesec?
Choose r-tec IT Security if: german mid-market and enterprise buyers that want MDR from a services firm with incident-response depth. Choose Truesec if: nordic enterprises wanting the largest regional SOC with local language support. r-tec IT Security is not ideal for buyers that need public price cards or contract minimums before sales engagement. Truesec is not ideal for uS-based organizations wanting a fully staffed local SOC (bulk of specialists in Europe).
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.