r-tec IT Security vs Total Assure
r-tec IT Security and Total Assure are both Services firms that work with your existing tools. r-tec IT Security targets Mid-market and Enterprise organizations, while Total Assure serves SMB and Mid-market. r-tec IT Security includes 0 attack surfaces in base pricing (), compared to 3 for Total Assure (Endpoint, Cloud, Network).
Buyer brief
r-tec IT Security and Total Assure are both Services firms that work with your existing tools. r-tec IT Security targets Mid-market and Enterprise organizations, while Total Assure serves SMB and Mid-market. r-tec IT Security includes 0 attack surfaces in base pricing (), compared to 3 for Total Assure (Endpoint, Cloud, Network).
Total Assure offers broader coverage (3 surfaces vs. 0). r-tec IT Security may suit teams that need depth over breadth.
At a glance
| FIELD |  |  |
|---|---|---|
| Best fit | German mid-market and enterprise buyers that want MDR from a services firm with incident-response depth | SMBs that want an outsourced security team with U.S.-based 24/7 SOC coverage |
| Price | Custom quote | Custom quote |
| Response authority | 1/6 actions · Configurable | 6/6 actions · Configurable |
| Stack | Works with existing stack | Own agent required |
| Data access | Dashboards | Dashboards |
| Warranty | None listed | None listed |
- Best fit
- German mid-market and enterprise buyers that want MDR from a services firm with incident-response depth
- Price
- Custom quote
- Response authority
- 1/6 actions · Configurable
- Stack
- Works with existing stack
- Data access
- Dashboards
- Warranty
- None listed
- Best fit
- SMBs that want an outsourced security team with U.S.-based 24/7 SOC coverage
- Price
- Custom quote
- Response authority
- 6/6 actions · Configurable
- Stack
- Own agent required
- Data access
- Dashboards
- Warranty
- None listed
Detailed comparison
| FIELD | r-tec IT SecurityTECH-AGNOSTIC | Total AssureTECH-AGNOSTIC |
|---|---|---|
| Fit | ||
| Target size | Mid-market, Enterprise | SMB, Mid-market |
| Sentiment | Mixed | Mixed |
| Your stack | ||
| Approach | Works with your tools | Works with your tools |
| EDR integrations | CrowdStrikeMicrosoft Defender XDR | SentinelOne |
| SIEM integrations | ExabeamMicrosoft Sentinel | Splunk |
| Coverage | EPEndpoint: LimitedCloudCloud: Not coveredIDIdentity: LimitedSaaSSaaS: Not coveredNetNetwork: LimitedOTOT/IoT: Optional add-on | EPEndpoint: CoveredCloudCloud: CoveredIDIdentity: LimitedSaaSSaaS: LimitedNetNetwork: CoveredOTOT/IoT: Not covered |
| Response | ||
| Response type | Active Remediation | Active Remediation |
| Approval policy | Configurable | Configurable |
| Response actions | Custom playbooks | IsolateKill processContainDisable accountsQuarantineCustom playbooks |
| IR included | ✓ Included | Separate |
| Cost | ||
| Price range | Not published | Custom flat-rate pricing. No public dollar amount found. |
| Minimum seats | None | None |
| Breach warranty | – | – |
| More details | ||
| Requires own agent | No | Yes |
| Endpoints | ~ Limited | ✓ Included |
| Cloud workloads | Not offered | ✓ Included |
| Identity | ~ Limited | ~ Limited |
| SaaS apps | Not offered | ~ Limited |
| Network | ~ Limited | ✓ Included |
| OT/ICS | + Optional | Not offered |
| Threat hunting | ✓ Included | ✓ Included |
| Response SLA | ≤1 hour | Not disclosed |
| 24/7 coverage | ✓ | ✓ |
| Pricing model | Tiered custom quote. r-tec publishes Basic and Premium MDR tiers but does not publish prices. | Flat-rate monthly pricing is claimed publicly, with no per-user fees and no hidden charges. Total Assure does not publish actual monthly price bands, minimums or what changes the flat rate as employees and infrastructure scale. |
| Hidden cost warnings | Premium is required for 24x7 service times and the 1-hour qualification and First Response target.. Basic still has 24x7 automated detection and alerting, but human service hours are Monday-Friday, 8:00-18:00.. Public pages do not publish prices or contract minimums.. Optional direct response should be converted into a written pre-approval matrix.. Endpoint telemetry may depend on contracted CrowdStrike, Microsoft Defender XDR or Managed EDR scope.. OT MDR and Managed EDR are separate named services, so buyers should confirm whether they are included or quoted separately. | Confirm exactly which services are inside the flat monthly MDR rate, especially email security, vulnerability management, digital forensics and recovery.. Confirm whether Splunk, SentinelOne, Avanan, Tenable or other third-party tool costs are included or passed through.. The site claims no per-user surprises, but buyers should ask how the flat rate changes as employees, endpoints, cloud workloads and log volume grow.. No public contractual MDR SLA table, service-credit language or breach warranty was found. |
| Data portability | Partial | Partial |
| Contract terms | Basic, Premium, Custom | Monthly, Custom |
| Channels | EmailPhone | EmailPortalPhone |
| Data access | Dashboards | Dashboards |
| Dedicated analyst | – | – |
| SOC regions | Europe | North America |
| Onboarding | r-tec says site collectors support simple and fast implementation, but no standard public onboarding duration was found. | Typical deployment reaches full 24/7 SOC protection by day 30 after discovery, deployment, configuration, tuning and baselining. |
| Industry focus | Critical InfrastructureEnergyManufacturingOperational TechnologyHealthcareFinancial ServicesPublic SectorLogisticsAutomotiveChemicalsPharmaceuticals | HealthcareFinancial ServicesManufacturingProfessional ServicesEducationDefense Industrial Base |
| MTTD | Not published | Not published |
| MTTR | Not published | Not published |
| Community view | r-tec has limited MDR-specific public review volume. The public buyer case rests on German delivery, a published IT MDR service, a separate OT MDR service, BSI APT-response status and clear Basic versus Premium service-level targets. Buyers should validate exact response authority, pricing, OT scope and the operating model behind Premium 24x7 service. | Public buyer-review signal is thin. G2 shows 5.0/5 from one review, says there are not enough reviews to provide buying insight, and categorizes the review under managed security services and vulnerability assessment rather than MDR specifically. |
| Compliance | ISO 27001ISO 9001KRITISGDPR | SOC 2 Type IIHIPAAISO 27001CMMCNIST |
| Certifications | ISO 27001ISO 9001BSI-certified APT Response service providerEcoVadis Bronze group certification | SOC 2 Type IIISO 27001 |
| Founded | 1996 | 2023 |
| Data retention | Not published as a standard MDR retention period. r-tec says Exabeam is operated as a cloud service from a German GDPR-compliant data center. | Not published |
| API available | – | – |
| Website | Visit → | Visit → |
FAQ
What is the main difference between r-tec IT Security and Total Assure?
r-tec IT Security is a Services firm that is technology-agnostic (works with your existing tools). Total Assure is a Services firm that is technology-agnostic (works with your existing tools). SLA commitments differ: r-tec IT Security offers ≤1 hour, Total Assure offers Not disclosed. r-tec IT Security covers 0 attack surfaces in base pricing vs. 3 for Total Assure.
How do r-tec IT Security and Total Assure differ in response capabilities?
r-tec IT Security supports 1 autonomous actions (custom playbooks) and approval is configurable. Total Assure supports 6 autonomous actions (account disable, custom playbooks, endpoint isolation, file quarantine, network containment, process termination) and approval is configurable. Incident response is included with r-tec IT Security and not included with Total Assure.
How does r-tec IT Security pricing compare to Total Assure?
r-tec IT Security pricing: Not published. Total Assure pricing: Custom flat-rate pricing. No public dollar amount found.. Watch for with r-tec IT Security: Premium is required for 24x7 service times and the 1-hour qualification and First Response target.; Basic still has 24x7 automated detection and alerting, but human service hours are Monday-Friday, 8:00-18:00.. Watch for with Total Assure: Confirm exactly which services are inside the flat monthly MDR rate, especially email security, vulnerability management, digital forensics and recovery.; Confirm whether Splunk, SentinelOne, Avanan, Tenable or other third-party tool costs are included or passed through..
Should I choose r-tec IT Security or Total Assure?
Choose r-tec IT Security if: german mid-market and enterprise buyers that want MDR from a services firm with incident-response depth. Choose Total Assure if: sMBs that want an outsourced security team with U.S.-based 24/7 SOC coverage. r-tec IT Security is not ideal for buyers that need public price cards or contract minimums before sales engagement. Total Assure is not ideal for enterprises needing published MDR benchmarks and formal public SLA terms before engaging sales.
Daylight Security
AI-native MDR for buyers comparing active remediation across endpoint, cloud, identity, and SaaS. Daylight works with existing EDR/SIEM stacks and uses ChatOps-native collaboration, so it can be a useful third reference point in this comparison.